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Comments regarding Rhododendrons Direct

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You are viewing only positive comments

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3 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Positive SeanSewell01
(1 review)
On Jun 26, 2020, SeanSewell01 Rockmart, GA wrote:

Posted on June 26, 2020, updated June 26, 2020
I ordered a 24"-30" Catawbiense Album Rhododendron which I did receive. Unfortunately, this plant was not packaged well and the outside of the box did not have any markings indicating the proper orientation and I believe this box spent the majority of its 2,000 plus mile journey upside down. This poor plant was so beaten and tattered when it arrived that all of the twigs were broken there was no life left in this poor plant. Despite its deplorable condition, I planted it immediately in a well-suited location for the rhododendron and proceeded to water it according to the suggestions on Rhododendron Direct's website. Of course, this plant never recovered and despite numerous calls, emails, and 1 Facebook post, "Jim H" will not respond. I am at a loss for what to do and I am not the type of person to make trouble for an online business. If you are considering purchasing from Rhododendrons direct I would advise against it for the simple fact that they do not honor a warranty claim. It appears they have seen the Facebook post because I have been blocked from their facebook page.


On June 26th, 2020, SeanSewell01 changed the rating from negative to positive and added the following:

UPDATE: 30 mins after writing this post, I received a full refund for the plant that was damaged! I am now changing my rating to positive due to the response that I received. Thank you for following up Jim H. I understand that things are insane with COVID-19 and there are no hard feelings here!
Positive jjohns2019
(2 reviews)
On Mar 25, 2019, jjohns2019 Las Vegas, NV wrote:

About 16 months ago I was looking to place a couple of mature Rhododendrons in my front yard. My location was in need of both Shade Tolerant and Heat Tolerant. While my Northern facing house gets little to no sun, it is Las Vegas with temps up to 114 dry heat in the summer.

I contacted Jim at Rhododendrons Direct and he helped me walk through selections. The website is well organized with different criteria, including heat tolerant and shade tolerant categories. These massive Rhodies (36-inches diameter each) were shipped with care and arrived ready for planting.

Now, more than a year later, with a great June bloom last year, the buds are set for another great show this year. Quality products and great selection for any Rhodie lover. Thanks Jim.

Positive Lahsbee
(3 reviews)
On Dec 23, 2018, Lahsbee wrote:

These are the best rhododendrons we've ever purchased through the mail. In fact, they're some of the best period!

Rhdododendeon 'Aglo', 'Calsap', 'Hachmann's Picobello', and 'Bow Bells' all arrived well-packed and in a timely manner. The root balls were large and the roots appeared healthy to a close inspection. We asked for a specific shipping date and the owner was responsive to email and helpful.

The selection is remarkable too.

Highly recommended!