Comments regarding CoronaCactus Nursery, LLC

This is my second order with this company. The first one was timely and the plants were very nice. It has been over two weeks and I have yet to receive my second order. I have had no explanation and have sent several emails inquiring about the order. This is a long time to wait. If they had simply sent me a response and told me it would be a while that would be acceptable. Not responding after this much time is not.

I ordered an unusual succulent, a Cyphostemma cirrhosum, plus a few other succulents from Corona Cactus. It took over 3 weeks to receive my order. They are a small family business, and they apologized for the delay and explained that their family had been hit by the flu. However, they did not send any e-mail confirmation of my order or indication that the order would be delayed until after I had e-mailed them.

The plants I received were very nice, and one of them was much larger than I had expected. However, the plant I wanted the most, the Cyphostemma, was broken at the top. I e-mailed them the same day I received the order, and about a week later when it was apparent the plant was a goner, I requested a replacement. They sent me a very nice replacement, but it took 2 1/2 weeks for them to send it.

I am sure they are usually much more punctual with their e-mail communication and shipping, but my order was very slow. So I would give them high marks for their selection, plant quality, and prices, but low marks for communication and shipping speed.