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Comments regarding Henry Field's Seed & Nursery Co. (Canada)

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3 positives
3 neutrals
23 negatives

Comments:

RatingAuthorContent
Positive Katz103
(1 review)		 On Oct 12, 2011, Katz103 New Brunswick,
Canada wrote:

I ordered quite a few packs of different types of seeds, over $40 worth, around September 24th - they shipped on October 1st according to the email they sent me as well as on their website. I just got my order today, and everything was there. There are a couple things though that might be good for others to know, which I found out by dealing with Henry Field's:

- first, they are a sister-company to Thomson&Morgan - both use the same account numbers for each one's clients (I ordered from both companies and got the exact same account number for both). Not that this is a problem, but simply something to be aware of.

- secondly, once my order shipped, on their website it said "shipped with unknown carrier". At the very top of the page, it said to click on the red link (or something similar) to track my package - there wasn't any red link anywhere to click on. I had called in to find out where my shipment was yesterday but the very kind agent told me she couldn't locate it. She did confirm however, that it had been shipped, and to wait until 10 business days - if I hadn't received by then, to call back and they would ship out another order for me free of charge. On the 8th business day, I got everything, so no worries there. I only ordered seeds though and have no experience with plants.

- This company shipped everything from the USA. I thought this was a canadian company and it even says so on their website, which is why I ordered from them. I try to order everything I purchase from Canada to support my country and local growers, but it turns out that it isn't the case with this company. However, my experience with them was good, so I will order from them again.

- The only thing I cannot comment on yet is the viability of the seeds - I will have to wait until next spring/summer before seeing if they are viable. Most of the packets have a date written on them, stating something like "packed for 2012, sell by Dec. 2012", so I figure they *should* be good. They are all in good shape and look viable. Crossing my fingers they grow!

All in all, I have received my order in a timely fashion and everything went smoothly. I do wish though that they would at least have a warehouse in Canada like they make it sound they do. I ordered simple seeds, nothing fancy, but it all shipped from the states. Nevertheless, I'm pleased with the way my transaction went.

On Oct 12, 2011, Henry Field's Seed & Nursery Co. (Canada) responded with:

"On Oct 26, 2011 2:03 PM, Henry Field's Seed & Nursery Co. (Canada) responded with:

Thank you for your feedback. We really appreciate hearing from our customers. If you have any problems just let us know and we will reship or refund you for the seeds."
Positive TerribleNews
(1 review)		 On May 5, 2010, TerribleNews Toronto,
Canada wrote:

I ordered 10 asparagus crowns and everything went perfectly!

On May 5, 2010, Henry Field's Seed & Nursery Co. (Canada) responded with:

"On May 6, 2010 1:05 PM, Henry Field's Seed & Nursery Co. (Canada) responded with:

Thank you for taking the time to post we appreciate your feedback. Please don't hesitate to contact us at any time we are always happy to help. Happy Gardening!"
Positive badboomer73
(1 review)		 On Apr 13, 2010, badboomer73 Ottawa,
Canada wrote:

Posted on March 29, 2010, updated April 13, 2010
Posted on March 22, 2010, updated March 29, 2010
I got nervous when the Order Status page on their web site was missing several items. The list doesn't include prices just the total at the bottom. I tried to email customer service but it kept bouncing back. My fears grew after reading this thread. Thankfully though, this thread posts their phone number (something the Canadian site doesn't do.)

I called and a friendly voice answered, she will be sending me an itemized invoice today via email. If I don't update this you can assume my $900 order came through without a hitch and that my experience was positive. I will give a detailed description of my problems should they occur.

So far so good.

For what it's worth, I placed my order the first week of February. Shortly after their catalogue was mailed out with Harrowsmith.

On March 29th, 2010, badboomer73 added the following:

UPDATE:

I am pleased to see that Henry Fields watches these discussions. It has been a week since I requested an invoice via email. The invoice still hasn't arrived. I phoned the call centre back, there was no wait, the woman whom I spoke with was pleasant. She apologized for the delay and explained that the people working in the call centre couldn't directly email my invoice that the request was sent to the appropriate department. That department was very busy this time of year. The portion of my order that has been shipped should be arriving today or tomorrow. That order will include a full invoice.

I've worked in IT, construction and restaurants - I understand that businesses can get slammed with orders at times. Restaurants have their rush as do construction contractors and everyone knows that computers only do as they are told most of the time so I'm still giving HF's a positive review. My concern was pricked because their Order Status page stopped showing my entire order. All this could have been avoided had the web page remained accurate. It is reassuring to know I can call Customer Service.

FYI to Henry Fields - the first cheerful woman I spoke with was Rhonda, I didn't catch the name of the second person. Customer service isn't an easy job they are good representatives.

(I try to maintain a friendly-benifit of the doubt tone with companies I deal with and hope that they aren't IKEA. IKEA gave me the run around for 2 weeks. It wasn't until the 5th call when I became an A-hole on the phone that I was wisked away to "the real" IKEA call centre and my problem was finally dealt with instantly.)

I am happy to this point that Henry Fields hasn't required my blood to boil.

I will keep you posted on my order and experiences. Hopefully all will go well.



On April 13th, 2010, badboomer73 added the following:

Update: Invoice arrived so did seeds. It looks like the seeds took almost 2 weeks. I hope the live plants don't take that long.

note: I learned that all my seeds were shipped from the states. That's why it took so long.

On Apr 13, 2010, Henry Field's Seed & Nursery Co. (Canada) responded with:

"On Mar 25, 2010 2:15 PM, Henry Field's Seed & Nursery Co. (Canada) responded with:

I apologize for the trouble you had with our web site. I have made our site specalist aware of the problem. Please don't hesitate to contact us with any concens, we will be happy to help."