Comments regarding New Life Nursery & Garden

Run. Don't walk away from New Life Nursery. They certainly do abit of online advertising. Which is how they caught me. I was looking locally for a specific bush but needed to expand my search which brought me to them. I started communicating about their plants, sizes and pricing. Finally, I came to an agreed upon price with the owner Jason. So I planned to take off work and take the two hour drive to get to New Life to pick up my plants. Once I arrived, I learned that they made a mistake in the pricing and size of the plants that they offered to me. I asked them to honor the agreed items. They refused. I simply left while the owner berated me, telling me over and over how they have the lowest prices anywhere and how he makes over $2M a year because he does so well. Pricewise, you can actually do better on all of his plants at Home Depot and Lowes. So save yourself your time agravation and money and DO NOT visit this place. It is a total scam. Look at the negative comments here and on Google. Seems that my story is not uncommon.

Interesting enough, on my way out of town, I stopped for gas and the attendant struck up a conversation with her. When she discovered that I had traveled to New Life and had such a bad experience; she stated that she wasn't surprised as they have a very bad reputation in the area.

This company offers a Satisfaction Guarantee- yet does not honor it and then takes to rude and defaming remarks. I will NEVER go to them for plants again!

I had plants die after fall planting- used all the fertilizer etc tht is recommended. First time it happened they replaced 5 of my 8 tree's. I was happy with this and bought 3 more plants for a fall planting- all 3 of these also are all brown. They will not replace.

THEIR COMMENTS "Hmm interesting, we were already being nice by extending our policy in the first place and replaced the original order. Now you want us to replace them again because you are not caring for them properly. At some point you need to assume responsibility for the care plants you are growing. We are considering this matter closed and will no longer respond to future messages"

THEIR POLICY-

SATISFACTION GUARANTEE
Our goal is to make sure you receive quality plants at a reasonable cost, and that your transaction is a smooth and pleasurable experience. If for some reason you are not satisfied or there is any problem at all with your order, please do not hesitate to contact us @ newlifenursery1@yahoo.com

Bad business. Rude disrespectful people.
.

I lost $200.00 dollars doing business with these guys and it will cost the same to do it right . run and order from another source!!

I made a purchase online from them on July 14th for 3 Variegated Weigela Though I paid $10.00 shipping for an $11.85 purchase, I never received them. When I made the effort to contact them about this, they emailed me the confirmation that I had received them. I never got them. They didn't believe me. End of story.

And no, I am not a "sour grapes" customer.

Purchased three emerald green arbovitae from these folks. The first died within days, and they took two weeks to replace it. When the second two died, they said I was out of luck because they only honor one claim per order and my order was placed over thirty days ago. The trees were undersized, poorly packed (lots of environmentally unfriendly packing peanuts) and their customer service rude and indifferent. There are so many better places to buy online.

"On Jul 10, 2014 9:40 AM, New Life Nursery & Garden responded with:

we had already replaced the plants ( and also had replaced a few other plants earlier that they fail to mention ) and the customer waited 10 more days and then said they wanted more replacements. this is unreasonable and i felt confident they were simply trying to get free plants. this same customer had nothing but nice things to say up to this point about how great there plants were and how all other plants were doing so well, they even made the comment that they would leave "very appreciative feedback" comments. Once i told them that there last demand ( unreasonable mind you ) was not going to be fulfilled they opened a claim for thew items on ebay. EBAY DECIDED IN OUR FAVOR AND REFUSED THERE CLAIM. at this point they completely flipped the script and started posting negative feedbacks on all of my sites ( ebay, amazon, website, etc. ) most of which have been removed by the prospective companies as being unfair due to unreasonable demands"

I bought 2 plants from this grower directly from their website. They also sell on Amazon and eBay.

Their website description of Shipping info states "Plants are watered just moments before packaging, taken out of the pot, Individually wrapped, and packaged with additional paper / peanuts in the carton to keep the plants tightly packed, we do this to ensure that the plants get delivered to your door in great condition and are ready for transplant into your yard." Their Amazon description of one of the plants that I bought states "shipped without pot".

Both plant arrived just washed and BAREROOT. I contacted the seller stating that I am not accepting the plants, as they do not survive bareroot transplantation in our climate. The seller agreed to take the plants back, but refused to reimburse for direct and return shipping.

On the top of that they lay to me directly stating that "website does say that we take them out of the pot and shake the soil off", while as you can see from the above description of their Shipping info - it does not even mention "shaking soil off".

The industry standard for plant description is to
1) state explicitly that the plant is shipped bareroot
2) this is stated on the description page of the plant.

Since none of these was done, I find this situation to be the fault of the seller only, and feel that the direct and return shipping charges should be returned to me in full.

Also, when you check the reviews on Amazon of the Gardenia Frost Proof plant grown by this seller, all 4 of them say "5 stars, healthy plant just arrived". But NONE of them says how it survived the transplantation.

I just want to warn everybody, that
1) this seller uses unethical practice of not giving correct description of the plant condition,
2) when you start complaining they lie to you and try to preset the situation as your fault
2) at the very best situation in case of return you will loose your shipping charges both ways, and
3) good reviews you can find at the first glance are unreliable.

"On Jun 25, 2014 12:50 PM, New Life Nursery & Garden responded with:

disgruntled customer who even though we refunded once they were returned is exaggeratiing the situation. while it is true that we are only liable to cover the cost of the plants and not the shipping . our website does explain how we ship the plants. it also states that if you want the plants shipped in the pot with soil to contact us in advance so we can get you a shipping quote"