Comments regarding St. Clare Heirloom Seeds

The selection and description of items was excellent. Ordering was easy. Trying to obtain a receipt was confusing. I was directed to this page to complete. A small square on upper left of this page says " Follow Dave's Garden. " A Pop up ad to Moss Pure, and another ad requesting to visit Brecks site and request their catalog. It was confusing. I placed an order with St. Clares Seeds and was not sure if Dave was affiliated with St. Clares as I did not receive a confirmation email of my order as indicated. I returned to the St. Clares website and was not able to sign in as the response was, "No order was received. No account with my name." Thank goodness I made a copy of my order. I anxiously await an email copy of my order now that I have completed this form.

"On Aug 15, 2023 10:40 AM, St. Clare Heirloom Seeds responded with:

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J.M.J.

Dear SaucyPlantGal,

Thank you for your review. :-)We appreciate the positive things you had to say on ordering from us, and are happy to address the Issues causing the neutral review!

We are truly sorry you found the process after ordering confusing. The receipt not arriving may have to do with Gmail email addresses rejecting our receipts, or, alternatively the receipt may have gone to your SPAM folder or Junk mail(common when your have not received emails from some one before). We have had this occur, much to our woe, repeatedly from Gmail. We fix the problem, and for some reason they start rejecting emails sent from our website(receipts, password reset requests, gift cards, etc.) It is very frustrating for the customer, as well as us!

The advertisements you reference have only to do with Dave's Garden, they are not on our site. We do not run advertisements. We do like to ask customers to leave reviews here on Dave's Garden, as they are great place to share about garden companies with the gardening community.

The reason you were having trouble finding your order in the account you made is that you were not signed into your account when checking out. You "Checked out as Guest". We understand this can be confusing. We have sent you an email with a copy of your receipt pasted into it, which we have sent from a different email address, so it should get through.

We thank you very much for your order, and giving us a chance to help with the problems you had after ordering. We look forward with hope to continuing to serve you in the future, and hope we can make things right for you.

God bless,
John, Sarah, and Family"

Be aware that I offered negative feedback on St. Claire's behavior as a company and my reasons for not ordering from them in the future. That review (and at least one other from another who agreed) were removed. I am curious to know how often cutstomers' opinions are censored.

"On Apr 23, 2021 5:07 PM, St. Clare Heirloom Seeds responded with:

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J.M.J.

Dear WIOrganic,

Thank you for your review highlighting this issue. We appreciate your time, and review.

We would like to point out though, that this reviewer’s original review was not based on our company's behavior (as they say here), rather it was based on their dislike of a statement on our website, and our beliefs. Their review said they had good service in the past and liked our seeds, but that after seeing our statement and beliefs recently they no longer wanted to purchase from us.

Their original (negative rating) review, and the other reviewers’ recent negative ratings, which were removed by Dave's Garden, had nothing to do with St. Clare’s customer service or products. That is why Dave's Garden removed the reviews. We had requested the reviews be changed to neutral, as the reviewers would not do so. The site chose to just remove them, saying: "We have removed the negative reviews that are not based on the service you provide."
We had a number of people, with zero purchases, or customer service experience with us, leaving negative reviews here on Dave’s Garden, merely because they do not like our beliefs. They were very negative in their speech, and called us names or derided us, and said we are hateful or racist. We have no problem with a person speaking their feelings or opinions, but their rating of us should be neutral then, if it is based on feelings about beliefs, rather than service.

Here is the statement from our site they did not like: “We are Pro-God, Pro-Life, and Pro-America, We Support the 2nd Amendment, Our Troops and Veterans, Our Police Officers, and All Politicians Who Truly Believe in and Work for All of the Above. Viva Cristo Rey! (Long Live Christ the King!) God Bless America, Land of the Free!”

Our statement on our home page is striving to stand up in some small way for truth, goodness, belief in God, and the beliefs our nation was founded on. We see the world changing and much corruption out there. There is not a whole lot we can do to change this, but we can speak truth, and this is what we are doing with our statement. Yes, we know there is corruption out there in the police force, the government, church, etc. But, we are speaking up for and standing with those who are not corrupt, who daily go to work, and strive to do right, to live for God and good, who deserve support, and to know they are not alone!

It is unfair for a person to leave a negative review here on this site, which goes against our ranking in the Watchdog Top 30, if they have had nothing but good service and positive results with our seeds, or in other cases have never had experience with us as a customer, or even personally conversed with us on the issue that offends them, and experienced our customer service. We have worked very hard to give the best service we can, even through the most difficult times our family has endured. We have striven to go over and above normal customer service so many times. When a customer has a problem with our products or service, we strive to address it immediately, and make things right. These are the things a company rating is supposed to be based on.

A negative review takes away 5 points to every positive review we receive here. It would not be fair to have this effect, when we did nothing wrong to deserve that. That factor is meant to keep the checks and balance when a company is giving very poor service, or has poor products. It makes sense, and we appreciate it’s reasoning. If we gave really poor service on an incident, we would humbly accept a negative rating.
We also would like to add, we do not(as questioned in this review) censor reviews of our company’s products or services ever. The only reviews we would deem not appropriate/fair are ratings based solely on dislike of our beliefs. That is not a rating, and anyone who wants to can see the same things that this reviewer found offensive merely by visiting our website.

We truly wish you the best, and harbor no ill-will, nor will we request this review/rating removed or changed, as it does not unfairly affect our ratings(as a neutral), which we have earned by hard work over the years we have been with Dave’s Garden and serving our gardening friends. May God bless and keep you!

Sincerely,
John, Sarah, and Family
St. Clare Heirloom Seeds

"

Posted on September 22, 2011, updated December 21, 2011
I wanted to add you to my Seed list , but because of your Governor, Walker, and his tie's with Monsanto(ROUND-Up) and Coca-Cola, I decided not to, I have 4 Organic Garden's, 100% or as close as anyone can come, I want to believe your seed's are clean but in this day and age it becomes more difficult by the day... I enjoy my garden's daily, and want to make sure nothing tainted, enter's them...

"On Oct 17, 2011 3:56 PM, St. Clare Heirloom Seeds responded with:

We appreciate each person's right to an opinion, and especially welcome comments from our customers and/or those who have personal experience with our business. We must say that we believe it unfair to place a rating on our company based solely on who was voted in as our governor by thousands of citizens of our state. Elected officials of Wisconsin in no way affect our business, our seeds, nor our customer service, namely those things on which a rating of our company should be based. We hope that the readership of the Dave's Garden "Garden Watchdog" will only take into account the reviews left by those who have personal experience with St. Clare Heirloom Seeds, and who are rating us based on this experience. In closing, we DO appreciate that this gentleman kept his rating at neutral, instead of negative. May you all have a great Garden Season!

God Bless,

John and Sarah