Comments regarding Tree Seeds (aka treeseeds.com)

Dec.30 2023 placed order but then wondered about checking thier bbb and reviews as in plant groups on fb i was being told afterards they were sketchy. as in seeds sent were not viable and also rude customer service . I reached out to the company and asked if was acceptable to recieve refund or not , figured if things were true i wouldnt wish spend a penny on someone being untruthful and also rude. the owner immediately messaged me back saying (and i have saved all the emails ... that they wished to know why id ordered then asked for refund i clearly said after reading reviews i did not feel comfortable ordering from them and i apologized. immediately after this the owner called me jack@@@ and said order was refunded never order again . i felt bad because was not my intent to anger them but they clearly were being vile as people stated in reviews on fb , bbb, and plant forums. so i explained why i decided change my mind , the owner then spent next 3 hours sending me toxic nasty cussing emails trying to upset me so i left a review on an another plant forum, instantly owner messages me all nice and says ill send seeds but remove the bad review , i explained my only wish was an apology and for them to realize you can not talk to customers like this and behave like 3 yr old on tantrum. they even commented thati was hideous and that i must be lonely and trash talked me . later the owner then apologized stated they were sending order free of charge and let me decide to remove review . (i did not want them as per i stated but what ever , ofc they never came but idc about that but what i do want is to warn others of thier behavior and how nasty they were and that bad reviews were legit and indeed true. buy at your own risk but know if you deal with them they will behave poorly .

Placed an order, got a confirmation email but never did they send my seeds, nor answer emails or phone.

This company is a scam and a fraud ordered seeds online on Nov 3 said orders was received no package and it is now Dec 4. Sent multiple emails and phone calls no response. I believe that authorities should and will be contacted and that the business should be shut down and the owners prosecuted. It's ashame that there are people like this out there. Terrible company

Posted on November 12, 2020, updated November 17, 2020
Posted on November 10, 2020, updated November 12, 2020
Ordered 100 Nanking Cherry seeds on 10/20/20, waited and checked my order status. The order has never moved from "awaiting fullfilment". I called and left a message on 10/30, no response, Emailed on 11/5, no response. I now see they have updated their website page to wait an additional 7 to 10 days for orders placed between Sept and Nov. I called again, 11/10, left another message. Not hopeful that I will receive any seeds and out some money. I would stay away from this supplier.

Placed an order 10/12/20, order never arrived. Tried contacting company both by phone and email multiple times, no reply. Filed complaint with BBB as many others have done, but they cannot get the company to respond so they cannot do anything. Contacted VT state police and they are going to check these fraudsters out at the physical address given on the website. This company uses at least 2 different phone numbers and addresses to defraud people. Both the BBB and the internet are filled with complaints as this company takes your money and never ships the products. While one persons purchase may not add up to much, the hundreds (or thousands) of orders they have taken and never filled prove to be quite profitable. This is a large scale scam and they need to be arrested.

Order #51496 placed and paid $138 for on 16 June 2020, four months ago! I have left voice messages with "Patrick", left messages through their website and even sent a snail mail letter. I have expressed that I can understand if they are having trouble during this Covid lock down farce. I just need assurance that my order really is still in process. I told him I am willing to take like replacements if he doesn't have all of the varieties I ordered. I haven't heard ANYTHING back from Tree Seeds... NOT A WORD! The website continues to show my order is "Awaiting Fulfillment," but after all this time that is hardly a reassurance! I hate to say it, but it looks to me like Tree Seeds is, or has become, nothing more than a RIP OFF!

I ordered around $50 worth of seeds in March. I was sent a confirmation email right away and they took payment. It said most orders were shipped in 1 business day and should arrive in 7-10 days. A couple weeks later I went back to the website to contact them to find out why my seeds never arrived. There was a notice there about them being backed up due to covid. So I waited until May and checked again and their website said they were all caught up on orders. So I sent an email to ask when my order would arrive. No answer. So after a couple weeks I filled out their customer service form and asked when my order would arrive. No answer. A couple weeks later I called a left a voicemail with their customer service. No answer. I called my credit card to open a dispute (this is now JULY). I then received another confirmation email from treeseeds.com and they said my order had been shipped and sent a ups tracking code. My order arrived a week later, well half my order. It was in zip-lock sandwich bags with tiny seeds/nuts. I hope these will germinate as I suspect they may be very young due to the size. The rest of the order consisted of two little baggies with a sticker saying they were out of stock but would send them in Oct or Nov when the new crop comes in. Very disappointing, the original confirmation email should have stated it would take 7-10 MONTHS, not days to arrive. Not sure why they can't be bothered to respond to customer service complaints. I have trouble believing their out of stock items will even arrive in oct/nov, if I even wanted to wait that long for them. It would mean planting my trees a YEAR later than I wanted to.

I was ordering from here for more than 3 years. In autumn 2019 I was writing with owner and I was told that he is was going through bad divorce and he is builds his bussiness again and that I should come back with ordering in Dec 2019. So I did. I recieved seeds after about 6 weeks, but I was shocked this time, because I ordered around 30 species of seeds but I´ve got around 20 false! I wrote several e-mail but there was no answer after that. I was satisfied years ago, but now? NEVER again, it´s just one great FAKE!

YOU WILL NOT RECEIVE YOUR SEEDS.
Made a $55 order on 12/28/19. Expected seeds within stated 2-5 business days. Called phone number on site and left a message. Ultimately filed a dispute with credit card company to recover funds. Found (and should have searched here beforehand) that the BBB has numerous filed complaints for the business. Figured I'd just make it clear that the business owner hasn't changed his/her MO and that any orders made will go unfulfilled and unshipped.
ORDERED:
Bristlecone Pine Tree Seeds
Chinese Juniper Tree Seeds
Chinese Red Pine Tree Seeds
Kobus Magnolia Tree Seeds
Lace Leaf Japanese Maple Seeds
Redleaf Japanese Maple Tree Seeds
Scotch Pine Tree Seeds
Yulan Magnolia Tree Seeds

I placed an order 12/2018 and have still not received it. I did get a sob story when I first called about the owner not being in good overall health and so I explained, I just want my seeds or a refund. He indicated he'd do what he could but no longer is answering the phone or returning calls. I've called several times and the answering machine still has a tree seeds voicemail. The website is still live and my e-mails are going through but with no reply.

This was for $35 worth of seeds so it's not huge but the principle of the matter is this is stealing when money exchanges hands and no product is delivered.

BEWARE

I ordered seeds from treeseeds.com, their website stated "will ship within 24 hours". The order status never changed. After a week I emailed them, no response! Couple days later I called the phone rang a couple of times then disconnected. I tried for 6 weeks to either get my money back or the seeds shipped. NOTHING! I contacted the BBB, the BBB contacted them twice. Their reply: This notification is in regards to your complaint submitted on 5/23/2019 against TreeSeeds.com. Complaint # 12345678.

BBB has closed complaint #12345678 as No Response from the Business.

Unfortunately TreeSeeds.com did not respond to your complaint ##12345678. BBB can't force the business to respond to this complaint and BBB has closed the complaint as No Response. This complaint will be publicly reported on the business's BBB Business Profile for 36 months.

Other than the BBB adding publicly to their records, it was useless.

I contacted my bank. Within 24 hours I received an email from the bank, their reply: It seems there was an error with regard to your purchase, you will receive a refund.

DO NOT try to purchase anything from this company. They state they are under new ownership, I made my initial order under the "old owners". Through this process the "new owners" appeared, they're not any different than the "old owners". Its almost like the old and new owners are one in the same with regard to their response. Their company moto must be "we've got your money - too bad - too sad - you've got nothing"

"On Nov 28, 2019 11:42 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

Posted on May 20, 2019, updated May 20, 2019
In the past I have wonderful service so I ordered again and I am not getting my order. They have charged my credit card but they don't respond to my emails and the telephone number doesn't work. I am afraid I have lost my money. It has been long enough my credit card company may not be able to do anything either.
Something has happened to this company but I can't find any information what. I don't recommend ordering from them till this gets straightened out and by the other reviews this year it looks like it is fairly recent.

"On Nov 28, 2019 11:43 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

I ordered seeds April 24, 2019. On April 30, 2019 I contacted the company because my seeds still had not shipped. Patrick responded to my e-mail and said he was running behind on orders and it would ship by May 3, 2019. He said that he would send me a notice when it shipped. It is May 15, 2019 and it still has not shipped. Luckily my order was small because my money was blatantly stolen by this thieving company! I will be reaching out to the BBB and my credit card company. I hope that future consumers read these complaints before giving more money to them. WARNING: DO NOT DO BUSINESS WITH TREESEEDS.COM!!! THEY WILL STEAL FROM YOU!

"On Nov 28, 2019 11:44 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

Posted on May 3, 2019, updated May 14, 2019
Ordered a hundred bucks worth of seeds (before I found this website), got stuck 'awaiting fulfillment' as per other reports. Tried emailing, no response. Finally tried calling, but their phone number comes up "you have dialed an invalid phone number".

I just filed fraud case with Wells Fargo.

"On Nov 28, 2019 11:45 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

This company was very good at first, then they started messing up, now I have been waiting on one order for 13 days now and it still says awaiting fulfillment.......:(

"On Nov 28, 2019 11:45 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

Never received an order I placed in early January and had to get a refund from PayPal. Tried contacting them five separate times via phone, email, and their online messaging system and no one responded. They also did not respond to PayPal, so the case was decided in my favor. Others are reporting issues via their Facebook page.

It seems as if they might be out of business (at least temporarily) but have not taken down the website. There was a notice about health issues on the home page when I ordered, and the website was down for several days in January while that notice was taken down. If you'd like to order from them, I'd recommend actually getting in touch with someone there to confirm they're still in business.

"On Nov 28, 2019 11:45 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

No delivery. No response to emails or phone calls. Filed a claim through Paypal.

"Because we were unable to obtain additional information from TreeSeeds.com regarding your claim, this case has been resolved in your favor and you have received a refund of $19.95 USD. If you paid with a credit card, the money is refunded to your credit card. Please note that it can take up to 30 days for the refund to appear on your card statement. "

"On Nov 28, 2019 11:47 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

I saw the other negative reviews and the answer for the company. It seems that a child is responding for the company.
I ordered 3 kind of seeds :Passion fruit, tomato tree and olive.
By the bad seed quality (germination and vigor) and the answer I got from them (no guarantee) It can be stated: anyone can sell seeds.
Passion fruit and tomato tree never gave a hint of life and never germinated.
Olive seeds are more complicated, needs 120 days in a process and another 120 days in another process, too much time so I search the internet and decide to crack carefully the seed to my surprise: Black, dried and dead in the inside.

I WAS VERY HAPPY TO FIND THIS COMPANY AND BUY WHAT I WANTED. NOW I CAN RECOMMEND TO AVOID THEM.
IF YOU WANT SEEDS, YES THEY CAN DELIVER. (LIFELESS SEEDS).
IF WHAT YOU REALLY WANT IS PLANTS AND TREES, BETTER GO TO THE PLANT NURSERY.

"On Nov 28, 2019 11:47 AM, Tree Seeds (aka treeseeds.com) responded with:

I am very sorry. I was going through a messy divorce and had to shut the business down for a few months. Message me threw here or email me directly at info@treeseeds.com and I will make this right. I am now operating the online store full-time and shipping orders on schedule."

Posted on June 7, 2017, updated June 8, 2017
Like the review of laura1jl, dated January 22, 2017, I did not receive the product ordered. I recommend the reader pay close attention to laura1jl comments.

I also recommend the reader pay close attention to treeseeds.com response to shootingrainbow, dated February 28, 2017. Therein treeseeds.com wrote, "...This lady is a complete nutjob. God forbid anyone else has to deal with her. ... She was a total nut case on the phone ...", and "...you are full of sh#t ...".

"On Jun 7, 2017 9:15 PM, Tree Seeds (aka treeseeds.com) responded with:

Tracking shows your order was delivered:
9400110200793404438373 usps.com
I advised customer to check with his local post office. He did not. I advised him to check with neighbors. He did not. The post office does not mark packages as delivered if they were not delivered.

Posted on February 28, 2017, updated February 28, 2017
Not sure what I think about this company. I ordered five different seeds from them. They are not very professional overall, but if everything germinates, I don't really care. I am a pro at gardening, have a college education in agriculture, work at a nursery...I have a green thumb, I have a heat mat, green house, I sanitize everything--the whole nine yards--just an FYI.
So, I was skeptical when I first looked all my seed packets over. And btw, everything did come in the mail very quickly. I was disappointed that the seeds only had their common names on the labels. Packaging is nothing fancy: small zip-lock baggies with a simple white label with black print. All the seeds were really dirty, and the fruit seeds I ordered all still had pulp on them, a couple where clean, but most had the fruit dried and stained on them, a big no, no... so I figured I was going to have problems right off. I still gave everything a chance. So far, all of the pomegranates went moldy, but and only one germinated...go figure. The other fruit seeds I ordered, where slimy and pulpy as well, but I have had a quick and high germination rate. The other tree seeds I ordered where really dirty as well, many have been going moldy, but I have had an alright germination rate with them; I've been pulling out the moldy ones and bleaching them off and they either do fine or die. I also ordered one other tree seed, which where all super dirty as well, they are on the heat mat, and I still have a few weeks to go before they should germinate, if they pop off I'll be happy. The seeds were cheap, not just inexpensive, but cheap. The "company" did send two cards along with the seeds, one a discount card/coupon, and one with an internet address for "free tree seeds growing instructions." They offer a "free download" for each of their seeds: what a joke. The instructions are not specific/individual to each plant at all, in fact they are vague and actually incorrect per plant that I received. Super unprofessional company, doing this out of their back yard is my guess??....That's fine with me as long as I'm not wasting my time or money; in fact I support small back yard business overall. I was wondering if they sold me the seeds of a pomegranate they ate----they probably didn't, but it did cross my mind, I'll say that. I won't complain to the company about their product, it's not worth it, I just won't order from them again, and I do not recommend them to anyone else, even for a cheap buy. Their product is not healthy overall, in my opinion. It's pretty basic and elementary to clean your seeds before you plant them, and much more before you sell them. I called them just to see what they would say, and I was polite on purpose, and the guy just denied it, told me "[he] was looking at them (the pomegranate seeds) right then" and that "they were all clean, and that their seed didn't come dirty, and never with any pulp on them." So, he knew better. He told me "it wasn't from him," but I haven't ordered or gotten any pomegranate seed from anywhere else. The guy was just lying to me, straight up! Pathetic. So, I apologized to him for being so full of it, and that I was just lying to him about his seeds, and I didn't know what I was talking about, and I hung up on him. Don't order from this "company." They have incredibly dirty seeds that go moldy.

"On Feb 28, 2017 1:56 PM, Tree Seeds (aka treeseeds.com) responded with:

This lady is a complete nutjob. God forbid anyone else has to deal with her. Pomegranate seed is dried down. It arrives here dried. She claims pulp was on the seeds. Wants free seeds. Says everything else germinated fine. She was a total nut case on the phone. Glad she was able to unload her frustration on here.

I placed an order on 1/5/17 and as of 1/22/17 still had not received my package, so I followed up with treeseeds.com . [Name redacted] replied with a series of 6 aggressive/vulgar emails (which I have proof of if anyone would like to read them) calling me a "fucking liar" and "fuck your post office investigation" and "your so full of shit". Not kidding... I have never been treated like that and this company is a scam to paying customers and not delivering product. Will be going to the BBB as well. They can keep the money if I don't have to receive more hate mail from [name].

"On Jan 22, 2017 9:47 PM, Tree Seeds (aka treeseeds.com) responded with:

The Post office delivered your order. I sent you tracking to prove it. It is not my fault that you threw away the package and then blamed me.