| Negative | Doria44
(1 review) | On Jun 21, 2012, Doria44 Minneapolis, MN wrote: Posted on June 1, 2012, updated June 21, 2012
I ordered a Redbud from Leaves and Petals Garden Center of Snellville, Georgia on April 24. Received emails from them about the order - The last on May 7 stating my order was "pending". My credit card had been charged immediately after ordering, which is not common for reputable nursery catalogue companies. Most charge you after your order is filled. I am still waiting for my order. Today I looked at their website, which states that it is "down for maintenance". I tried Google and found three phone numbers. One does not answer and two were disconnected. I have contacted my credit card company which was unable to make contact with them and has initiated an investigation. I hope there is a positive resolution to this problem.
On June 21st, 2012, Doria44 added the following:
Still no response concerning this order. No successful contact has been accomplished. Very disappointed!
On Jun 21, 2012, Leaves and Petals Garden Center responded with: "On Jun 2, 2013 12:38 PM, Leaves and Petals Garden Center responded with: Dear Doria44,
As you can see, we do not check on customer comments on Dave's Garden - we have very rarely received any complaints, and those have come through our emails. However, I am not saying you did not have a problem, I am just stating that I cannot find it.
Allow me please to say first that it is not uncommon for our industry to charge cards immediately, as our products are perishable and we immediately tag your particular order. With this said, it is not us, it is the merchant company that represents the credit card companies for us is the one that determines when and how to charge a customers card - it is never up to us, and in fact, completely transparent on our end. We ourselves do not charge your card immediately; should it happen it is the banks decision, not ours. But I can understand your hard feelings toward this, since I order online and also feel somewhat offended when my card is immediately charged upon making a purchase. We have never, and would never, accept monies from any customer without sending them their product - or at worst - without issuing them a credit. This, as I said has rarely occurred.
I would like to find out more about your case, even this far ahead, since we were completely unaware of it. I assure you your credit card company did not contact us, as I have checked through all emails. They would have probably contacted our merchant company, as they are the ones that transact the monies. We would not know about it until they notified us - at which time they would have locked out our account should such have occurred. We have never had that happen either... which leaves me confused.
I can find an order on April 24th, 2012 for a Redbud 'Rising Sun', yet the order is marked as shipped.
If you did not receive the tree, we apologize profusely and would want not only to ship you the tree, but to make restitution for your inconvenience.
During the period you placed your order, we had our owner experience some serious health issues, and it happened at the same time that we were hit with a series of tornadoes that I'm sure you heard about. In fact, we had to relocate our nursery due to the damage, and were unable to keep the same phone numbers.
I am terribly sorry for your disappointment, and would do anything possible within reason to make sure you realize we are very credible. We concentrate on our customers, help our customers, and provide them with the best quality plants available. We would like to do the same for you.
Please write to us at leavesandpetals@live.com, and put Urgent on the subject line. I will personally look at your email, and follow up in making sure you are another of our very happy and content customers.
Thank you so much for your understanding, we await hearing from you,
Regards,
Jennie P. at Customer Service"
|
