Comments regarding Eden Brothers Seed Company
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Negative | garden2016 (1 review) | On Mar 18, 2016, garden2016 San Jose, CA wrote: I just sent a complaint to Better Business Bureau for this website. They cancelled my order stating that the item is unavailable. However, I found out that they still list the item but for a higher price than the price that I paid. I even sent them an email to confirm and they admitted that they can not sell it for the price. On Mar 18, 2016, Eden Brothers Seed Company responded with: "On Mar 30, 2016 10:32 AM, Eden Brothers Seed Company responded with: There was a pricing error on our website at the time you placed the order and unfortunately we could not fulfill the quantity ordered for the price originally paid. This was an error and we are extremely sorry for any inconvenience this might have caused, however, as soon as the error was discovered we contacted you and offered a full refund for the selection that we could not provide. It is difficult for us to understand your reaction to this situation. We contacted you more than 6 months before the expected shipping date of your Fall bulbs and worked proactively to ensure minimal inconvenience and to provide a fair resolution to this issue. After your escalation through email and over the phone, we offered a substitute at a discounted price if that would be preferable to the refund for you. When you did not respond to this offer, we decided to go ahead with the initially proposed refund. However, before we could refund the item, you opened a case in PayPal, freezing the funds paid for your entire order—including the amount paid for items you have already received. This means that at this time you have now received more than $50 of products on this order for free. We are happy to work with you to reach a resolution that is mutually agreeable to all parties involved, however we cannot do this without speaking with you directly. We invite you to please contact us at your convenience so that we can resolve this situation. We understand that it might have been disappointing to have the Fall portion of your order adjusted, but we truly feel we handled this situation in the most responsible way we could." |
Positive | Spades429 (1 review) | On Jan 10, 2016, Spades429 wrote: Okay so I don't normally write reviews for stuff but for this company I'll go the extra mile. So not to long ago I got smashed(I think it was New Years), had a fun time, ya know beer pong, kings cup, hurling in the john. Anyways I walked home at some point and went to bed. I got super early because room mate came back and woke me up. I was still slightly tanked but I was thinking clearly, and I said to myself, "Self, ya know US currency isn't backed by gold, dollar could crash any minute now, might be a good idea get some shtf seeds in case ya gotta go off the grid, gnome sayin?" So I went online and found Eden Brothers, they hooked me up with what I needed even got a discount and free shipping. Now I can sleep easy knowing that I have their product. But that's not even the best part! I also requested in their comment section a drawing of a T Rex, and they actually delivered! It was well drawn and nicely proportioned. I will keep and cherish this masterpiece for years. I don't think I can upload pics on here but I can assure that these guys are pros at drawing! 10/10 would buy again. Highly recommend. Also the seeds are good quality too btw. On Jan 10, 2016, Eden Brothers Seed Company responded with: "On Jan 14, 2016 4:20 PM, Eden Brothers Seed Company responded with: Thank you for the review! We appreciate your business and the laughs!" |
Positive | SoCalGal2 (2 reviews) | On Aug 17, 2015, SoCalGal2 Murrieta, CA wrote: Eden Brothers is simply wonderful! I have ordered several times from them and I receive great packaging and fresh prolific seeds. The Poppy and Wildflower seeds are breathtaking when they flower. I researched and planted at the correct time for zone 9b and I still have abundant beautiful poppies blooming. I just bought more! I prefer the 1/4lb and 1lb packages so I can overseed. Best is when you sign up and get emailed they have free shipping on everything with no minimum, or sometimes they offer 20% off AND free shipping. Honestly, I will never buy my seeds anywhere else if Eden Brothers has them. I can trust them and you can too! Highly recommended! |
Positive | Tuckersmom (1 review) | On Jul 30, 2015, Tuckersmom (Patti) Wichita, KS (Zone 6b) wrote: I placed a small order (eight packages of seed) on July 25. I received my order on July 29. The seed pricing was good and shipping was very reasonably priced. |
Positive | Justicek (1 review) | On May 30, 2015, Justicek Carlsbad, CA wrote: I ordered Dahlias for my garden bed this year, and received them in March - just in time for planting in my area. It was strangely hot here during April and I couldnt find the time to plant, kicking myself for purchasing something that I was letting die. Life got away from me and they sat in the box for WEEKS before I could plant them on Mother's Day weekend. Well, when I brought the dahlia tubers out of the bags, each one had signs of life with growth and greenery! I was giddy when I planted them, excited that all hope was NOT lost, and now weeks later they are all growing wonderfully. Great, healthy product from a great company, thanks Eden Brothers. |
Positive | LVerrico (8 reviews) | On May 4, 2015, LVerrico Collins, NY wrote: This was my very first order with this company |
Positive | leroyarcher14 (1 review) | On Apr 17, 2015, leroyarcher14 Crowley, LA wrote: Just received my orde 1 ounce giant poppy seeds took four days to arrive excellent seller |
Positive | suzziesw (1 review) | On Apr 9, 2015, suzziesw Portland, OR wrote: For the third year in a row, I have ordered my dahlias from Eden Brothers. They come well-packaged in dirt and are big and healthy. Many of them have sprouts and are ready to be planted. I was able to find Cafe au lait Dahlias, which are my favorite. I'm excited to get these in the ground! I have had success with my orders through Eden Brothers and my emails are answered in a timely fashion. Will order from Eden Brothers again! |
Neutral | truh (2 reviews) | On Apr 9, 2015, truh North Kingstown, RI (Zone 6b) wrote: When you place an order, you're given two choices: 1. email about the order status AND sales email, or 2. no email. The sales email comes out every darn day. It is possible to stop all email, but how annoying that wanting to know your order status causes all this spam. I've ranked them neutral because I haven't yet received my order yet, so I can't comment on that. On Apr 9, 2015, Eden Brothers Seed Company responded with: "On May 7, 2015 4:29 PM, Eden Brothers Seed Company responded with: Hello, |
Positive | Bricktop (1 review) | On Mar 23, 2015, Bricktop Pensacola, FL wrote: WOW! Big Daffodils from Big Bulbs! I discovered this company last fall and found their site nice and prices amazing. They also claimed to have the largest bulbs available. So I ordered a big bag of their daffodils. They shipped quickly and the bulbs were big. Best of all, they're blooming right now. All I can say is that I've planted bulbs for years, and never seen daffodils this large....they're taller, stronger stems, and with larger flowers than any I've planted in past years! I'm off to get some dahlias from them for this summer. Thanks, Eden Brothers!! |
Neutral | pdorazio1 (1 review) | On Mar 9, 2015, pdorazio1 rockville, United States wrote: Awaiting customer service to get organic seed certification. Seeds come with no info on the certification and neither does the website. Other companies have certifier on label. Need documentation. Will follow up when company responds. On Mar 9, 2015, Eden Brothers Seed Company responded with: "On May 7, 2015 4:26 PM, Eden Brothers Seed Company responded with: Thank you for taking the time to leave this review. The packets of organic seed that we sell do have the organic certifier on the label now. We have been in the process of transitioning from plain white packets with our logo on them to printed packets that include a picture, additional planting information and organic handling information for our organic varieties. If any additional certification information is needed, customers are welcome to contact us so we can provide that information." |
Positive | Inthegarden14 (2 reviews) | On Nov 20, 2014, Inthegarden14 Camden, NJ wrote: I was looking for heirloom tomato seeds and I found a great selection at Eden Brothers. Ive been growing Cherokee Purple and Green Zebra tomatos from plants Ive gotten at local nurseries but have always wanted to try these and others from seed. Im a long way off from getting them started, but happy to have found them. They have a nice, large selection. |
Positive | winterstorm1 (1 review) | On Nov 17, 2014, winterstorm1 Kimballton, IA wrote: I have made 2 separate seed orders and both were received extremely quickly and accurately. I have ordered 1 lb packages of cosmos "sensation mix" and also of the "California Giant Zinnias" and the "Come and Cut Again" zinnias. Before I ordered I noted a few negative reviews on this site. However I also noted good company follow up. That is why I decided to give Eden Brothers a try and I am delighted that I did. I am delighted so far with their company and would buy from them again and again. |
Positive | cyborg (2 reviews) | On Oct 24, 2014, cyborg Lansing, MI wrote: I ordered the "Burst of Bloom" mix from Eden Brothers last spring, and was very happy with the results. My meadow never looked so good, we could see the blooms from our living room window and were pleased with the results. My wife and I are retired, and we enjoyed the time spent looking out at the flowers, we had never tried planting wildflower seeds before. We may try something new again next year, may be some poppy seeds as they are my wife's favorite, a little closer to the house this time. |
Positive | alejandra86 (2 reviews) | On Oct 6, 2014, alejandra86 Austin, TX wrote: My mom told me about Edenbrothers.com, as she had ordered from them and the seeds came quickly. I have ordered several times now, and each time the seeds arrive 3-4 days later, which is really nice. I usually order for my spring garden, but I just placed an order last week for lettuce seeds to grow this fall. It is now Monday, and the seeds arrived today, true to form for Eden Brothers. Ive always been happy with their service and will return again in the spring. |
Negative | Wolfdtim (1 review) | On Sep 24, 2014, Wolfdtim Belle Mead, NJ wrote: Ordered creeping daisy got creeping thyme. No customer service. Called and called no response. Still trying On Sep 24, 2014, Eden Brothers Seed Company responded with: "On Sep 30, 2014 1:30 PM, Eden Brothers Seed Company responded with: We responded to your phone message and called you back to apologize about the mix-up in the seeds. Unfortunately, this was just a simple human error where the wrong “creeping” seeds were grabbed and packed up for you. We advised that you could keep the Creeping Thyme seeds with our apologies and promptly shipped the correct Creeping Daisy seeds to you the same day that you reported the problem. We feel that we did everything we could to correct the error that was made as fast as possible." |
Positive | l_m_baker (1 review) | On Sep 10, 2014, l_m_baker Tempe, AZ wrote: Living in AZ, I ordered zinnia seeds from Eden Brothers. I have actually planted zinnia seeds every year, but this is the first time I have ordered from Eden Brothers. The zinnia seeds came very quickly, I received them within a week of ordering, and the varieties I ordered have been such a wonderful addition to my garden. For the first time, I planted them within my vegetable garden and now I have beautiful blooms where my tomatoes once were. In the past my garden was empty at this time of the year, but now I have beautiful "Meteor" zinnias the size of my palm dressing up my garden. Each stalk has multiple blooms and the shade of shocking red in this variety of zinnia is incredible. Couldnt be happier with my purchase, thank you Eden Brothers. |
Positive | tburgos (2 reviews) | On Aug 27, 2014, tburgos San Diego, CA wrote: I purchased Elephant Ears this spring from Eden Brothers. I had never grown them before, but have always wanted to try them. I felt compelled to share my experience with these bulbs because I truly believe I received some outstanding product. They came as large bulbs with brown papery leaves around them; the only life I saw in them was the fact that they were solid and showed some green in their lower half. I purchased much more than I should have, so I experimented with a few of them - planting some in the ground in full sun while others I have put in pots in full sun, full shade, and in filtered shade. It took a few weeks to see any life, but sure enough some green sprouts began to poke through! In all locations these bulbs have proven to do well! I purchased the upright variety and leaves are big, shiny and sturdy. Each day when I walk around my garden I check in on my several plantings and Im encouraged as they grow and unfold their leaves. I feel like I have a bit of the tropics in my own yard! I watched a video on how to transplant them, so as I prepare other sections of my yard, I will move them out of the pots and into a more permanent home. I will definitely look to Eden Brothers for my future gardening needs! |
Positive | DixieK1081 (1 review) | On Aug 26, 2014, DixieK1081 Alexander, NC wrote: I just discovered Eden Brothers this year--their website is so pretty! I love all of the flowers I've ordered so far. Even though I planted the majority of my stuff a little too late in the season for our climate area (whoops! What can I say, life gets away from us sometimes!), everything is doing super-well. Sunflowers, Dahlias, Glads, Zinnias, etc! I feel like I've got to make room for a new bouquet everyday! |
Negative | Kylaluaz (3 reviews) | On Aug 20, 2014, Kylaluaz Gastonia, NC (Zone 7b) wrote: I ordered a packet of Tarragon seeds from Eden Brothers. My fault, I did not check the variety when I bought them, thinking I'd do that later. They arrived along with a few other seed packets. I planted them and they germinated just fine in the seed starting pots. On Aug 20, 2014, Eden Brothers Seed Company responded with: "On Sep 25, 2014 2:18 PM, Eden Brothers Seed Company responded with: Hi Kylaluaz, |
Negative | klitten44 (1 review) | On Aug 19, 2014, klitten44 Algonac, MI wrote: In May of this year, I ordered 5 Scarlet Delight lily bulbs from Eden Brothers. Michigan summers are short, so when I received the bulbs, I planted them immediately, looking forward to how beautiful they would look on my deck in the Summer, or so I thought. On Aug 19, 2014, Eden Brothers Seed Company responded with: "On Sep 25, 2014 9:35 AM, Eden Brothers Seed Company responded with: Dear klitten44: |
Positive | greenygal65 (2 reviews) | On Jul 17, 2014, greenygal65 Greenville, SC wrote: I have been gardening for 35+ years now and love to work from seeds. They are cheap, usually easy to grow and make me feel like I created something from (almost) nothing. |
Negative | Gfred1 (1 review) | On Jul 15, 2014, Gfred1 Tucker, GA wrote: If I had read the reviews posted here about Eden Brothers I would not have ordered their overpriced peony tubers. Besides arriving in late Spring, of the 10 tubers received, 3 were broken into pieces. 2 of the plants have sprouted and are growing normally (10-12" high now), 3 other plants might survive, 2 plants are 2 inches high after 3 months of growth and 3 plants never sprouted. Many hours of preparation of the planting bed, soil additives and sweat. Their response was to give me a credit on a future purchase of $11. |
Negative | Bowmore38 (4 reviews) | On Jul 9, 2014, Bowmore38 Glendale, AZ wrote: I was seduced by the constant barrage of "SUPER AWESOME SALE!!!" emails that Eden Brothers sends to its customers. I concede that there were some really great deals. |
Negative | nedcgardener (1 review) | On Jun 13, 2014, nedcgardener Washington D.C., United States wrote: I purchased two varieties of iris from Eden Brothers for a total of $50. There were 5 corms of each type at $25.00. I purchased them specifically because they looked to be a reputable company and felt at that price, the quality would have to be decent. On Jun 13, 2014, Eden Brothers Seed Company responded with: "On Jun 13, 2014 2:47 PM, Eden Brothers Seed Company responded with: Hello NEDCGardener, |
Negative | korina (1 review) | On May 2, 2014, korina Moscow, PA wrote: I will not order from you anymore, and let my fellow gardeners know what the scam you are. On May 2, 2014, Eden Brothers Seed Company responded with: "On Jun 13, 2014 2:48 PM, Eden Brothers Seed Company responded with: Hello Korina, |
Negative | BillGreenLawns (1 review) | On Mar 4, 2014, BillGreenLawns Rodney Village, DE wrote: Ordered 25 Iris rhizomes, Never received them. Eden Brothers stated they sent them and it's not their problem. No help in replacement. Spent 78.00 for these plants and I'm out 100% of that money and nothing to show for it. This company is not interested in you. Do not support them. Buy from a grower who will back their products. They are a "shipping" or "Online" grower and problems happen, and obviously they aren't willing to accept that fact. I spent time asking for their support, but they won't help me, and I suspect they won't help you either. On Mar 4, 2014, Eden Brothers Seed Company responded with: "On Mar 18, 2014 12:53 PM, Eden Brothers Seed Company responded with: Hello Bill, |
Positive | zootshoot (1 review) | On Oct 14, 2013, zootshoot Greer, SC wrote: I just received my order on Friday and I am so impressed I had to write a review which I never do. The order came lickety split and everything looks fresh. I think the order took 3 days from start to finish - the fastest I have ever had. I ordered tulips and crocuses for planting now and they look great! I also got some wildflowers whcih I may plant in the spring to be safe. |
Negative | TheDahliaLady (1 review) | On Sep 23, 2013, TheDahliaLady Ventura, CA (Zone 11) wrote: Posted on July 20, 2013, updated September 23, 2013 On September 23rd, 2013, TheDahliaLady added the following: After a terrible experience Eden Brother's did finally give me a full refund for the botched order. My business and credibility loss is huge. |
Positive | chk (1 review) | On Jul 24, 2013, chk Fallbrook, CA wrote: What a great growing season you have given me! Every time I go outside I marvel at the many and beautiful blooms your dahlia bulbs are producing. I am new to dahlia growing and did not know what to expect or even how to properly plant them but by following the advice I was given by your company, they are all growing beautifully and prolifically. I also planted strawberries which I expected to hold off on giving berries till next year since I planted them rather late, but they actually gave us some good berries this year! I am looking forward to more next year. My mini pumpkins are already producing; so much so that I think I will be sharing them with the neighbors for their fall festivities. And best of all was the wildflower mix I purchased for my daughter's wedding! We gave them out as favors which everyone loved, and the ones I have planted myself are so beautiful. I go out everyday to see which new flower has come up for me to admire. |
Negative | rodwoodard (1 review) | On Jul 11, 2013, rodwoodard Cumming, GA wrote: My issue was simple. I ordered Calla Lily bulbs and they sent gladiolus which were labeled as the lily bulbs. On Jul 11, 2013, Eden Brothers Seed Company responded with: "On Jul 31, 2013 2:48 PM, Eden Brothers Seed Company responded with: Mr. Woodard, we spoke with you regarding your order on July 5. At that time you expressed your concerns that an item you received had been mislabeled. We sell a Pastel Mix of both Calla Lilies (which you ordered) and Gladiolus (which you accidentally received). During that phone conversation, we requested a photo to confirm the mix up, but assured you that a full refund for the incorrect selection would be provided. We are sincerely sorry for the error but we did immediately offer a refund for the product received, with our apologies for the inconvenience. It was simply an honest mistake that could have happened to anyone, but is actually very rare for our company. A refund for the full amount of the selection was posted back to your credit card on July 11. We feel we have done all that we can to correct this issue for you." |
Positive | PaxEtBonum (1 review) | On Jun 21, 2013, PaxEtBonum San Diego, CA wrote: We live in an apartment out west, but my family and I visit friends in Murphy, NC, whenever money and vacation times allow. Even though we’re obviously there for the friends, I’d be lying if I didn’t say their flower garden has become another thing to look forward to. What a stunner! Everything in it is apparently from Eden Bros. Seed Company, and the lilies are especially stunning and always there to meet us whenever we pull up over the summer. They have all kinds of them, but the most unforgettable are the big white Casa Blanca lilies, which they say are "dependably perennial." The plants now have up to 16 flowers on each tall stem! The red Star Gazers are just as fantastic, but on shorter stems. There’s also a lot of hostas, canna lilies, big clumps of Purple Coneflower, and a bunch of others a city-dweller like me can’t remember. Hell, they’re even growing some vegetables from Eden this year. |
Negative | bjl110 (2 reviews) | On Jun 20, 2013, bjl110 Pleasant Grove, OH wrote: I ordered both the Darwin Hybrid Tulip mix and the Electric Asiatic Lily mix from Eden Brothers Last year. When the flowers bloomed this year it was quite evident that they were not mixes and were just the bulbs that they needed to get rid of. Not that in the sense that the flowers weren't beautiful, they were, and the bulbs were quite nicely sized when they arrived. However, out of 50 Darwin hybrid bulbs 40 were the same two varieties, with the other ten being 8 of one variety and two singles. Not my idea of a mix. The "mix" of 10 lilies was comprised of one single kind. By definition, not a mix. I wrote poor reviews on the companies site and was offered 50% of my money back, which I consider very fair. They said in the email that they "couldn't guarantee any color scheme", which is understandable. However, this was never said on the site, wasn't so much about the scheme as the lack of a good mix, and in the case of the lilies I was just charged more for a "mix" than the all electric orange bulbs that I got. I really just wanted a sorry and some new bulbs, which is what I got. Awesome. I considered the matter closed, and *was* still going to do business with them, just being sure to avoid the mixes this time. On Jun 20, 2013, Eden Brothers Seed Company responded with: "On Jun 21, 2013 3:08 PM, Eden Brothers Seed Company responded with: Dear bjl110, |
Positive | gonnabeacatlady (1 review) | On Jun 3, 2013, gonnabeacatlady Casa Grande, AZ wrote: I've been buying from Eden Brothers for a number of years now. I live in a very difficult growing area, and have to be brought down to earth occasionally about what I can and cannot successfully grow. I have had many other online dealers tell me "oh sure, if you do this and that, you'll be fine with this plant, flower, whatever". Eden Brothers brings me back to some semblance of reality, (greatly overrated, btw) and gently but firmly won't sell me things that simply are going to break my heart...along with my budget. They have some of the best customer service I've ever known (they really DO pay attention to those little notes .....I KNOW beyond any doubt they do! ) and I'm old, picky, and getting crankier every year. The ONE time I had an issue with an order (it didn't include a "bonus with order" type thing, it was handled and then some. |
Positive | JackBillingham (1 review) | On May 30, 2013, JackBillingham Portland, OR wrote: I have been very happy with my many purchases from Eden Brothers. My vegetables have become the pride of my neighborhood and I'm almost reluctant to share my "secret" with my neighbors, LOL. |
Positive | qfiles (1 review) | On May 28, 2013, qfiles Livermore, CA wrote: I have been planting seeds from Eden Brothers for the past few years now and love the quality. Always get good germination, and now I depend on them for my vegetable garden. |
Negative | Ignored (1 review) | On May 15, 2013, Ignored Greensboro, GA wrote: I ordered and paid for begonias on April 18th., from Eden Brothers in GA. After receiving no product and no shipping details from them, I contacted them by email, without response. I then called them and was told the begonias would now ship from NJ the following week. No begonias received even ten days after the latest promised ship date. I contacted them by email, again. No response. I called them during regular business hours, again, and had to leave a message. I then emailed them yet again asking them if they intended to honor my paid for order. If not, refund me my monies. No response. I emailed them once again and informed them that I would have to take action for fraud on their part. Still no response. This is definitely a supplier to be vary wary of doing business with. I will never ever order from them again, obviously, and I will pursue legal recovery of the monies paid. Arrogant disregard of the customer is never acceptable if a company wishes to stay in business on an honest basis. |
Negative | kimmac (1 review) | On May 1, 2013, kimmac maywood, United States wrote: Posted on May 1, 2013, updated May 1, 2013 On May 1st, 2013, kimmac added the following: I have finally received an email and the company was very cooperative. I chose replacement plants and hopefully will have better luck this time around. On May 1, 2013, Eden Brothers Seed Company responded with: "On May 2, 2013 10:06 AM, Eden Brothers Seed Company responded with: We are sorry the Phlox roots you received did not grow well. As you know, roots are fragile and occasionally can get damaged in transit. A new bag of Phlox is on its way to you as we speak. We trust these new roots will do better and be to your satisfaction. We remain available should you have any question and hope we have resolved this claim appropriately." |
Positive | Flowergirl82 (1 review) | On Apr 24, 2013, Flowergirl82 Balfour, NC wrote: I have had nothing but good experiences with Eden Bros. I have placed 4 orders and each of them has been shipped promptly. Last spring I planted both seeds and bulbs and the results were excellent. These guys are my go-to company for my seeds and bulbs. I have recently placed a large order with them and I look forward to more good results. |
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