Comments regarding Goodwin Creek Gardens

Posted on November 14, 2017, updated November 15, 2017
I am not one to rate companies negatively, but this has been such a negative experience for so long, I feel I must.

Before I get into this particular experience, it should be noted that I have had other negative experiences with this company: communication is almost nonexistent, for example, and plants that were poorly packed and mangled upon delivery. They didn't seem to care when called about it and didn't apologize, but they did send replacements. And, yes, the plants are tiny.

Last summer I ordered two types of roses. I was sent all of one type and was told the rest would arrive in fall. They didn't get here before the cold set in, so I asked for a refund. It was never received.

This year, I ordered roses in March. I made several calls to the company in summer about the non-receipt of the roses and was told each time that they had had a bad year with rooting roses and there was a delay. Keep in mind that any communication about the order was initiated by me.I decided this fall that I probably would not be receiving the roses (I had received no communication from them in months) so cancelled the order and asked for a refund for these and reminded them that I still had not received last year's refund. I waited for the refund, and since it was not received, I called again, and received the old "The check's in the mail" routine. I have notified them, yet again, that a refund check has not been received. I have not called because when I do, there is a shuffling of phones to the person whose fault they think it was. There is no communication, no refund, no apologies, no nothing with this company. I ordered in March and have yet to receive plants or a refund. It has been a year since the first refund was promised.

I would definitely say buyer beware, and I plan to write the BBB in Oregon and also see if the bank can help recoup my losses. I will not deal with this company again.

I have ordered several times from Goodwin Creek and have always received nice products and I'm sure I would have had nice plants this year had I actually received them. I placed an order in June and after not hearing from them for a couple weeks I emailed them asking for a status. After three unanswered emails I finally called. I was told they were very busy but she would check on my order and give me a call back. I never received a call back. I emailed again asking about my order. I got an email back five days later saying my order should be shipping out soon. I waited a few weeks but never got anything. I emailed again, never got an answer. So after several unanswered emails, not getting phoned back, and being told my order should ship out but didn't, I would say my experience was very negative. The only reason I didn't give a negative rating is that I was never charged and I have received good plants before.

I ordered three Kniphofia 'Primrose Beauty' on July 28, 2007 for Fall 2007 shipping. The plants never arrived. I sent several emails and finally called to inquire about the missing plants that were charged to my credit card. It was explained that they were back ordered until Spring. This was not a problem. It is now May 2008, that is a problem. The last time two times I called I was told that they would ship in a couple of weeks. Still have no plants and no money has been refunded.

I guess I will never get either.

Well, the plants I received were nice, good size, and mostly in great condition (the Gingko was a little wilty, but it perked back up after a few days). The only problem is that it took 2 months! I ordered from them in February, and didn't receive anything but an invoice in my e-mail, and they didn't get here until a few days ago. And they didn't have a couple of the things I wanted in stock. I thought it odd that they didn't e-mail me mentioning this, but oh well. What I did get was good quality, and I'd use them again for some things if I ordered a little earlier in the year.