Comments regarding Bottoms Nursery LLC

Posted on April 4, 2020, updated April 23, 2020
I called 4 times during the month of March trying to schedule a pick up since Bottoms is only 45 minutes away and I wanted to purchase 6 - 3 gallon Blueberries but didn't want to pay the UPS shipping charges for those items.
Every time I called to schedule a pick up time I was told to call back as she didn't know if anyone would be there to help me with my order.
The tone of voice was if she didn't want to be bothered; it was not good customer service at any level.
On April 1st, going to their website again, I saw the notice that it was the last day they would be shipping bare root plants. Not able to go there personally that day (even if I was told I could which I doubt from previous conversations), I ordered 5 each of the Heritage Raspberries and Dormanred Raspberries, and 5 of the Apache Blackberries, with hopes that I would be able to make a trip out there personally for the blueberries.
My order was shipped that afternoon and received the next day via UPS. The plant leaves were withered, and a couple were broken despite being moist upon receipt. The Dormanred were so tiny I could hardly find them in my bundle. They looked as if they had been pulled that morning, wrapped and shoved into a box that afternoon, and sent on their way that evening.
I spent hours making my raised beds - time, money, and effort so was very unhappy to receive such poor quality stock. I did plant them all the same day and wondered with each one I planted if this wasn't a total waste of time since they were so pitiful looking.
It's obvious between the customer service and the money I spent on these small withered brambles that it was all a negative experience.
I now have to find another source for my blueberries and probably brambles due to my experience with Bottoms Nursery. How is this Company in the Top 30?

Unfortunately, 2 of the 3 plants I ordered did not leaf out this spring. I contacted Bottoms Nursery to let them know however the person that responded back immediately assumed I wanted free replacement plants which I never asked for. I let them know that my intention was only to inform them of the situation.

Fortunately, the varieties that I want to replace are also carried at Ison’s Nursery. So that’s where my business will be going.

I will definitely not be recommending Bottoms Nursery to anyone I know. I’ll be referring folks to Ison’s Nursery. Not because I expect every plant to survive but because the response I received was offensive and somewhat rude.

I bought 11 plants from this nursery online in Feb 2015. They seem to have a good collection of muscadine grapes and berries. The plants arrived in April and I planted them the same day. It turned out that 5 muscadines and blackberries didn't break dormancy and never grew any leaves. The rest are healthy. I contacted them 3 times without any response. It has been 1 month now since I first contacted them, and they chose to ignore the problem. Bad customer service and no quality assurance that is for sure.

Their prices seemed to be cheaper than most online vendors. But with 50% death rate, the price is actually pretty high, not to mention screwing up my plan for the year, and the frustration calling them. Stay away from this vendor if you care about product quality and customer service.

My muscadines were scuppernongs! So much for the whole year I spent taking care of these plants and they are not even the right thing!