Comments regarding SeattleOrchid.com

My first experience here was a mixed bag.
If I order again I will request photos of actual plant to be shipped, before ordering.
Customer service was pleasant and helpful; not rapid. As a small business person I get that one cannot be everywhere at once and I was not in a hurry. Several-day delay in postal shipping (USPS problem) was handled well by asking me to refuse package and was replaced when package returned to vendor. Plant I then received had two leaves heavily deformed from old damage - looked almost chewed by an animal - and two newer leaves with some small shipping scars that had healed. It was not the condition I had come to expect from other nurseries for a plant simply listed as blooming size, and was not consistent with the example pictured. Company did offer a refund if returned, but could not replace with same clone, so I ended up keeping order and will give it a couple years to grow some fresh leaves and roots and see what happens. Had I known what to expect from the start I would have purchased something or somewhere else. But I didn’t have the heart to ship a hard-to-find plant back in crazy hot weather in order to meet the return window, and further damage something obviously working hard to come back - so I have an expensive rescue with potential rather than a well-priced gem I would expect flowers from next season.