Comments regarding Wayside Gardens
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Rating | Author | Content |
Positive | shuggins (8 reviews) | On Nov 11, 2005, shuggins Houston, TX (Zone 9b) wrote: I have made a couple of purchases with Wayside. Though the plants are sometimes a little small, they appear to be healthy enough. The shipping has always been on time and sometimes I even get it early. I like to shop around, so for everyday things their prices are sometimes high, but often they have things that I can't find anywhere else. |
Negative | ghostgardener (1 review) | On Nov 10, 2005, ghostgardener Wakulla Springs, FL wrote: I recently received 5 Hosta from a relative as a birthday gift from Wayside Gardens. I was horrified to see that upon opening the box, apparently all 5 varities of the Hosta have the X virus. This is very alarming,as this virus is wide spreading and there is no known cure. I am going to have the local extension verify my belief and they will have to destroy the plants to prevent spreading the disease. I am having the results sent to my relative as well so that they can contact Wayside Gardens as well about the infection. I have done some research on this virus and it will spread to other plants in the garden and it cannot be seperated out of a particular hosta varity,even through mericloning. Apparently this is becoming quite an epidemic. Please use caution when buying Hostas and ask if your plant source checks for the X virus.I hope that this is an isolated occurance, but with 5 different varities, I am concerned.Happy gardening everyone On Nov 10, 2005, Wayside Gardens responded with: " On Jan 17, 2006 2:55 PM, Wayside Gardens added: We have attempted to contact ghostgardener to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us." |
Neutral | jroemer (4 reviews) | On Oct 30, 2005, jroemer Gwynn Oak, MD wrote: Giving a Neutral rating is probably to kind, but I have to wait until the Spring to find out. This summer was the first time I've ever purchased plants on the internet. I chose Wayside because I knew the name. I ordered close to $800 worth of plants from them. Most of the plants were small with weak root structure. Of five Clematis I ordered done have made an appearance above the ground. All the Clematis I've ordered from Big Dipper and Bushwood (all bare roots) have made a showing and continue to grow. They are all in the same garden and I've dug deep holes and used top quality soil. Half the plants Wayside sent have not emerged. I've called Wayside and they tell me to wait for the Spring. I'm glad I purchased the 2 year guarentee. I'll have to do the digging and planting again, but I will have the plants. I can tell that some of the plants I purchased from other vendors may not come up but the lower price the charge mades it easier to replace them. Plus the other venders send healthy, larger plants which have already made an appearance. Wayside will have to do better to keep getting my business. |
Positive | DianaT (12 reviews) | On Oct 29, 2005, DianaT Mullins, SC (Zone 8a) wrote: In 2004 I ordered echinacea Razzmatazz for fall shipping from Wayside Gardens since they had gone on sale from $19.95 each to $9.95 each and that made them affordable for me. I placed orders on two separate occasions, one for three Razzmatazz, and one for two more. The orders were received and planted, and of the five plants two survived. I notified the company well within the year's time limit stated in the guarantee, asking for replacement rather than refund even if I had to wait for the replacements. Wayside, who had up to this point had always had the best replacement policy I know of and who had always been so easy and nice to deal with in earlier transactions, replied to my email and said that Razzmatazz was sold out until fall but if I would resubmit my request when it was back in stock, they would be happy to replace them. Having never had anything but positive experiences with this company, I believed them and resubmitted my request for replacements a few months later when the echinacea again appeared as available. I got a reply from customer service that my replacement plants would be shipped in the fall. On November 4th, 2005, DianaT changed the rating from negative to neutral and added the following: I am editing my feedback to add that I have again been in contact with Wayside Gardens and we are working on resolving the problem. I have to say that if they follow through re their emails, I will once again be a happy Wayside customer and will change my rating to reflect that. On November 8th, 2005, DianaT changed the rating from neutral to positive and added the following: My replacement plants arrived today and I must say that even though it is late in the season, I just cannot see these huge healthy plants not surviving and going on to be nice blooming plants in the spring. Not only has Wayside made good on their promise to me, they went the extra mile. That's more in keeping with the Wayside I was familiar with! And as promised, I am changing my rating of this company to reflect my satisfation with the outcome. On Oct 29, 2005, Wayside Gardens responded with: " On Feb 7, 2006 10:09 AM, Wayside Gardens added: We're glad that we were able to resolve this matter to DianaT's satisfaction! We realize that sometimes there are miscommunications and errors on our behalf. We try our best to avoid them, but when errors do happen we greatly appreciate a customer like DianaT who is willing to give us a chance to make it right. We look forward to meeting her gardening needs for many years to come!" |
Negative | LanaBeth (6 reviews) | On Oct 27, 2005, LanaBeth Greensboro, MD wrote: I placed and order 3/14/05 for four plants. 1 Acer Autumn Moon, 1 Siberian Iris "Steve" and 2 Siberian Iris "Butter and Sugar". After repeatedly following up on status of the order online, I discovered that my tree would unfortunately be delayed. I called and asked if they would please ship me the iris so I could get them in for spring planting before the weather got to warm. All 3 of my iris were finally shipped on 5/18/05. At this point, I had absolutely no problems what so ever. Things happen and I certainly understand that. However when the iris arrived they were all covered in black slimy mold and grey fungus. I called immediately and notified customer services. They said to brush the mold off and plant them anyway that sometimes that happened when plants were packaged and shipped. I dutifully sat down and carefully cleaned my plants and planted them. I watered them regularly and watched to see if new growth would spring up. To my relief I began to see stirrings. Unfortunately, it was only on 2 of the Iris. I informed customer service immediately and was told a new iris would be sent in autumn. Starting in late August I began to check the website for status on both the tree and the iris only to discover that the tree was no longer available. Yet, it was still advertised in the catalogs I continued to receive and online. I was upset and called to find out if it might be available in spring. Sadly it would not as they had problems with the grower. I still did not have any problems really other than some minor irritation at not being notified via phone, email, or US postal mail regarding the fate of the Acer Autumn Moon. I learned however that my replacement iris should ship soon. Upon checking back at the site in mid-October with the thoughts of frost not far off, I learned that the line had been canceled. I was extremely disappointed that I had not been notified once again. I called to find out if it was merely a delay and shipping would resume in spring. Again I was sited problems with the grower. They sure seem to have a lot of problems with their growers! I was assured I would be given a credit only to receive a gift voucher for $6.95 in the mail 4 days later. When you have ordered 4 plants, and half of them never arrive or are in poor condition and cannot be replaced I would say it is grounds to be upset. I contacted Wayside and after a little bit of a discussion they finally agreed to refund my money as well as the shipping I had paid on the plant. They told me this was a one-time thing that in the future I would have to accept store credit. I most sincerely informed them it would not be a problem, as I would never order anything from them again. While they have a wonderful variety of plants, most of the plants I have seen are available elsewhere and for a better price! I have ordered replacements for the half of my order that was no longer available and received wonderful specimens from other companies. A 50% delivery is totally unacceptable from a company that claims 100% satisfaction! I shall be telling all of my friends, family and neighbors of my experience On January 18th, 2006, LanaBeth added the following: So far I have not received any contact from Wayside as they have stated they attempted to do. Since placing the order on 3/14/05 the only contact I have had with them is when I have called them. Never once did I receive an email, or letter letting me know the unfortunate status of my order. The tree suddenly became unavailable despite the fact they were and are still advertising it and I never received notification. I only found out because I checked my order status online and followed up with a phone call to see if it might be available at a later date. When it began to cool and I checked on the replacement for my dead, moldy iris I found it too was canceled and called them again. I very strongly resent that they would make a post stating them have attempted to contact me when in fact they have not aside from to send me new catalogs. I most certainly did communicate with them several times in response to there lack of communication. To imply that I did not communicate or was uncooperative is incredibly insulting. The last contact I had with them was when I received my gift voucher and I called to tell them it was unacceptable. They did agree to a refund at that time, but I have yet to see it. I would most certainly welcome communication from them to resolve this. On November 1st, 2006, LanaBeth added the following: I would also like to add that the Acer Autumn Moon, which the recomended for FULL SUN does not tolerate full sun at all. After waiting MONTHS for a tree that they never had (dispite offering it on special a few times AFTER I ordered) I ended up ordering the same species of tree from another company. The tree was beautiful, but it just can not tolerate full sun, the leaves were seriously sun burned. I have had to move it to a new location where it is shaded most of the day. After speaking with a horticulturist who specializes in Japanese Maples, I learned that the tree can only tolerate morning or late afternoon sun. This is a far cry from the full sun reccomendation Wayside gave. I will not even use Wayside for ideas for my garden now because I do not know that I can trust the planting recommendations. On Oct 27, 2005, Wayside Gardens responded with: " On Jan 17, 2006 2:54 PM, Wayside Gardens added: We have attempted to contact LanaBeth to resolve this issue. Our goal is to reach 100% customer satisfaction, and we can only do this by your willingness to communicate with us On Jan 18, 2006 2:16 PM, Wayside Gardens added: LanaBeth, we did not mean to imply that you have been uncooperative. On the contrary, we simply are trying to show that we have tried to get in touch with you. We're very sorry that you took offense to the statement, but would still like to resolve the situation. Please, check your "D-Mail" for more information. On Feb 7, 2006 9:58 AM, Wayside Gardens added: Thank you, LanaBeth for being willing to talk with us! We have looked into the matter and have been able to resolve the situation. We look forward to meeting her gardening needs for many years to come!" |
Negative | peonymaniac (3 reviews) | On Oct 19, 2005, peonymaniac Berkeley, CA wrote: Yesterday I opened the box of Gaillardia 'Oranges and Lemons' from Wayside that I ordered last Spring. The first plant I removed from the styrofoam peanuts (which I hate) had one slimy stem covered in, I presume, decaying leaves. This stem was extremely slender. I upended the 4" x 4" container and the poor thing fell out of the pot. The root ball was literally one thread. I checked the remaining 5 plants, none of which looked considerably better, and their root balls were similarly tiny, although some had two or three threads. When I called to complain, they told me they would give me a store credit and I expressed my displeasure. I have no interest in ordering plants from them ever again. My last order was similarly disappointing--it was for three varieties of clematis. Even if these plants had been healthy, they were not adequately rooted for shipping. I think their 100% guarantee is laughable. I want my money back and they refused. On Oct 19, 2005, Wayside Gardens responded with: " On Oct 27, 2005 2:31 PM, Wayside Gardens added: We have contacted peonymaniac & the issue has been resolved." |
Positive | FrenchCuffs (3 reviews) | On Oct 10, 2005, FrenchCuffs Orting, WA wrote: I have ordered many things from Wayside over the years, some have been dissapointing, like a $50 spruce that was nothing more than a stick 9" high with one tiny branch, and others have been very good such as their roses. The one time something didn't grow they immediately refunded my money with no hassle. |
Positive | mbachelor (9 reviews) | On Oct 7, 2005, mbachelor Portland, OR wrote: I placed an order with Wayside, and overall I was very pleased with the packaging and plant quality. A Tricyrtis I ordered was a bit on the small side, as well as an Iris (Pride of Ireland.) However, a peony I ordered was a very healthy size, and the Camellia, Nuccio's Pearl, was larger than I expected. My only experience with their customer service was that they did cancel a Clematis I ordered 2 months ago, and did not immediately notify me. I should be getting my second shipment from them in the next week or so, and I am eager to see how those plants turn out! |
Negative | mlawing (1 review) | On Oct 6, 2005, mlawing Belmont, NC wrote: I ordered 12 creeping thyme of which 6 had no sign of life and the other six were barely hanging on.It took 6 days of shipping time in 90 degree weather. from SC. to NC(no wonder they looked dead)When I called them about it they stated they may be still alive and for me to call them in the spring if they did not come out.I paid a premium for these plants and shipping and am very dissapointed in their response.Who wants to go through with the time of planting dead plants. On Oct 6, 2005, Wayside Gardens responded with: " On Jan 16, 2006 3:45 PM, Wayside Gardens added: We have contacted mlawing & the issue has been successfully resolved" |
Negative | puppyscruff (2 reviews) | On Sep 24, 2005, puppyscruff Sanford, NC wrote: I thought I would give this very glossy, pricey company a try b/c I had a coupon. It was well over a month since I placed the order, so I went online to check with their own online order tracking system. It would not take the order#..THEIR OWN NUMBER. So I called. They told me basically it was on it's way (4 clematis package deal). Two weeks went by...no clematis...so I tried tracking system again...no cigar. So I called again. I asked them why they have a tracking system that doesn't work and frustrates the customer. They blamed customers putting the number where their name should be...duh, I think I didn't do that. otherwise they had no idea. Then I found out that one of the plants was not available and they were trying (in late sept.) to find a new grower. I asked them when they were going to tell me that. They were clueless. They did offer to send the other three plants and promise not to charge me anything if the 4th one is not found. But, overall, for such a pricey company, I was more than underwhelmed, I was wondering how they stay in business. On Sep 24, 2005, Wayside Gardens responded with: " On Oct 6, 2005 9:42 AM, Wayside Gardens added: Customer contacted us again on 9/29 and this issue was resolved. " |
Positive | dterrydraw (1 review) | On Sep 24, 2005, dterrydraw Durham, NC wrote: Dear Dave's Garden. |
Negative | bmascari (1 review) | On Sep 13, 2005, bmascari Hudson, MA wrote: Add me to the list of unhappy campers with this company. I ordered two types of thyme groundcover from them. It took them 7 days to reach me at which point they were very brown. When I called them I was told to plant them anyway and if they don't come up in spring they will replace them. I really don't want to plant these dead looking things and then have to do it all over again. I wanted to plant in fall, not spring. I have cancelled other orders I had with them. On Sep 13, 2005, Wayside Gardens responded with: " On Sep 14, 2005 9:12 AM, Wayside Gardens added: We have contacted bmascari, and this problem has been resolved." |
Negative | AnaM149 (2 reviews) | On Sep 8, 2005, AnaM149 Casselberry, FL (Zone 9b) wrote: I have ordered from them before and I am not impressed. The plants came packaged pretty well, but the plants themselves were mediocre at best. They are expensive, too. |
Neutral | wintrwoman (1 review) | On Aug 9, 2005, wintrwoman Wilmington, NC wrote: Ordered grasses. Took 10 days to ship to me. 9 plants were in a 3 1/2' long beat up box. (Granted the leaves were long but not that long) The plants were banging around in the box. Have planted them. Will let you know how they do. Not impressed with shipping care. On Aug 9, 2005, Wayside Gardens responded with: " On Sep 19, 2005 9:58 AM, Wayside Gardens added: We have contacted wintrwoman, and this problem has been resolved." |
Positive | margcail (2 reviews) | On Jun 30, 2005, margcail New Boston, NH (Zone 5a) wrote: Great experience with this Company. I completely over ordered in the spring -they were so kind about canceling some requested orders. Further, I ordered 8 hydrangeas - one died and they were out of stock but immediately refunded the price - no hassle. I'm also extremely impressed with the quality of the roses I ordered - they look beautiful. I was extremely pleased with my experience and have already ordered more plants for fall delivery. |
Positive | Remus (1 review) | On Jun 28, 2005, Remus Lebanon, CT (Zone 5a) wrote: I have bought plants from this company and find them to be a first class company to deal with. |
Positive | springj (1 review) | On Jun 28, 2005, springj Martinsburg, WV (Zone 6a) wrote: I am fully satisfied and impressed with this company. This year was the first time I've ordered plants via mail. I ordered roses, trees, and clematis from Wayside. Their shipping prep for the plants is exceptional. When it was 90 degrees outside, my plants arrived moist and sprouting. I will order from Wayside Garden again! |
Neutral | Dolluvr9389 (1 review) | On Jun 27, 2005, Dolluvr9389 Hope Mills, NC wrote: Mixed feelings on this company. Ordered last year for the first time. Of course it was sale, clearance blowout items. They arrived rather healthy looking but some bulbs did not come up and a bi color butterfly bush dried up and died. I did get a credit on the non sprouting bulbs and re ordered. Items very small for the money but so far so good, the remaining items are all living. |
Negative | mgocny (2 reviews) | On Jun 12, 2005, mgocny New Windsor, NY wrote: I have ordered from Wayside for years because I could get cultivars I couldn't find anywhere else. The quality has generally been mediocre. Generally one or more plants are rotted when received. They are very good about replacing, but the plants which survive can't compare to other growers I deal with. The Echinaceas recieved this spring are recovering but were tiny plants compared with those received from Crownsville Nurseries. Also, they were supposed to be in 3" pots and were shipped in 2 !/2 inch pots. Their prices are very high but someone has to pay for that beautiful catalog 3 or 4 times a year. I will attempt to find the plants I want elsewhere. |
Negative | TerryMI (11 reviews) | On Jun 12, 2005, TerryMI Saint Clair Shores, MI (Zone 5b) wrote: I've ordered from this company a few times in the past five years and have decided not to order again. The packing is fine and they do have some things I can't find else where. I have had a couple good experiences. |
Positive | flynno (1 review) | On Jun 12, 2005, flynno Keota, IA wrote: I've ordered several plants from this company over the years. Most recently I ordered two roses, a clematis and a honeysuckle. All were unavailable through other companies. Their prices can be a bit high but still reasonable for plants that are not always available elsewhere. Once their sales kick in, their prices are quite reasonable, even low. My most recent order arrived Friday, about 4 days after placing the order. All plants were in good shape, the roses had growth on them, as did the clematis. The honeysuckle was properly potted as described and in good shape. |
Positive | mu4120 (2 reviews) | On Jun 10, 2005, mu4120 Ashland, OH wrote: I have placed three orders with Wayside Gardens (two have been received already). I have been pleased with what I have gotten so far. I just got my second order today and had one bareroot daylily, six assorted potted plants, and one rose. The box was a bit beat up, but as for the plants, they seemed fine. The potted plants weren't huge, but all were alive and ready to plant. The daylily was bareroot, but already had growth sprouting out the top. The rose is huge!!! As for my first order, I received two mini ginkos which have been growing happily since I planted them. |
Positive | ScbNymph (7 reviews) | On Jun 9, 2005, ScbNymph Clifton Park, NY (Zone 5a) wrote: Wayside Gardens was recommended to me on the Garden Talk forum over at BHG.com. My expereince with them has been wonderful |
Negative | calypsa (19 reviews) | On Jun 5, 2005, calypsa Plymouth, MI (Zone 5b) wrote: My mother introduced me to the world of mail-order gardening several years ago and Wayside Gardens has become one of our staple companies. I will definitely agree that not every plant that arrives on our respective doorsteps is large, healthy (or even alive), but I cannot say that this is substantially different from any other non-local company we have dealt with. There are some things that I simply have not been able to find anywhere else and I have always happily gone to check out Wayside's selection. On July 20th, 2006, calypsa changed the rating from positive to neutral and added the following: Dealing with Wayside this past year has been frustrating and disappointing. I placed a mid-size order in the spring, and only a very small percentage of the plants survived. In this first order, I purchased a Hosta 'Little Sunspot'. When I received the pot, it contained nothing but dirt. I called to tell them what had happened and to request a replacement. Wayside kindly obliged, but the replacement hosta was not much better. Admittedly, this time there were roots in the pot, but the whole root mass was not larger than a nickle. Not surprisingly, nothing has grown. I called Wayside to tell tham about this plant not surviving, as well as a clematis from the original order, and they gave me a company credit. I used that credit to take advantage of a "Buy 2, Get 3 Free!" deal, and purchased 2 daylilies. Five bareroot plants arrived with over 90% of the roots mushy, moldy and covered in fungus (and this was not the "benign surface mold" that I was told about when I complained, this was true mold and fungus perveying a rotted root system). 4 of the 5 daylilies have died and the last one is hanging on by a thread. Once again I had to contact Wayside to tell them that they shipped me poor plants. And once again, I have a company credit... Which I do not want, but as it is company policy, I have no recourse. I am tired of using a credit to repeatedly receive crummy merchandise. Despite my positive dealings with Wayside in the past, what I have received recently is not the calibur plants that I have come to expect from this company. I must sadly admit that I will not be placing any future orders with Wayside. On November 21st, 2006, calypsa changed the rating from neutral to negative and added the following: Back in early August I was provided with the name of a supervisor to contact regarding my experiences. Thus far, even after repeated e-mails, this woman has never responded. I even double-checked and triple-checked the name and contact information to make sure that I was addressing everything properly. All to no avail... It was this final experience that has taught me that Wayside truly does not care about their longtime customers. Thanks to this miserable chain of events, Wayside has not lost itself just one customer. I cannot think of any family member or good friend of mine who will go back to them. |
Negative | kayaker (4 reviews) | On Jun 4, 2005, kayaker Milton, VT (Zone 4a) wrote: I placed several orders for live plants from this co. and had to get credit or replacement for 4 items. Not real satisfied with the quality of the plants. On Jun 4, 2005, Wayside Gardens responded with: " On Sep 14, 2005 9:34 AM, Wayside Gardens added: We have contacted kayaker, and this problem has been resolved." |
Negative | Flowerchild59 (11 reviews) | On Jun 3, 2005, Flowerchild59 Carbondale, IL wrote: I purchased some brugsmansias in the past and they were nothing but TC plugs with minimal roots. The company did not refund or replace. They did not ever revive even with major TLC. |
Negative | triviologist (10 reviews) | On May 22, 2005, triviologist Buffalo, NY wrote: Wayside is a lousy excuse for a nursery. My mother paid twenty dollars for an echinacea that came dead in a 2.5 inch pot. When I saw it sitting on the counter, I laughed. Even if it had made it through shipping, it was a pitiful excuse for a perennial as it only had two quite small leaves. I accept that there will be shipping snafus, but this plant should never have left the nursery. We will never order from Wayside again, although we have had good orders from Park Seeds. |
Positive | jwms (2 reviews) | On May 21, 2005, jwms Clayton, NC wrote: I have been dealing with Wayside Gardens and Park's Seeds for more than ten years. Both have supplied me with excellent products. If I can't get something I ordered to grow, they cheerfully replace it. |
Positive | dakotaroser (6 reviews) | On May 21, 2005, dakotaroser Kingston, NH wrote: I ordered twice from this company and both times the items arrived on time and in good to excellent shape. The bare root roses were fine although the second order I put in where for sale order roses and when the order came the roses were much smaller than the first order, BUT they were healthy, just smaller. The rest of my plants are all doing fine. I would order again from them as they do have quite a variety of plants. |
Positive | Jadwin59 (15 reviews) | On May 21, 2005, Jadwin59 Rochester, NY (Zone 6a) wrote: My magnolia soulangiana arrived quickly and in very good condition. They charge a lot for plants, but can be a time- and energy-saver if you know exactly what you want and can't get it locally. |
Neutral | irishbelle (9 reviews) | On May 20, 2005, irishbelle Orange County, NY (Zone 5b) wrote: I ordered quite a few plants that I am unable to find locally. The bare root plants arrived in beautiful condition and are growing well. The potted items were not so good. The stems were thin and weak. Many were snapped off due to the packaging: |
Positive | RDT (8 reviews) | On May 20, 2005, RDT Crossville, TN (Zone 6b) wrote: I have dealt with this Company for 4 years. They have always been friendly and have replaced everything I asked for. Once I lost an invoice but I knew what was on it. They were not able to find it. An hour later Annette, the saleslady that I had spoken to earlier, called and said she had located it. Another time I had called about the "Gold Heart' Dicentra. It never turned gold. To make a long story short they replaced it after a year and a half. This is long past the guarantee. A+++ Linda |
Positive | groot (3 reviews) | On May 19, 2005, groot Saint Charles, MO wrote: It's all about customer service, and this year Wayside impressed me greatly. Last year I ordered two bare-root roses from them. Neither survived an overly-wet spring. At the end of the season, Wayside sent a "how are your flowers doing" follow-up e-mail. Nice touch. On a lark, I responded and said they hadn't made it. Several days later, to my astonishment, I got a nice e-mail from one of their CSRs saying the plants were guaranteed and replacements would be sent next growing seaon. |
Negative | patty_in_wisc (4 reviews) | On May 19, 2005, patty_in_wisc Milwaukee, WI wrote: I ordered 2 small paw paw trees 2 Decembers ago. They were dormant, in small--3 inch pots x 9" H. In spring, only 1 came to life. I gave it all summer & nothing. I called them in Nov. (they say 1 yr replacement) & they said they were too busy with the new catalog & maybe call back in Feb. I emailed them last Dec & they said too much time went by. Well, that was partly my fault, but I see paw paws for MUCH cheaper than what I paid....almost $30.00!!!!! They are much too pricey. On May 19, 2005, Wayside Gardens responded with: " On Sep 27, 2005 8:35 AM, Wayside Gardens added: We have contacted patty_in_wisc and the issue has been resolved." |
Positive | Oyster123 (3 reviews) | On May 17, 2005, Oyster123 Concord, CA wrote: I first started ordering thru the sister company, Park Seeds, which I have had excellent service over many years. I got their catalog, I believe, because of this affiliation. |
Positive | 8ftbed (9 reviews) | On May 16, 2005, 8ftbed Zion, IL (Zone 5a) wrote: Numerous orders over several years. They are easy to work with, consistent and packaged well. You do NOT have to call and wait on hold if you have issues. Emails are answered and orders corrected. WSG is my first stop for unusual, unique or hard to find plants. In 2004 I sent an email concerning a couple of tubers which had not sprouted. I had a very quick response that replacements would be shipped. Before they were sent I noticed they had indeed started to sprout and called to cancel but they keep them with compliments. While talking with the rep I mentioned a couple of hydrangeas that did not make it through the winter. I wasn't asking for replacements but she had them on order. I received them this spring. |
Negative | terrets (1 review) | On May 16, 2005, terrets Utica, NY wrote: I purchased a large order thru them. They sent me non viable roots. Since my order last summer, I still havent recieved everything. I feel like there is breakdowns of communication, as I recieved a card in the mail with a 5 dollar apology, and have no idea why...and what plant or order they are referring to. This is going to be the last time I order with them. |
Positive | Gindee77 (16 reviews) | On May 14, 2005, Gindee77 Hampton, IL (Zone 5a) wrote: I've had a positive experience with Wayside in almost every instance. I love their rose sales and usually get too many roses from them because of the great prices. The only caveat I would add is that you need to keep impeccable records of your purchases; the dates, order numbers and names of what you ordered. That way if you get a mis-labeled rose (or item) or one that doesn't make it, you can get a replacement as long as you report it within a year from your purchase date. They have a great customer service policy and are very quick to refund, credit or replace when there is a mistake or bad plant. I've gotten a lot of great roses from them...I think they are much better than they were years ago. |
Negative | katiec (2 reviews) | On May 9, 2005, katiec Lebanon, PA wrote: I wish I had found this website before I wasted two months of my life with Wayside. We are landscaping a brand new home and I ordered 32 Gaillardia 'Fanfare' back in March, to line my driveway. I wanted to get an order in and reserve my plants before they were sold out, as the Fanfare seem to be very popular. I chose Wayside for their nice website and great descriptions. I'd ordered seed from Park in the past and had no problems, so it seemed a safe bet. Since I was ordering a large quantity of the plant, I got a good price. I placed my order and waited expectantly for my new plants to arrive. On May 9, 2005, Wayside Gardens responded with: " On Sep 27, 2005 8:17 AM, Wayside Gardens added: We have contacted katiec, and this problem has been resolved." |
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