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Comments regarding Real Flora (aka Botanical Growers)

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9 positives
2 neutrals
6 negatives

Comments:

RatingAuthorContent
Neutral girlwithpassion
(1 review)		 On Apr 20, 2018, girlwithpassion Reno,
United States wrote:

Posted on April 20, 2018, updated April 20, 2018
Ordered 4 XL Alocasia Odoras with them on 4/10/18. Previously contacted them with a question via e-mail but received no response. I gave them the benefit of doubt and made the purchase. No update since then. I tried calling, e-mailing, and even sending a message on Instagram to no avail. They say that they’re busy and can’t get back to the customers quickly, but from all the other reviews I read, I’m starting to gather that they’re a scam. If I don’t hear back about my order soon, I’ll have to dispute the charges.

On April 20th, 2018, girlwithpassion changed the rating from negative to neutral and added the following:

BGN reached out to me promptly with an update of the order. However, I checked my junk/spam folder and no previous reply was found, (and the e-mail I got today was delivered directly to my inbox,) so I’m certain that the seller’s e-mail was not blocked. Looking forward to seeing the plants, and will be updating the review as the process continues.
On Apr 20, 2018, Real Flora (aka Botanical Growers) responded with:

"On Apr 20, 2018 11:04 AM, Real Flora (aka Botanical Growers) responded with:

We are sorry you felt compelled to offer up a negative rating. We answer email within 24 hours or less and most of the time we respond within hours of receiving the email. Perhaps our response to your query was filtered into your Spam or Junk mail folders??? If you would like to email us with your order # we will certainly be happy to assist you.

We are currently working our way thru the 800+ orders that we have in-house and you are more than likely (with an order date of 10 days ago)in the queue for April/early May shipping :)
Tracking information will be emailed as soon as it becomes available so you may trace your shipments progress to its destination.

Please email us at our customer service email. :)

On Apr 20, 2018 11:31 AM, Real Flora (aka Botanical Growers) added:

We located your order and have sent you an update via normal email channels.

Thank you for your patience as we work our way thru the winter orders."
Neutral siegelex
(1 review)		 On Aug 27, 2013, siegelex Orchard Grass Hills, KY wrote:

Posted on August 27, 2013, updated August 27, 2013
I am having an experience similar to lcrutch. I have not been able to find a telephone number and unable to get a reply to my email. It seems odd they don't confirm an order when placed. Beginning to wonder if they are real. Think I will try the BBB in Florida. I will try another email first. I hope they are real and I receive my plants today!

On August 27th, 2013, siegelex changed the rating from negative to neutral and added the following:

Ha! Just received an answer to my mail! Coincidence? Maybe. Anyway I am a happier camper than I was 2 minutes ago. Will change to "Neutral".