Comments regarding K. Van Bourgondien & Sons, Inc.
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Rating | Author | Content |
Negative | garethnyc (1 review) | On May 8, 2014, garethnyc South Orange, NJ wrote: Experience so far is poor (and my order hasn't even arrived yet!!) |
Positive | Sequoiadendron4 (26 reviews) | On Apr 29, 2014, Sequoiadendron4 Lititz, PA (Zone 6b) wrote: I purchased a ton of bulbs from the wholesale side of this business. The prices were too good not to purchase! All of the bulbs arrived last fall in good condition and I planted them shortly after. One of my selections was unavailable and it was no trouble getting a refund from them. This spring all of the bulbs have come up and are quite beautiful and I am pleased with my experience so far. It's too bad they have such a large amount of negative feedback but I will definitely look to be placing another order this fall. I'll stick with the wholesale side though, perhaps it's run by different people. |
Negative | kbangs (1 review) | On Apr 23, 2014, kbangs McKinney, TX wrote: Usually order from another company but got an email from this group and after perusing their site decided to give them a try...ordered a selection of bulbs packed as a combination at a price I felt was reasonable for the number of bulbs...order arrived and I knew I had made a mistake...dried and shriveled up...planted them anyway hoping for the best...not one, nay not one, came up...emailed the company and guess what...no response...knew better...from now on I will follow this well worn advice - dance with the one who brung you... |
Positive | garyloveslucy (2 reviews) | On Mar 28, 2014, garyloveslucy Jefferson City, MO wrote: This is the first order I've made from this company in many years. I ordered 9 live plants - coreposis and echinacea. I couldn't be happier with the quality I received and the price paid. I've also purchase tuberose bulbs and some toad lilies to plant. In the past, I never had a problem with their bulbs. Hopefully I won't again. I read the complaints. Not sure what happened to others but my order was well received - VERY good quality live plants!! I ordered them from their 50% off sale. Plants aren't cheap - if you find them cheap, they're either dead or on their way out. You know the places I'm talking about! :) I am pleased, and WILL do business with them again. Just wish I would have ordered more after seeing the quality I received. The packaging of the live plants was among the best I have ever seen. Completely protected and "crush" proof. Again, I'm very pleased. |
Positive | Gene66 (1 review) | On Feb 26, 2014, Gene66 Norris City, IL wrote: In the fall of 2013 I ordered a bag of mixed daffodils. I received them promptly and after planting half of the bag, I read the tag and discovered that they were a single variety, not the mixture I had ordered. I notified the company of the mixup ( I did not ask for a replacement), and they responded the next day that they were sending me a bag of mixed daffodils at no charge. The correct bulbs arrived very soon after. Both bags of bulbs were in good shape when they arrived. I will order from them again. |
Negative | CyndeeT (6 reviews) | On Nov 17, 2013, CyndeeT Maple Hill, NY (Zone 6b) wrote: I will NEVER place another order with this company EVER AGAIN! they are manipulative and deceitful ..I placed a combined order for the following items ..Gladiator Aliums, Altruist Daffodils, Pinkvision Parrot Tulips,&Vanilla Peach Daffodils $128.23 well certainly not as large as some of the orders I see placed and messed up. well to keep this BRIEF. the out of STOCK notices started .. one order arrived .. Vanilla Daffodils and they are DRIED UP there is NOT ONE SINGLE BULB in the bag!! they must have been laying around for 3-4 years to have that happen On Nov 17, 2013, K. Van Bourgondien & Sons, Inc. responded with: "On Nov 19, 2013 10:09 AM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for your feedback. I truly apologize for the problems you have had with your order. One of our customer service representatives will contact you for your account information and rectify the problems you have had with your order." |
Negative | sscbm (1 review) | On Sep 18, 2013, sscbm Farr West, UT wrote: In July of 2013, I placed a $321.75 internet order with K. van Bourgondien for a variety of spring flowering bulbs using my name, my email, my address, and my credit card. In the subsequent order status email I received from K. van Bourgondien, the billing address name had been changed to my father, who has been dead for over seven years. The email was even addressed to him. In a reply email to K. van Bourgondien, I asked them to change the account to my name. K. van Bourgondien replied they wanted “proof of charge such as copy of cashed check and we will update it” (the account). |
Neutral | kbrehm (5 reviews) | On Apr 10, 2013, kbrehm Red Bluff, CA wrote: Last summer 2012 I ordered several Peonies from this Company. On Apr 10, 2013, K. Van Bourgondien & Sons, Inc. responded with: "On Apr 17, 2013 2:31 PM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for taking the time to let us know about the problems you had with your order. I truly apologize for the worry we caused you. We took over ownership of the company in late June and this is probably why there was confusion about your order." |
Positive | jacintac (3 reviews) | On Apr 4, 2013, jacintac Fairfield, CT wrote: Positive: the 25 astilbe were nice big multi-eye roots! Very pleased. On Apr 4, 2013, K. Van Bourgondien & Sons, Inc. responded with: "On Apr 5, 2013 12:21 PM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for sharing. If you have any problems just let us know. Beautiful garden to you!" |
Negative | lelagray (1 review) | On Mar 5, 2013, lelagray Frankston, TX wrote: ordered bulbs-sent check-they cashed check-sent me a letter saying i needed a physical address and they had cashed my check-i sent physical address-they responded and said they couldnt send bulbs without money, even though they had already cashed my check and sent me a letter saying they did. they informed me to go to my bank and get copy of the check-i did. now im still waiting. customer service is a joke, nobody knows what is going on. will not purchase bulbs from them anymore. i placed order 2/8/13, they cashed check 2/20/13 and i am still waiting 3/5/13. having a hard time getting them to assist me. glad i didnt spend a lot of money with them!!!! wish i would have checked this site first. i order a lot of bulbs from different companies, so far no problems!! On Mar 5, 2013, K. Van Bourgondien & Sons, Inc. responded with: "On Mar 14, 2013 11:09 AM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and check on your order for you." |
Neutral | Phebe (4 reviews) | On Feb 15, 2013, Phebe Joppa, MD wrote: Today 2/15 I can't get onto the van Bourgondien website by computer or iPad; it defaults to the GoDaddy.com site, saying that their domain name expired 2/14. Is anyone else having trouble? I can't get through by the email address on their catalog, either -- it bounces back. Are they going out of business? On Feb 15, 2013, K. Van Bourgondien & Sons, Inc. responded with: "On Feb 19, 2013 11:49 AM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for letting us know. We were having site problems but everything is back up and running fine. I apologize for the inconvenience." |
Negative | ParkCottage (1 review) | On Jan 2, 2013, ParkCottage Minneapolis, MN wrote: Your know, I just have to take issue with the responses by K. Van Bourgondien & Sons, Inc. to the negative comments over the last year: On Jan 2, 2013, K. Van Bourgondien & Sons, Inc. responded with: "On Jan 3, 2013 2:23 PM, K. Van Bourgondien & Sons, Inc. responded with: We appreciate your comments. We are under new ownership as of April, 2012. I will send along your suggestion to post it on our website." |
Negative | artaud927 (1 review) | On Dec 8, 2012, artaud927 West Orange, NJ wrote: I twice ordered what looked to be a very attractive mixture of "bronze blend" irises. At least it looked very attractive in the picture. Unfortunately there was not a single "bronze" flower each time I ordered. When I asked customer service if they could be sure the 2nd time that I actually received at least one "bronze" iris, they said they could not and indeed they were good to their word at least with that. Waiting two years to grow the same ordinary irises instead of the ones i wanted was very disappointing. I simply gave up. On Dec 8, 2012, K. Van Bourgondien & Sons, Inc. responded with: "On Dec 8, 2012 12:44 PM, K. Van Bourgondien & Sons, Inc. responded with: We appreciate you posting and letting us know about the problem with your Iris. One of our customer service representatives will contact you for you account information and see if we can get this taken care of for you." |
Positive | Nanniegreenthum (1 review) | On Sep 8, 2012, Nanniegreenthum Seminole, FL wrote: I am crazy about the wonderful KVB team, though I'll be brutally honest and say it has been a long road to get there. Since the company was acquired and the integration of all the databases, systems etc. was completed, I can say with 100% conviction that this is THE BEST team for OUTSTANDING customer service and support and GREAT products. |
Neutral | mc003 (7 reviews) | On Jul 11, 2012, mc003 Crown Point, IN (Zone 5a) wrote: Posted on July 11, 2012, updated July 11, 2012 On July 11th, 2012, mc003 added the following: Dang, wish there was a way to upload a photo on here. I took a screen shot it gave me such a giggle, wanted to share it with all!! On Jul 11, 2012, K. Van Bourgondien & Sons, Inc. responded with: "On Jul 19, 2012 11:05 AM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-552-9916 and of our of customer service representatives will be happy to help. |
Negative | carolmo (23 reviews) | On Jul 11, 2012, carolmo Olathe, KS (Zone 5a) wrote: Ordered 5 bulbs of asiatic lily landini (black). Got bright orange flowers that looked like tiger lilies. Called and got new owner - lady said they just took over and could not see the orders yet. Gave plants to neighbor. On Jul 11, 2012, K. Van Bourgondien & Sons, Inc. responded with: "On Jul 19, 2012 11:06 AM, K. Van Bourgondien & Sons, Inc. responded with: Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-552-9916 and of our of customer service representatives will be happy to help. |
Positive | vweavers (2 reviews) | On Jun 9, 2012, vweavers Simonton Lake, IN wrote: Ordered early April (never knew of any financial troubles). They were the only place I could find online that had the Double Oriental Lily Lodewijk in stock still. The order took a little longer than expected to arrive (packing list showed 3 weeks from order to pack date) Of the 3 kinds of lilys ordered, 5 for 5 on one, 4 of 5 on the other, and the Lodewijk only has 3 of 5 so far, but they were the last to sprout- the other two may come up yet. The bulbs were not as large as advertised, and may not grow as large as desired in this first season. Otherwise satisfied. If I order next year- I will use a recommended company from this site, but if k.van Bourgondien is the only place to get a particular item, I would order again. |
Negative | lizherrera (1 review) | On May 15, 2012, lizherrera WILLOW SPRING, NC wrote: I cancelled my order and asked for credit. They said they would, but didn't. I finally had to request a charge back through the credit card company to get my money back. |
Positive | crazykaos (3 reviews) | On Apr 20, 2012, crazykaos Austin, TX (Zone 8b) wrote: I ordered some cannas, peruvian daffs, and ginger lilies back in February. I have been a nervous wreck about my order wondering if I would get it or not as the shipping date kept getting pushed back(bankrupcy case). |
Neutral | Daphnesmom (1 review) | On Mar 6, 2012, Daphnesmom Leesburg, VA wrote: I entered a neutral rating as historically I have been very pleased with the business transactions I have had with K Van B, however; I too recently placed orders totally $350 that I fear I may never receive. I heard they are back on line and taking new orders but am skeptical. It's a shame as they have great prices, selection and fantastic Dahlia bulbs. I wish they would issue a statement of their status but I suppose that would be not advised by their attorney. |
Negative | seagardener (42 reviews) | On Feb 23, 2012, seagardener Southport, ME wrote: Posted on February 23, 2012, updated February 23, 2012 On February 23rd, 2012, seagardener added the following: Ugh. After doing some further research online, it appears that they had filed bankruptcy proceedings January 26, 2012 yet debited customers credit card accounts up to at least February 8, 2012 & confirmed orders as late as 2/13/12. Pretty rotten thing to do. |
Positive | cathrn67 (4 reviews) | On Feb 18, 2012, cathrn67 louisburg, United States wrote: That's too bad-I wondered what was going on,I had a nice big order now I have to find someone else:( |
Neutral | Vickie301 (1 review) | On Feb 17, 2012, Vickie301 Rocky Mount, NC wrote: I am sorry to hear of the financial trouble; however, as it is garden planning time more should be posted as to if they will be able to fulfill orders this year. I have been trying to place an order for summer bulbs, with no success. Now I will have to order from another company as one can not keep waiting due to limited supplies. Previous orders have been great, it would be sad to no longer have this plant source as I have had great success with my previous plant orders from them. |
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