Comments regarding High Country Roses

Posted on May 6, 2021, updated May 6, 2021
Posted on May 6, 2021, updated May 6, 2021
I ordered 3 roses in March..they came well packaged but have not put on any growth...all 3 were tiny and for 70 bucks I felt a little trepidation when I first saw them..I emailed them for advice beginning of April and no response at all. I then left a review but it is still awaiting "approval" on the 7th of May 2021. The roses are not doing well and with no response in over a month from the company I feel it was 70 bucks thrown in the trash! Not impressed with their product or their service

I ordered some roses, then was contacted to be told that one of the varieties was still too small to ship. I changed my order - added more - and received them. The customer service was very nice. My only issue is that 2 of the 4 that I ordered came so small that I would not have gotten them had I known. Makes me wonder about the one they didn't want to send yet! They've been in the ground since June and are doing well. They are all now the size I would have liked them to have been at purchase. I will probably order from them in the future but will make sure of the plant size before I do.

Well, I'm not exactly sure what to think.
I ordered 3 roses on May 8th. (Abraham Darby, Pinata, and Wise Portia). Since I read on their website that they only shipped on Mondays and Tuesdays (and since Mother's Day was coming) I figured they wouldn't ship until the next week. Well that week came and went with no word from them (other than the confirmation of the order that I got right after I placed the order). Finally last Thurs or Fri (May 18 or 19), I used their online contact form to request information about when my order would ship....I still haven't heard from them.
I can't call as I am hearing impaired...so right now, I don't really know what to do or to think.
I actually used Garden Watchdog to find this company, and chose them due to their ratings here. But now I am getting rather antsy.
I am placing this as a "Neutral" review because of their excellent rating here, and am conceding that there must be some sort of mix-up. Depending on what happens, it may be upgraded or downgraded.

This is the first time I ordered roses online. I go with this company after I read all of those positive reviews for this company through Dave's garden's.

I got 4 David Austin's roses from this company. The packing was good, but I guess due to the way the UPS left the box standing up, the soil fail out of 2 pots.

I wasn't sure what to expect but I didn't expect fragile looking 6 inches tall plants in a 4 X 4 inches pot. One of the rose I ordered, the Heritage- 3-4 tiny growth broke off from a tiny little main growth. I guess it's probably due to the UPS people threw around and the small plant could not take the impact.

I would hope that the company put a little warning on the box "FRAGILE" so whoever handle the box would put extra care.

If this is the usual practice, then I am OK with it. I thought that it's be a little bigger than a 6" tall, fragile looking rose for average $14- $16 each.

Will give these plants until May- June to see how they are doing. For now, will give the rating neutral.

"On Mar 30, 2015 10:13 AM, High Country Roses responded with:

Hi love4garden -

Thanks for your review. I am sorry to hear about the rough shipping. Third party shipping is the greatest challenge we face in delivering quality plants across the United States. Please rest assured that all of our plants are covered by a one year warranty and this definitely covers the plants in the shipping process. If you would like a replacement sent, just let me know at matt@highcountryroses.com or 800 552 2982.

Additionally, I will let you know that I am having some new stickers printed to better identify the contents of the box and hopefully improve the handling of the plants in transit.

Our goal is for you to be totally satisfied with your purchase. If you are not, please let us know.

Thank you,

Matt Douglas
High Country Roses"

I bought 7 rose plants from high country rose. The communication is good, but the plants are so small and not worth the price they charged for. The gold busch was tiny!

"On Jun 20, 2012 9:52 PM, High Country Roses responded with:

I'm also sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.

Sincerely,
Matt Douglas
High Country Roses
1-800-552-2082"

I ordered "new dawn" and "white dawn" roses from high country because i was unable to find them locally. The plants were shipped in good time and are healthy, but are also quite small for the money.

"On Jun 20, 2012 9:50 PM, High Country Roses responded with:

I'm so sorry to hear you were disappointed with the size of your roses. Own root roses do start small, but typically really take off once in the ground. (Own root roses usually catch up to the size of grafted roses within two or three years, and then are healthier.) If your roses do not take off or you find that they aren't thriving, please let me know and I'll be glad to offer replacements. Our goal is to ensure that you are satisfied with your purchase and will have healthy roses to enjoy for years to come.

Sincerely,
Matt Douglas
High Country Roses
1-800-552-2082"

I wanted to try High Country Roses, because I needed very cold hardy plants and because of all the positive feedback. I ordered Ramblin' Red and Iceberg. Both were received ok but they looked wilty and drooping. Iceberg I gave to my neighbor. Maybe she can get it to do better. Ramblin' Red I went ahead and planted as soon as I got it and it never has gotten better. It is going downhill, yellow leaves (the ones that haven't fallen off) and still very small no growth at all. I am not very pleased. I had contacted them through email and haven't heard anything yet. I hope this post reaches them then. I have hopes that somehow RR will pick back up but I have my doubts. I don't know if I will be back. I'll have to wait and see if they contact me about RR rose or if the rose picks back up. More later...

"On May 31, 2009 8:20 AM, High Country Roses responded with:

We try very hard to ensure our customers' satisfaction and want your experience with our company to be a positive one. We also hope that the rose will thrive after it is better established in the ground.
Since you are having trouble with it, we will issue a refund for the rose to your credit card on Monday, but hope that you will still give the rose a few weeks to take off and grow.
From what you described on the phone, you received the rose and planted it right away, while our planting instructions recommend that you wait a couple of days to allow the rose to acclimatize. Coming out of our greenhouse and being in a shipping box for 3 days, the leaves are tender and can be damaged by sun and wind if the plant is not gradually hardened off.
That is why we felt that the rose suffered some transplant shock and encouraged you to give it some time to adjust. We hope that it will soon begin to grow vigorously for you and become a valuable addition to your garden.
Sincerely,
Heather Campbell

I wasn't highly impressed with their roses quality upon arrival but they have done fairly well. They were planted during the heat of summer so next year will reveal more.
I doubt I will order from them again.