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Comments regarding Far Reaches Farm

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31 positives
1 neutral
1 negative

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RatingAuthorContent
Neutral dave12122
(83 reviews)
On Apr 18, 2020, dave12122 East Haddam, CT wrote:

I am new to Far Reaches Farm and was really looking forward to placing an order. When I chose "shop" one of the choices on the left was the "Complete Plant List". I thought this would be an ideal choice for me as I wanted to get an overview of what they had. Over the next 45 minutes, I very slowly went through each name one by one, making notes of those I wanted more information on. In some cases I tried to find additional comments on the internet. When I was done,. I had compiled a list of 58 different plants. Now mind you, I didn't think I was going to actually order all 58 plants. This nursery is apparently in Zone 9 and I am in Zone 6b/7a, so I figured many plants would be too tender for my climate. I envisioned whittling down my list to about 10-15 plants, and then go on place an order. So far so good, right? Well, I spent the next 30 minutes actually clicking on the 58 plants I had chosen from the bare bones master list. I was a bit surprised that the first five plants were sold out, but figured I was just unlucky in my plant choices. However, you can imagine my dismay when 10, 15, 20, and ultimately 57 OUT OF 58 PLANTS WERE SOLD OUT!! Now I certainly can appreciate that some popular plants would sell out as the season progresses. However, it is only April 17th! Moreover, this nursery is not new. You would think by now that would have a good handle on what sells well and what doesn't, and stock their plants accordingly. If 57 out of 58 plants chosen randomly are sold out, something is very, very wrong. When plants are sold out, they should be IMMEDIATELY taken off the complete plant list. If Far Reaches Farm wants to maintain a special list of plants that are expected back in stock and that people could put on their "want lists" that would be fine. but as it stands now no such list exists on this nursery's website. Just for the record, the one plant that was in stock----Roscoea humeana----was $30.00 a pop. I have seen it listed and indeed have purchased it from Edelweiss Perennials and others for less than half that price. So, essentially because Far Reaches Farm has a "complete plant list" which is misleading and has nothing to do with actual availability, I wasted over an hour for absolutely nothing. That's a big "negative" in my book, but I will leave a "neutral" since an order was never placed. Still, I think they need to know that no one appreciates their time being wasted and this certainly is not a professional way to run a business The fact that even one person was unable to complete an order after all the years they have been in business is concerning.