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Comments regarding Hydrangeas Plus

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32 positives
2 neutrals
2 negatives

Comments:

RatingAuthorContent
Negative DonnaMack
(69 reviews)		 On Apr 28, 2017, DonnaMack Elgin, IL (Zone 5a) wrote:

Posted on July 24, 2016, updated April 28, 2017
Posted on July 24, 2016, updated July 24, 2016
Posted on May 31, 2006, updated July 24, 2016
I had a disappointing experience with this vendor. I placed an order for a Hydrangea Querquefolia Snowflake (a 3 year plant, at $42.50,not including shipping) on January 9, 2006, and received a confirming invoice, which noted that my plant was “in queue”. On February 25, I let them know that I would be out of town from April 14 to April 18, and received an e-mail thanking me for my schedule and stating that I would receive e-mail notification of shipping. I did this with several vendors, including Forest Farm and Bluestone. Forest Farm was particularly accommodating in shipping my order after my return. Bluestone’s normal shipping for my zone, 5a, was May, but I was pleased by the handling of the matter by customer service. On April 25 I received an e-mail from Kristin Van House at Hydrangea Plus stating that my Snowflake could not be sent until fall. Evidently my plant was given to someone else who placed the initial order after I did. I declined fall shipment. Fortunately I was able to immediately order an excellent 3-foot (advertised at 12 to 18 inches) Sykes Dwarf from Plant and Gnome, which cost a total of $18.00, including shipping. Otherwise, I would have had a large and obvious hole in my landscaping, and as the owner of several other oakleafs, I am aware that fall planting greatly increases the chance of winter death in zone 5a.

On July 24th, 2016, DonnaMack changed the rating from neutral to negative and added the following:

On July 24th, 2016, DonnaMack added the following:

I changed my rating to negative because, with so much more experience these many years later, I think that allowing this company to skate by with a neutral rating was inappropriate, and that I should have given them a negative rating from the beginning based upon poor customer service as well as poor horticultural advice.
On April 28th, 2017, DonnaMack added the following:

I am responding to the comment of the owners:

I have had orders cancelled before, but never in the manner that you did. I am criticizing primarily your customer service. I have had orders cancelled before because of various conditions, but it is usually handled in one of three ways, starting with an apology, which was not offered:

An offer to prioritize the order the following season or,

An offer of a discount on the following season's order (I would have been happy with 10%) or,

Complimentary shipping.

I was offered none of the above. I stand by my rating.

On Apr 28, 2017, Hydrangeas Plus responded with:

"On Jul 24, 2016 6:51 AM, Hydrangeas Plus responded with:

We are always disappointed to get a negative rating, particularly for a transaction that took place 10 years ago. Regardless, we fulfill orders in the order they are received, and base finished inventory projections on a normal growing season. Unfortunately we experienced unseasonably cold temperatures that winter and lost many plants, hence why your plant was unavailable. We did not give your plant to someone else; we simply didn't have any to sell. We would ask you to please reconsider your rating, particularly since the order was ultimately cancelled and you never received the plant. Thank you.

David & Kristin VanHoose"
Negative policiaboy
(5 reviews)		 On Mar 31, 2010, policiaboy Bronx, NY wrote:

Received the hydrangeas I ordered abt 3 weeks ago. I ordered the 3 year old hydrangeas and feel like I got the short end of the stick. The hydrangeas I recieved were barey 12 inches tall, while other people on this forum give glowing reviews of how big theirs were. For the price I paid I could have got them at Home Depot for half the price. The only good thing about them was the packaging and they arrived in good condition. Perhaps they sent me 1 year old plants, even though I paid for 3 year old plants.