Comments regarding Florida Hill Nursery

I wish I had come here (and the BBB) to see reviews for this nursery BEFORE I ordered from this place!!!

My order was on July 1st. I got nearly an instant email verificationl about my order and the payment was also processed almost immediately.

That was it. By July 14, no plant. So I started trying to contact this nursery--good luck with that! Several emails, several voicemails. No response.

Reluctantly (because of how the covid situation is impacting some mailed items) I finally opened a case on PayPal, hoping that would force the issue and I'd receive a response. Just basic information: when was this mailed? Is there an issue receiving your plants in CA? That sort of thing.

This seller did not respond other than to post the tracking number on Paypal. Which I already had, but not from the nursery but through USPS.

So, the package FINALLY arrived today--and yes, the plant is toast. Again, I can't blame the seller, lots of mail gets delayed in these times. I'm disappointed, of course. But still, not this seller's fault. I canceled the case on Paypal because, yeah, I finally got the package.

Why I'm giving them a neutral rating is that they have NO customer service. At phone number goes to a message saying "send an email. The email on their website is now deactivated. Their Facebook page hasn't been updated in several years, others have noted here. Again, I wish I'd come here to check on them first!

If you were considering ordering from them, especially if you are in another state, be cautious. IF there IS a problem with the order, you will have no way to contact them.

Ethical sellers don't do this sort of thing, you know?

Buyer beware.

May come back later to update review either positive or negative. Ordered 4/28 received 5/6

I was surprised to find my six plants only about 6 inches tall at the most even though they advertise 8 - 12 inches.
I also tried to contact company but goes to VM directing you to their web site. I should have bout from another site that had plants 36" tall and $18/plant. Tried to start with smaller plants and being in North Florida the guava trees took a beating about 10 years ago did not want to invest too much.

To show I am a certified customer of Florida Hill Nursery:
Description Unit price Qty Amount
Guava Ruby Supreme Guava Psidium guajava L., Myrtaceae plant
Item# 105 $8.99 USD 3 $26.97 USD
Guava barbie pink guajava
Item# 103 $8.99 USD 3 $26.97 USD
Flat-Rate Shipping
Item# shipping $9.49 USD 1 $9.49 USD
FL Sales Tax (6%)
Item# tax $3.24 USD 1 $3.24 USD
Subtotal $66.67 USD
Total $66.67 USD
Payment $66.67 USD
Payment sent to floridahillnursery@yahoo.com

In June, I ordered 4 plants. Within a month, the Gros Michel banana that I had received had collapsed. I contacted the company and followed the return directions on the website. I expressed to them that I did not want a refund, I really just wanted an alive plant. I got one email response from them, stating that they could not find my order and requesting the order number. I forwarded them the receipt. And then I heard nothing for months. I actually almost forgot. But I had paid to return the plant, in hope of getting a new one. I emailed them again, and still nothing, so I opened a complaint with PayPal. Within the week, I received a full refund for the order (all for plants). I put my experience as neutral because I was very happy with the full refund, it was more than I had expected, but I still have not heard anything from Florida Hill Nursery. PayPal informed me that I had received a refund. Shipping a new plant would have been cheaper than refunding the entire order. I just felt like it was bad customer service to not even hear from the company.

...so far.

I recently ordered two plants from FHN. Shipped within 3 days, tracking sent. Great! Upon recent arrival I opened the package to find only one plant, and it was neither of the plants that I had ordered. I have reached out to FHN via phone and email and hoping I can change this review to positive upon arrival of the correct plants!

Ordered a plant from them via Ebay store. Plant arrived in decent time. Reasons for neutral rating are:

1. Lack of communication.
2. Un professionalism when dealing with dissatisfied customers, ie: calling them losers in feedback.
3. Not leaving buyers positive feedback when they pay you promptly, seemingly playing the wait and see if they leave you negative feedback first then lash out at them game.

"On Feb 13, 2017 8:27 AM, Florida Hill Nursery responded with:

Our feedback rating is 1 neg per thousand and have completed 40 thousand transactions with approx. 100 negative ratings. most folks that leave negative feedback use it as means of lashing out at good sellers. The transaction was a loser not the buyer. "

While the plants were nice and big (though two of them showed signs of rust and had to be pruned back), and arrived very quickly, I can't give them a positive rating because their customer service is non-existent. I've emailed them three times in the past month, and have yet to receive any answer or acknowledgement.

I just received an order of thirty-five canna Blueberry Sparkler for a botanical garden where I'm a designing horticulturist. We had this canna specd in to a major 1680 sq ft front entrance bed. Our regular supplier bailed on our order at the last minute, hence my finding an alternate source. If the quality of the plants was the only judging criteria then this review would be highly positive. I'm an experienced pro so I feel comfortable saying that the cannas were top notch. Healthy, vigorous, except one, and larger than expected. Based on plant quality I wouldn't hesitate to order again. Packing and communication bring this review to neutral. Although I tried to communicate and ask for a winter pack, usually standard in the industry when shipping to cold zones in winter, they were not and frankly I just lucked out that the plants didn't freeze in transit. Several attempts to communicate with this company about paying for overnight shipping and/or a tracking number went unheeded. The plants just arrived with no notice in uninsulated cardboard tubes, one of which was crushed. Three plants were damaged, but not fatally. The Florida Hill folks could be an industry powerhouse if they would bring their level of customer service and communication up to the quality of their plants.

I order from Florida hills nursery on occasion and have always had a fairly good experience. There plants seem to be grown in near sterile environments and sold prematurely, but the carry many different variety's that cant be found else where. I have noticed the plants need a lot of attention for a year or so, but they tend to take off one they start to grow. My advises to any person planing to order from these guys is to nurture the plants in pots through the first winter, use good composed soil in the pots, and don't fertilize or over water them the first year. My first order didn't do very well, but my second order is still growing in my garden today.