Comments regarding Wayside Gardens

I have made a couple of purchases with Wayside. Though the plants are sometimes a little small, they appear to be healthy enough. The shipping has always been on time and sometimes I even get it early. I like to shop around, so for everyday things their prices are sometimes high, but often they have things that I can't find anywhere else.

Overall, I will buy from them again.

I recently received 5 Hosta from a relative as a birthday gift from Wayside Gardens. I was horrified to see that upon opening the box, apparently all 5 varities of the Hosta have the X virus. This is very alarming,as this virus is wide spreading and there is no known cure. I am going to have the local extension verify my belief and they will have to destroy the plants to prevent spreading the disease. I am having the results sent to my relative as well so that they can contact Wayside Gardens as well about the infection. I have done some research on this virus and it will spread to other plants in the garden and it cannot be seperated out of a particular hosta varity,even through mericloning. Apparently this is becoming quite an epidemic. Please use caution when buying Hostas and ask if your plant source checks for the X virus.I hope that this is an isolated occurance, but with 5 different varities, I am concerned.Happy gardening everyone

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We have attempted to contact ghostgardener to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us."

Giving a Neutral rating is probably to kind, but I have to wait until the Spring to find out. This summer was the first time I've ever purchased plants on the internet. I chose Wayside because I knew the name. I ordered close to $800 worth of plants from them. Most of the plants were small with weak root structure. Of five Clematis I ordered done have made an appearance above the ground. All the Clematis I've ordered from Big Dipper and Bushwood (all bare roots) have made a showing and continue to grow. They are all in the same garden and I've dug deep holes and used top quality soil. Half the plants Wayside sent have not emerged. I've called Wayside and they tell me to wait for the Spring. I'm glad I purchased the 2 year guarentee. I'll have to do the digging and planting again, but I will have the plants. I can tell that some of the plants I purchased from other vendors may not come up but the lower price the charge mades it easier to replace them. Plus the other venders send healthy, larger plants which have already made an appearance. Wayside will have to do better to keep getting my business.

In 2004 I ordered echinacea Razzmatazz for fall shipping from Wayside Gardens since they had gone on sale from $19.95 each to $9.95 each and that made them affordable for me. I placed orders on two separate occasions, one for three Razzmatazz, and one for two more. The orders were received and planted, and of the five plants two survived. I notified the company well within the year's time limit stated in the guarantee, asking for replacement rather than refund even if I had to wait for the replacements. Wayside, who had up to this point had always had the best replacement policy I know of and who had always been so easy and nice to deal with in earlier transactions, replied to my email and said that Razzmatazz was sold out until fall but if I would resubmit my request when it was back in stock, they would be happy to replace them. Having never had anything but positive experiences with this company, I believed them and resubmitted my request for replacements a few months later when the echinacea again appeared as available. I got a reply from customer service that my replacement plants would be shipped in the fall.
After waiting ALL YEAR for these echinacea to be replaced, I checked the order status and saw that the line had been cancelled. A few days later I received two merchandise credit certificates in the mail totalling $35.49. Upset, I emailed customer service again and reminded them that we had agreed on replacements, not credit, and that I had waited all year for these replacements to arrive. I got a reply that due to fuel costs the decision was made to issue credits rather than replacements and that I could use the certificates to repurchase the plants. Of course the Razzmatazz had gone back to the original price of $19.95 each in the meantime. I emailed back and told them that the correct thing to have done would have been to give the customer the option to pay that extra shipping and that I would have done so if given the opportunity. Also that in case of credit given, it should have been given on one certificate that could be used one one order rather than two. Also I stated that I was very unhappy with the way this had gone, I may or may not redeem the certificates and that they had lost a customer. I received an email back that stated that I could enter one certificate on the website and email or call to have the other deducted from the order, and that they were not trying to make me place more orders.

What is the purpose of a merchandise credit rather than a refund to your credit card??!

Needless to say, I am still very unhappy with this event, have not redeemed the credit certificates as yet and can no longer recommend this company who did not keep their word to me as a former loyal customer.

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We're glad that we were able to resolve this matter to DianaT's satisfaction! We realize that sometimes there are miscommunications and errors on our behalf. We try our best to avoid them, but when errors do happen we greatly appreciate a customer like DianaT who is willing to give us a chance to make it right. We look forward to meeting her gardening needs for many years to come!"

I placed and order 3/14/05 for four plants. 1 Acer Autumn Moon, 1 Siberian Iris "Steve" and 2 Siberian Iris "Butter and Sugar". After repeatedly following up on status of the order online, I discovered that my tree would unfortunately be delayed. I called and asked if they would please ship me the iris so I could get them in for spring planting before the weather got to warm. All 3 of my iris were finally shipped on 5/18/05. At this point, I had absolutely no problems what so ever. Things happen and I certainly understand that. However when the iris arrived they were all covered in black slimy mold and grey fungus. I called immediately and notified customer services. They said to brush the mold off and plant them anyway that sometimes that happened when plants were packaged and shipped. I dutifully sat down and carefully cleaned my plants and planted them. I watered them regularly and watched to see if new growth would spring up. To my relief I began to see stirrings. Unfortunately, it was only on 2 of the Iris. I informed customer service immediately and was told a new iris would be sent in autumn. Starting in late August I began to check the website for status on both the tree and the iris only to discover that the tree was no longer available. Yet, it was still advertised in the catalogs I continued to receive and online. I was upset and called to find out if it might be available in spring. Sadly it would not as they had problems with the grower. I still did not have any problems really other than some minor irritation at not being notified via phone, email, or US postal mail regarding the fate of the Acer Autumn Moon. I learned however that my replacement iris should ship soon. Upon checking back at the site in mid-October with the thoughts of frost not far off, I learned that the line had been canceled. I was extremely disappointed that I had not been notified once again. I called to find out if it was merely a delay and shipping would resume in spring. Again I was sited problems with the grower. They sure seem to have a lot of problems with their growers! I was assured I would be given a credit only to receive a gift voucher for $6.95 in the mail 4 days later. When you have ordered 4 plants, and half of them never arrive or are in poor condition and cannot be replaced I would say it is grounds to be upset. I contacted Wayside and after a little bit of a discussion they finally agreed to refund my money as well as the shipping I had paid on the plant. They told me this was a one-time thing that in the future I would have to accept store credit. I most sincerely informed them it would not be a problem, as I would never order anything from them again. While they have a wonderful variety of plants, most of the plants I have seen are available elsewhere and for a better price! I have ordered replacements for the half of my order that was no longer available and received wonderful specimens from other companies. A 50% delivery is totally unacceptable from a company that claims 100% satisfaction! I shall be telling all of my friends, family and neighbors of my experience

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We have attempted to contact LanaBeth to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us

LanaBeth, we did not mean to imply that you have been uncooperative. On the contrary, we simply are trying to show that we have tried to get in touch with you. We're very sorry that you took offense to the statement, but would still like to resolve the situation. Please, check your "D-Mail" for more information.

Thank you, LanaBeth for being willing to talk with us! We have looked into the matter and have been able to resolve the situation. We look forward to meeting her gardening needs for many years to come!"

Yesterday I opened the box of Gaillardia 'Oranges and Lemons' from Wayside that I ordered last Spring. The first plant I removed from the styrofoam peanuts (which I hate) had one slimy stem covered in, I presume, decaying leaves. This stem was extremely slender. I upended the 4" x 4" container and the poor thing fell out of the pot. The root ball was literally one thread. I checked the remaining 5 plants, none of which looked considerably better, and their root balls were similarly tiny, although some had two or three threads. When I called to complain, they told me they would give me a store credit and I expressed my displeasure. I have no interest in ordering plants from them ever again. My last order was similarly disappointing--it was for three varieties of clematis. Even if these plants had been healthy, they were not adequately rooted for shipping. I think their 100% guarantee is laughable. I want my money back and they refused.

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We have contacted peonymaniac & the issue has been resolved."

I have ordered many things from Wayside over the years, some have been dissapointing, like a $50 spruce that was nothing more than a stick 9" high with one tiny branch, and others have been very good such as their roses. The one time something didn't grow they immediately refunded my money with no hassle.

My most recent order was quite satisfactory. The ferns, honeysuckles and gardenia arrived in nice shape,with good size and took right off growing. The daisies when first blooming did not resemble what I ordered, so I called CS and they told me to let it grow awhile first. They DID turn out to be the correct plants.
Overall this company has been pretty okay. And they do carry some of the unusual/harder to find plants and varities.

I placed an order with Wayside, and overall I was very pleased with the packaging and plant quality. A Tricyrtis I ordered was a bit on the small side, as well as an Iris (Pride of Ireland.) However, a peony I ordered was a very healthy size, and the Camellia, Nuccio's Pearl, was larger than I expected. My only experience with their customer service was that they did cancel a Clematis I ordered 2 months ago, and did not immediately notify me. I should be getting my second shipment from them in the next week or so, and I am eager to see how those plants turn out!

I ordered 12 creeping thyme of which 6 had no sign of life and the other six were barely hanging on.It took 6 days of shipping time in 90 degree weather. from SC. to NC(no wonder they looked dead)When I called them about it they stated they may be still alive and for me to call them in the spring if they did not come out.I paid a premium for these plants and shipping and am very dissapointed in their response.Who wants to go through with the time of planting dead plants.
Michael Lawing

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We have contacted mlawing & the issue has been successfully resolved"

I thought I would give this very glossy, pricey company a try b/c I had a coupon. It was well over a month since I placed the order, so I went online to check with their own online order tracking system. It would not take the order#..THEIR OWN NUMBER. So I called. They told me basically it was on it's way (4 clematis package deal). Two weeks went by...no clematis...so I tried tracking system again...no cigar. So I called again. I asked them why they have a tracking system that doesn't work and frustrates the customer. They blamed customers putting the number where their name should be...duh, I think I didn't do that. otherwise they had no idea. Then I found out that one of the plants was not available and they were trying (in late sept.) to find a new grower. I asked them when they were going to tell me that. They were clueless. They did offer to send the other three plants and promise not to charge me anything if the 4th one is not found. But, overall, for such a pricey company, I was more than underwhelmed, I was wondering how they stay in business.

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Customer contacted us again on 9/29 and this issue was resolved. "

Dear Dave's Garden.

As ones who disapprove quite strongly of violence and/or sexuality on the stage (or anywhere else for that matter), I and my sister remain quite fervently grateful for the convivial and tres sympathique dealings we have consistently had with the cheerful, helpful, remarkably well set-up,and surprisingly well-informed staff of "Wayside Gardens." Living in North Carolina, we find it both easy and refreshing to jump in our "auto" and take a trip to Wayside. A trip to Wayside both soothes and excites!----albeit neither is done to such an extent as to leave one either dozing or rattled. Wayside strikes the "perfect balance".

This is not the case with many other "nurseries". In quite distasteful contrast, the dowdy and physically-unappealling young staff of "White Flower Farms",equipped with their unrequested "salty yankee humor" seems able to do nothing that does not offend. So, we do not go there anymore. Our niece, as a sensitive nursing mother, left midway through her "tour" of the nursery, and her newborn child cried throughout the entire visit---- which I should think more than proves my point. And their "Amos Pettigrew" fellow sounds dreadful. We were, at least, spared the experience of meeting him during our visit to WF "farms". I have no doubt it would have upset us.

Wayside delights, though. My sister, who is a great reader and quite active in our own parish altar guild, ordered a very nice bush from them, which was mailed to us here at our home and which, since we had it planted, is doing quite nicely. It has been planted under the bird-feeder so that we might see it each morning when Our Friends the birds come for their breakfast.

I do, however, have one SERIOUS complaint against Wayside Nursery. It is placed too far away. We do not, as a general rule, travel often in South Carolina. We prefer to visit friends in Charlottesville, which, as anyone knows, is in the OTHER DIRECTION. We end up, after riding in a "car" for three hours, closer to White Flower Farms than we are to Wayside. As you'll understand, this isn't pleasant for us to consider, particularly since it might give an incorrect impression of our intentions in travelling.

My only other complaint is that, while the Wayside catalogue is chock-a-block with lovely photographs, the print is often diffcult to read, and I often cannot find where the catalogue has gone in the house. I have, at times, spent upwards of fifteen or twenty minutes searching for the catalogue, which is an irritating task.

Sincerely,

The Rev. David Terry
Durham, NC
http://www.davidterryart.com

Add me to the list of unhappy campers with this company. I ordered two types of thyme groundcover from them. It took them 7 days to reach me at which point they were very brown. When I called them I was told to plant them anyway and if they don't come up in spring they will replace them. I really don't want to plant these dead looking things and then have to do it all over again. I wanted to plant in fall, not spring. I have cancelled other orders I had with them.

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We have contacted bmascari, and this problem has been resolved."

I have ordered from them before and I am not impressed. The plants came packaged pretty well, but the plants themselves were mediocre at best. They are expensive, too.

Customer service is good and were great about crediting things back.

The only plant I got from them that did wonderfully was the honeysuckle. The roses were OK, the clethra is still struggling, the buddleia is so so. My local Wal-Mart has a so so variety, but the plants they have are wonderful.

The problem is that their site and catalog are wonderful. So many pretties, so many varieties. Their marketing dept does wonders!

Even though I still get the catalog, I use it now as a guide for what I want and get it either locally or keeps my wish list plump.

Ordered grasses. Took 10 days to ship to me. 9 plants were in a 3 1/2' long beat up box. (Granted the leaves were long but not that long) The plants were banging around in the box. Have planted them. Will let you know how they do. Not impressed with shipping care.

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We have contacted wintrwoman, and this problem has been resolved."

Great experience with this Company. I completely over ordered in the spring -they were so kind about canceling some requested orders. Further, I ordered 8 hydrangeas - one died and they were out of stock but immediately refunded the price - no hassle. I'm also extremely impressed with the quality of the roses I ordered - they look beautiful. I was extremely pleased with my experience and have already ordered more plants for fall delivery.

I have bought plants from this company and find them to be a first class company to deal with.
I did have some plants that did not make it but they promply repaced them,no questions asked.
They sell hard to find plants and there customer service and packing is first class.

I am fully satisfied and impressed with this company. This year was the first time I've ordered plants via mail. I ordered roses, trees, and clematis from Wayside. Their shipping prep for the plants is exceptional. When it was 90 degrees outside, my plants arrived moist and sprouting. I will order from Wayside Garden again!

Mixed feelings on this company. Ordered last year for the first time. Of course it was sale, clearance blowout items. They arrived rather healthy looking but some bulbs did not come up and a bi color butterfly bush dried up and died. I did get a credit on the non sprouting bulbs and re ordered. Items very small for the money but so far so good, the remaining items are all living.

I have ordered from Wayside for years because I could get cultivars I couldn't find anywhere else. The quality has generally been mediocre. Generally one or more plants are rotted when received. They are very good about replacing, but the plants which survive can't compare to other growers I deal with. The Echinaceas recieved this spring are recovering but were tiny plants compared with those received from Crownsville Nurseries. Also, they were supposed to be in 3" pots and were shipped in 2 !/2 inch pots. Their prices are very high but someone has to pay for that beautiful catalog 3 or 4 times a year. I will attempt to find the plants I want elsewhere.

I've ordered from this company a few times in the past five years and have decided not to order again. The packing is fine and they do have some things I can't find else where. I have had a couple good experiences.
I'm never ordering again because I usually order during their 2 for 1 sale and the 'free' plant is of lesser quality. The 'free' plant has shown poor performance and in many cases has died. This just isn't worth saving a couple of bucks. A replacement plant still sets your garden back, especially if you are putting in a hedge or line of trees or a formal rose garden. It takes years for the lesser quality plant to catch up.
If Wayside would say in advance the free plant is so much smaller perhaps I'd feel differently about this but I feel like they are trying to get away with something. I'll never be tempted by their sale prices again.

I've ordered several plants from this company over the years. Most recently I ordered two roses, a clematis and a honeysuckle. All were unavailable through other companies. Their prices can be a bit high but still reasonable for plants that are not always available elsewhere. Once their sales kick in, their prices are quite reasonable, even low. My most recent order arrived Friday, about 4 days after placing the order. All plants were in good shape, the roses had growth on them, as did the clematis. The honeysuckle was properly potted as described and in good shape.

I have had a couple plants fail to grow in the past and each were replaced the following season by the company without problem. I didn't even have to call them to ask for my replacements when the season arrived. Will order again.

I have placed three orders with Wayside Gardens (two have been received already). I have been pleased with what I have gotten so far. I just got my second order today and had one bareroot daylily, six assorted potted plants, and one rose. The box was a bit beat up, but as for the plants, they seemed fine. The potted plants weren't huge, but all were alive and ready to plant. The daylily was bareroot, but already had growth sprouting out the top. The rose is huge!!! As for my first order, I received two mini ginkos which have been growing happily since I planted them.

Tonight I placed my third order for a bunch of different plants. I was a little nervous after reading the feedback on this site, but I have had two reasonably good experiences with this company, and I hope my third is just as good. Also they do respond to their emails in a timely manner. I accidently ordered a plant for the wrong zone, and they immediately changed my order when I asked them to. As for the my prior orders, the plants have all come labeled and look right to me. I will make sure the colors are correct when they grow, but it seems like I have gotten just what I wanted each time.

As for cost, they are no worse than other nurseries around here. Plus I don't have to drive all over the place looking for what I want. Most types/colors I cannot find around my area and at least it is delivered right to my front door. I just love that!!!

Wayside Gardens was recommended to me on the Garden Talk forum over at BHG.com. My expereince with them has been wonderful

I ordered a Sweet Autumn Clematis, a Fillamentosa Yucca and their "Easy Grow" Lily Collection which included 3 "Casa Blanca", 1 "Caravan", 1 "Formosa", 1 "Silk Road" & 1 "Scheherazade". The Clematis, Yucca & Formosa Lily all arrived in 2 1/2 inch pots with VERY GOOD root structures, all started to show new growth almost immediately and are continuing to grow well a couple of months later. The rest of the Lily's were sent as bulbs with roots attached, all are growing and looking very strong and healthy, I am looking forward to a good show!

The order was placed online via their website which kept me informed as to the shipping date (the correct time for my zone) and my credit card was not charged until it was packaged and shipped. The order arrived five days later in good strong packaging, the plants were moist and didn't look any worse for their time in the mail

I did have cause to email them regarding questions I had with planting times. They responded quickly and reassured me that I could plant my order as soon as it arrived even though my last frost date was not for another month. Their customer service was great to deal with and I will definitely be ordering from them again

My mother introduced me to the world of mail-order gardening several years ago and Wayside Gardens has become one of our staple companies. I will definitely agree that not every plant that arrives on our respective doorsteps is large, healthy (or even alive), but I cannot say that this is substantially different from any other non-local company we have dealt with. There are some things that I simply have not been able to find anywhere else and I have always happily gone to check out Wayside's selection.

Through all of my experiences, I must say that I am most impressed with their Customer Service. If any plant arrives damaged or dead, or I kill it after it arrives, it is always cheerfully and promptly replaced. Even this year, when I have already had to call them 3 times for replacements (new house, learning how to cope with a hoarde of HUGE maple trees), they never question my lack of gardening skill, though I know that I certainly would :) I will definitely continue to deal with Wayside in the future.

I placed several orders for live plants from this co. and had to get credit or replacement for 4 items. Not real satisfied with the quality of the plants.

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We have contacted kayaker, and this problem has been resolved."

I purchased some brugsmansias in the past and they were nothing but TC plugs with minimal roots. The company did not refund or replace. They did not ever revive even with major TLC.
I will not order again.

Wayside is a lousy excuse for a nursery. My mother paid twenty dollars for an echinacea that came dead in a 2.5 inch pot. When I saw it sitting on the counter, I laughed. Even if it had made it through shipping, it was a pitiful excuse for a perennial as it only had two quite small leaves. I accept that there will be shipping snafus, but this plant should never have left the nursery. We will never order from Wayside again, although we have had good orders from Park Seeds.

I have been dealing with Wayside Gardens and Park's Seeds for more than ten years. Both have supplied me with excellent products. If I can't get something I ordered to grow, they cheerfully replace it.

I ordered twice from this company and both times the items arrived on time and in good to excellent shape. The bare root roses were fine although the second order I put in where for sale order roses and when the order came the roses were much smaller than the first order, BUT they were healthy, just smaller. The rest of my plants are all doing fine. I would order again from them as they do have quite a variety of plants.

My magnolia soulangiana arrived quickly and in very good condition. They charge a lot for plants, but can be a time- and energy-saver if you know exactly what you want and can't get it locally.

I ordered quite a few plants that I am unable to find locally. The bare root plants arrived in beautiful condition and are growing well. The potted items were not so good. The stems were thin and weak. Many were snapped off due to the packaging:

The Bare root roses were on the bottom of my box with all of the other bare root items packed (individually) wrapped in damp straw and then in cling wrap. On top of this was scattered around the potted plants. The lot of this was all covered with packing peanuts (not the biodegradable kind either). Of my potted items, six were supposed to be "free gifts." Only three of these were viable. When I called CSR, they were polite and quickly offered to replace the damaged plants.

In the end, I can't say that I wouldn't order from this seller again, but they have a lot of room for improvement. Had CS been rude or unhelpful in any way this would have easily been a negative.

I have dealt with this Company for 4 years. They have always been friendly and have replaced everything I asked for. Once I lost an invoice but I knew what was on it. They were not able to find it. An hour later Annette, the saleslady that I had spoken to earlier, called and said she had located it. Another time I had called about the "Gold Heart' Dicentra. It never turned gold. To make a long story short they replaced it after a year and a half. This is long past the guarantee. A+++ Linda

It's all about customer service, and this year Wayside impressed me greatly. Last year I ordered two bare-root roses from them. Neither survived an overly-wet spring. At the end of the season, Wayside sent a "how are your flowers doing" follow-up e-mail. Nice touch. On a lark, I responded and said they hadn't made it. Several days later, to my astonishment, I got a nice e-mail from one of their CSRs saying the plants were guaranteed and replacements would be sent next growing seaon.

True to their word, two brand-new bare roots showed up on my porch early this spring. Both are doing beautifully. Wayside stood behind their products, and are to be congratulated for it! Thanks, Wayside, for restoring my faith in mail-order gardening!!

I ordered 2 small paw paw trees 2 Decembers ago. They were dormant, in small--3 inch pots x 9" H. In spring, only 1 came to life. I gave it all summer & nothing. I called them in Nov. (they say 1 yr replacement) & they said they were too busy with the new catalog & maybe call back in Feb. I emailed them last Dec & they said too much time went by. Well, that was partly my fault, but I see paw paws for MUCH cheaper than what I paid....almost $30.00!!!!! They are much too pricey.

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We have contacted patty_in_wisc and the issue has been resolved."

I first started ordering thru the sister company, Park Seeds, which I have had excellent service over many years. I got their catalog, I believe, because of this affiliation.

I only order the more exotic plants thru them, because their run-of-the-mill plants are not usually competitive with other websites. Even when compared to the same plants sold by Park Seeds, you will often find their costs higher.

However, when it comes to customer service, both companies excel. My orders have always been received in a reasonable timeframe, and in satisfactory condition. Their seed packaging is without peer. Refunds and replacements are never a problem.

Numerous orders over several years. They are easy to work with, consistent and packaged well. You do NOT have to call and wait on hold if you have issues. Emails are answered and orders corrected. WSG is my first stop for unusual, unique or hard to find plants. In 2004 I sent an email concerning a couple of tubers which had not sprouted. I had a very quick response that replacements would be shipped. Before they were sent I noticed they had indeed started to sprout and called to cancel but they keep them with compliments. While talking with the rep I mentioned a couple of hydrangeas that did not make it through the winter. I wasn't asking for replacements but she had them on order. I received them this spring.

I purchased a large order thru them. They sent me non viable roots. Since my order last summer, I still havent recieved everything. I feel like there is breakdowns of communication, as I recieved a card in the mail with a 5 dollar apology, and have no idea why...and what plant or order they are referring to. This is going to be the last time I order with them.

I've had a positive experience with Wayside in almost every instance. I love their rose sales and usually get too many roses from them because of the great prices. The only caveat I would add is that you need to keep impeccable records of your purchases; the dates, order numbers and names of what you ordered. That way if you get a mis-labeled rose (or item) or one that doesn't make it, you can get a replacement as long as you report it within a year from your purchase date. They have a great customer service policy and are very quick to refund, credit or replace when there is a mistake or bad plant. I've gotten a lot of great roses from them...I think they are much better than they were years ago.

I wish I had found this website before I wasted two months of my life with Wayside. We are landscaping a brand new home and I ordered 32 Gaillardia 'Fanfare' back in March, to line my driveway. I wanted to get an order in and reserve my plants before they were sold out, as the Fanfare seem to be very popular. I chose Wayside for their nice website and great descriptions. I'd ordered seed from Park in the past and had no problems, so it seemed a safe bet. Since I was ordering a large quantity of the plant, I got a good price. I placed my order and waited expectantly for my new plants to arrive.

I had head nothing by mid-April and I called to check on my order. The customer service rep told me they were coming from the supplier and assured me I'd have my plants by the end of April. So, I waited. When May 1 rolled around, I checked my order status online. I had been billed for the two year extended warranty so I figured the plants were coming soon. I called customer service a few days later and was told the estimated ship date was now May 5th. May 5th came and went, and the only thing that arrived were my three bonus creeping Thyme plants. They were DOA, dried to a crisp. I called customer service again, and told them the Thyme arrived deceased and asked about my Gaillardia. They said they would ship me replacements for the thyme, and the Gaillardia would be shipped beginning of the week of May 9th. Each time I called the only reason given for the delay was that the plants were coming from the supplier. Today is May 9 and I checked the online order status page to see if they shipped today- but now the expected ship date was moved back to May 15th, and I was wondering how many more times that the promised date would pass and no plants would be shipped, and the ship date would be pushed back. In addition, after the condition in which the Thyme arrived, I was starting to worry what shape the $150 worth of Gaillardia would be in upon arrival. I did not have time to mess around all summer trying to get decent plants out of Wayside. I decided to cut my losses, and I called and cancelled the order and requested that the charge for the extended warranty be removed from my credit card. The whole reason that I ordered way back in March was to ensure that I got my rather large quantity of Gaillardia reserved and on order early, before the supplies were depleted. I need to plant them and get them established now, not in two weeks or two months. Now, I have a huge empty bed in the front of my house where these showpiece plants were supposed to be and I am stuck trying to find another, hopefully more reliable supplier, or drive place to place and see if anyone locally still has any. If Wayside would have told me back in March that they could not fulfill my order in a timely manner, I would have had plenty of time to get the plants elsewhere. Now, a lot of the online places are sold out. I am so frustrated. It is hard enough trying to get grass to grow on our barren yard and fighting with rabbits eating my perennials and shubs, without fighting with a supplier, a supplier with whom I was spending almost $200! I will not be buying from Wayside again.

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We have contacted katiec, and this problem has been resolved."