Comments regarding Lots of Plants

I purchased 3 Variegated Winter Daphnes in the 2 gallon size for $93 each from LotsofPlants.com. The plants arrived looking very unhealthy. There was barely any developed root system on the 3 plants, many of the leaves on each plant were yellow with brown spots or had brown curling edges. And, the size of the plants were shockingly small, about .75 gallons instead of 2 gallons. When I emailed to let Joseph know that I was very unhappy with my purchase, I was told that they would only address concerns related to damage incurred during shipping, but that based on the photos I sent to them, the plants looked healthy! Denial can be powerful. They would not replace at least two of the three plants which were the most unhealthy looking, and of course, they refused to take the three plants back and issue a refund even though I offered to deliver the 3 plants back to their nursery in Sandy, OR because I live in Portland, OR only 45 minutes away. I actually found and purchased three 5 gallon Daphne plants for $99.99 each from another nursery and the difference in size and the health of these plants from those of LotsofPlants.com is night and day. Needless to say, I will never do business with LotsofPlants.com again and neither should you.

This post is late in coming but I was reminded of the company after spending the weekend replacing plants purchased from them last year (2020).

I placed two orders: the first was for three ‘Fire Chief’ Arborvitae. Perfect experience (and I purchase a lot of plants online). Nice full, healthy plants, packaged well.

After such a good first experience I ordered two ‘Whipcord’ Thuja plicata soon after. These plants were a huge disappointment. The plants were small, and the root systems barely larger than plugs. I wrote in expressing my disappointment, although I was very polite and said I hoped it was a case of mislabeled or prematurely transplanted product. I indicated the order had been my second in as many weeks. The reply I received was dismissive and insulting. It insisted that Whipcord “never root well.” I wrote back, politely again, and received a two-line reply not-so-subtly telling me to get lost. All of this was particularly striking as I’d ordered two of the same cultivar from a competitor—in the same size—and received fuller plants with roots nearly filling the pots. I ordered more from Lots of Plants solely because they processed and shipped more quickly and the first order was so impressive.

I’m glad others have had first experiences similar to my own but after the way I was treated on my second order I won’t be giving them a third chance.