Comments regarding LilyBLOOMS Aquatic Gardens

I ordered a pond plant collection from LilyBLOOMS in April 2010. I recieved no confirmation email for my order and I have not recieved my plants. I went to the site and send a message through the "contact us" feature... no reply.

So, I checked my credit card statement to see if the order had been billed and the $91.00 charge had been posted. I tried to contact them again without response. LilyBLOOMS has recieved payment, but I have not recieved my plants or even so much as an email from the company.

The website says that the company is having technological difficulties, so I am posting only a neutral for now. However, I assume that my order must have gotten through their website before these problems in order for my account to have been charged already.

I will return to change this rating when I find out how this will turn out.

Plants sent to me were healthy & good-looking; however, the most expensive plant was packed poorly so 3 -5 stems arrived broken. Since I paid a good amount for shipping I figured I was entitled to complain about lack of thoroughness in packing. Owner, Bob, was polite and said he would send me another one immediately, which he did. However, that one was broken, too. On the first one they took 15 seconds to pack, on the 2nd one, 20 seconds. I called him again the first thing I told him was that I DID NOT want another plant but since he was so responsive to me, I thought I owed him to tell him that this plant was broken also. This time he sounded annoyed. Too bad. I wish he would have taken it as constructive criticism so that he could resolve shipping problems. There is no excuse for these plants to have arrived broken, other than lack of diligence.

In summary, plants were good, shipping bad. Doubtful if I will buy again.

I have to agree that their marginals are small...small...small, but I did get a good deal on anacharis and trapdoor snails. The Snails were HUGE!
Kind of a split decision here.

They ship their plants with a tiny root system in a tiny pot. As soon as you plant them they try to tip over, especially the Lobelia cardinalis which has too much top growth. It has not grown at all since I received it, probably because it has to grow roots to support all that top growth. The plants I ordered are still alive (hence neutral vs negative) but not my plant supplier of choice.