Comments regarding Van Zyverden

I purchased multiple bags of the Van Zyverden Echinacea bulbs. These were to be a 2 per pack. I waited for the last freeze to open them but kept them in a cool, dry spot. I opened all 10 of them today and found one, yes one, plant to plant. I am extremely disappointed but looks like I am not the only one.

This might be a great group of people at this company, but they fail epicly in their primary responsibility of getting fresh, viable product to the customer. I am the fool that continues to buy them year after year and getting anywhere from 0 to half of the number of plants that are promised on the bag. This year, I once again spent over $140 on different bulbs, rhizomes and tubers, 22 different bags of everything from Peonies, Hollyhock, Daylilies, and the only thing I brought home that was viable were Liatris. It's embarrassing to bring a sack of 20 different bulbs packages back to the store for a refund. I'm done buying from these people. I would suggest you buy from a reputable company if you want anything for your money.

I purchased 2 bags of their "Pollinator Favorites". 1 bag was supposed to contain 3 Hollyhocks. It only had 2. The second was supposed to have 8 Asclepias Tuberosa. It had nothing but dirt in the package. I contacted them directly, showing photos of the packaging and asking for some replacements. That was not sufficient for them to resolve the situation. From the canned response that I received, (they did not address me by name, nor did they give a name of the responder and used very general statements) I got the impression that shortages may not be uncommon. They offered a refund, but only if I provided several items including a copy of the receipt of purchase, which I did not keep.
Not a good experience! I will avoid them in the future.

"On May 23, 2019 9:45 AM, Van Zyverden responded with:

Mr. Horton,
We are sorry you were not pleased with our response. Our intention was only to gather enough details to be able to refund for your purchase. Your refund check was mailed this week. Thank you again for your purchase, and please let us know if you have any other concerns. Thank you,
Cindy- Van Zyverden Customer Service

I bought a bag that was supposed to contain 3 starts for rudbeckia from the local Walmart. Realistically, I hoped to get at least one decent plant. There was only one ball of roots with no plant like material attached. It is in a pot to see if something will sprout, but that seems highly unlikely.

"On May 23, 2019 9:51 AM, Van Zyverden responded with:

Hello,
Thank you for purchasing our products.
We are sorry for the problem.
Please contact us at customerservice@vzusa.com
We would like to send you a refund for your purchase.
Thank you again,
Cindy- Van Zyverden Customer Service
"