Comments regarding Pixies Gardens
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Comments:
Rating | Author | Content |
Negative | elien (1 review) | On May 22, 2023, elien Laurel, MD wrote: I ordered a "Snow Flake" Oakleaf Hydrangea from Pixies Gardens on February 6, my plant was delivered on Feb.23. I immediately unpacked the plant and placed it in my unheated garage along with some other plants I was overwintering. The garage has some natural light. I live in central Maryland. The plant came in a pot, and was well packed. It was leafless and about 18" tall when it arrived. I assumed it was dormant. I watered it occasionally and kept an eye on it. After a couple of weeks, it started to put out one tiny leaf at the very tip of the plant. |
Negative | andy3367 (1 review) | On Apr 16, 2021, andy3367 Mooreville, MS wrote: On August 29, 2020, I placed an order with Pixie Gardens for 3 French Pussy Willow trees. Though they took my money right away, nothing shipped. I gave them the benefit of the doubt, since they claim to be a small mom-and-pop shop, but finally contacted them in early October. (Like them, I'm in the South so an October planting date is not out of line.) I was told they only had some poorer quality plants but if I would wait until "March/April" they would send me some better quality ones. Reluctantly, I agreed. In early March 2021, I wrote them for a status check. The responses I got were either silence, delays, or lies. I finally told them either giving me shipping information in five business days or I wanted my money refunded. On March 28, they supplied me with a USPS Tracking Number that did indeed show as being in the USPS system. However, the tracking number never updated beyond "created" and I didn't have any plants three weeks later. They claimed they were going to throw in an additional plant for my troubles--which was probably also a lie. On April 16, 2021, I contacted them again, calling them out for their "shipping" information, letting them know they are either incompetent or scammers (probably the former since they reply to emails), and threatened to pursue return of my money through Visa, BBB, and/or the court system (I live close enough I could--and would--file Small Claims in their district, just out of spite). Magically, and surprisingly, I received an email reply a couple hours later with a weak apology but, more importantly, also a statement that they would be refunding my money. I guess I'll find out in a few days whether they actually did this or if it's more lies and delays. |
Negative | meheaney (2 reviews) | On Oct 12, 2020, meheaney Silver Spring, MD wrote: Ordered a buttonbush cultivar (Cephalanthus occidentalis 'Bailoptics') on September 17. Credit card was immediately charged, but nothing was ever shipped. Emailed them on October 5 asking for status, but got no response. Called them on October 9, but it went straight to voicemail, and they never returned my call. Finally today (October 12) I get an email saying my order has been cancelled - no explanation, no apology. |
Negative | Bountiful0907 (8 reviews) | On Sep 29, 2020, Bountiful0907 Bountiful, UT wrote: In December I ordered a Salavatski pomegranate tree in a 5 gallon pot their ad said the tree would be 3 to 4 feet tall... I ordered this on their Christmas special 40% off. My card was charged at the regular rate so I tried to call them multiple times with no answer. Two months later they responded to my email. I told them I had not received the promotion price so they fixed it and gave me the discount. At this time a close friend of mine ordered a bare root Salavatski Pomegranate tree which was priced half as much as the potted trees. Her size of tree was advertised at 2 to 3 feet tall. She said the 5 gallon that I ordered was out of stock so I must have purchased the last one. |
Negative | Shaycolt (2 reviews) | On Jul 25, 2020, Shaycolt Laurens, SC wrote: In June, I ordered a Cornus kousa "Celestial Shadows" online listed for 60 bucks. When the tree arrived it was the wrong tree, even though the box said Cornus kousa. I eventually found the label buried in the pot and it was a golden raintree, not even remotely close. I have Cornus kousa trees and so I know the difference. The raintree on their website was listed as 25 dollars. I emailed them and told them they had sent the wrong tree and asked for a refund or replacement and I received no answer. I am not buying from them again. I have ordered plants from all over for 25 years and this one is off my list. Very disappointed that there is an online nursery that slack. BTW, when I looked at their web site again, the same cornus kousa had increased in price over a hundred dollars. It seems like someone is taking advantage of the gardening boon. |
Negative | noblesteed21 (1 review) | On Apr 17, 2020, noblesteed21 Dallas, United States wrote: Wrong plants were delivered. TERRIBLE customer service. I understand we are in the middle of a pandemic, and all businesses are struggling, but Pixie's was not too busy to take my money. Plants arrived in good condition - but they were the WRONG PLANTS. I ordered Cherry Laurels, which will grow to more than 10' high. They sent me Otto Luyken English Laurels, which only grow to 4' high. And I bought 12 of these. This is not what was advertised and not what was ordered. Have not been able to get the owner (Dommetri?) to return any calls, as I am told he is the one who makes the decisions. Also, the bad review I left on their website has disappeared. They only show 5 star Excellent Reviews. Be carefull when ordering from Pixie's Gardens. I will not order from them again. |
Negative | deepbluefarm (2 reviews) | On May 21, 2019, deepbluefarm Shermans Dale, PA wrote: I bought six pomegranates, full size at a reasonable price. Products were not shipped in even a remotely timely fashion. Had to chase owners down by phone to find out when they would be shipped (five plus calls, no return on voicemails). One day they just showed up, dead of summer totally defoliated. Will be using PayPal to get my money back. Use other reputable dealers for your cold hardy pomegranates. Will never buy from Pixie’s Gardens again, obviously not a professional/reputable grower, as evidenced by zero guarantees on full grown shrubs. |
Negative | Sumoslady (1 review) | On Jul 17, 2018, Sumoslady Canaan, NH wrote: I ordered a shrub in February of this year...anticipating its arrival in spring at the appropriate time to plant in my zone. In June, I called the company and spoke to someone who assured me that he would send it out the next day. It never arrived. Since that time, I have made 4 calls, left messages and have had no response. I will never use them again. |
Negative | FelixNY (1 review) | On Jul 3, 2016, FelixNY New York City, NY wrote: Got a tree delivered which didn't look too healthy. I had contacted them and they said to just give it a good watering but that didn't help. A month later it just about lost all it's leaves. They have not gotten back to me. |
Negative | smerchek (3 reviews) | On May 31, 2015, smerchek Racine, WI wrote: In September of 2014 I ordered a Little Buddy Lespedeza shrub. The plant was small but appeared healthy. I planted it immediately. This spring, I had fun watching it grow until I realized it was not the shrub but a thalictrum. I called them. They asked for pictures. I sent them. I did not hear from them. I have called at least three more times. I have also emailed them. There has been no response. From their inventory online, it appears that they have this plant for sale. I don't understand why they will not send me the correct plant. |