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Comments regarding Buglogical Control Systems

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6 positives
1 neutral
1 negative

Comments:

RatingAuthorContent
Neutral brianfuchs
(3 reviews)		 On Aug 12, 2005, brianfuchs Newbury Park, CA wrote:

I placed an order for destroyer snails from this company after having a TERRIBLE experience with another company.

The order was placed about 2 weeks ago. They quickly contacted me, saying that snail harvesting has been really hurt by the weather in Florida, and that the order would be filled ASAP. They offered a refund, but I said no problem.

A week later, they informed me that the harvesting was still behind, due to the heat. Another offer to cancel, and I was still glad to wait.

So, if I still haven't gotten my order after 2 weeks, WHY would I possibly give a positive rating?

Simply because Buglogical is making a great effort to fill the order, and keeping me informed. They are calling me - no the other way around. I have full confidence they will fill the order.

I'll post an update when the snails arrive.

On October 4th, 2005, brianfuchs changed the rating from positive to neutral and added the following:

Well....it's been 60 days since I ordered - no snails have shipped. I have contacted the company several times, and each time they have said it would be a couple of more weeks.

My patience has worn thin and I have asked for a reverse on the charges. My only real gripe here is that they charged my card immediately. It would have been much nicer if they (like so many other companies out there) charged the card upon SHIPPING.