Comments regarding So Succulent

Ordered three of the same plant. First order received someone else's order and their receipt. I am sure someone got my order with my receipt. Hopefully my payment info wasn't on the receipt. Called and she apologized and told me to keep the plants and she would send out a new order right away. Received. I expect small plants when ordering online but these were sad. My mom is a master gardener and she is keeping the plants in for the winter so they don't die (hopefully). I messaged So Succulent about the size and she said I could ship back and she would refund cost of plants but then I would be out shipping both ways. She said that they were year old plants with good rooting systems but the rooting system was pathetic so I find it very hard to believe they were yr old plants. I just considered it a loss. Why be out of shipping cost both ways and no plants? I hope they survive under the lights. I did get the same plants elsewhere at a nursery later forcheaper and they are nice plants so I could plant them outside and I want that plant so if the others die that I got here I don't have to worry about it.