Comments regarding Cold Hardy Cactus

I understand that sometimes orders get delayed, but lying and making ridiculous, easily verifiable excuses is just bad customer service.
My order was supposed to ship 1/2 at the latest. It did not. So I asked why.
First, I was told it was too cold to ship them because it had "been under 30°For the last 2 days"
"But I ordered very hardy species. It should fine at 30°"
"Well 30 degrees is too cold for the humans to work".
I said okay and thank you but then decided to check Denver (their location) weather.
It had been 55 and 63 degrees for the last 2 days.
Still haven't received my order, which they say shipped.