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Comments regarding The Arboreum Company

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3 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Negative birdcrazie
(1 review)		 On Oct 11, 2014, birdcrazie Buffalo, WV wrote:

Posted on October 13, 2011, updated October 11, 2014
Posted on June 15, 2011, updated October 13, 2011
I ordered 6 trees just after Labor Day and waited till early spring for my trees. Just before I received my order I got a letter and a check in the mail that said two of my trees had dried out and they were refunding my money for the missing trees. The check was for two trees. when I got my order there was three trees in the box, two trees were very nice and one was as big as a pencil. Check was for two trees, received 3 trees, one tree still not accounted for. Emailed twice and got an answer and we agreed I would be sent a replacement tree. A few days later I got an email saying the replacement tree was not available and they would refund my money. Months later I have not heard anything from them.

On October 13th, 2011, birdcrazie changed the rating from negative to neutral and added the following:

They have contacted me and I believe they are going to make this right. I have changed my rating to neutral till everything is settled.
On October 11th, 2014, birdcrazie changed the rating from neutral to negative and added the following:

They eventually said they shipped out my replacement trees then I got an email saying they had some lost in the mail trees and to let them know If my trees didn't show up. I never got them and they have not replaced them.
Negative pinkyfinx
(3 reviews)		 On Jun 27, 2014, pinkyfinx Westerville, OH wrote:

I ordered 4 trees from this company. Then I updated my order and added 2 more. I was shipped the second order but not the first. I never received the first order and emailed multiple times regarding the missing trees. They responded weeks later to clarify what trees were missing. It's been well over a month and I've yet to receive a response to my reply or my money back. They offer really awesome sounding varieties, but it's not worth the hassle of not being able to contact them and not getting your order.

Further, the two trees I did order were small and leafed out (but bare root!) when I received them. They are currently doing well in my garden so I have high hopes for them, but they were definitely not the nicest trees I received this spring.