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Comments regarding Romence Gardens & Greenhouses

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  Feedback History and Summary  
163 positives
5 neutrals
4 negatives

Comments:

RatingAuthorContent
Negative mariaverderamo
(3 reviews)
On Aug 19, 2022, mariaverderamo Townsend, DE wrote:

In August 2021 I ordered two phlox "Cloudburst" from Romence. They came, looked good, & I planted them. They grew well, but they bloomed pink, not the purple in Romence's website picture and description. I emailed them pictures of the phlox & said that I wasn't happy, that I didn't order "pink," I ordered "purple." They said that "the plants are blooming correctly" and "we cannot issue a refund at this time." I've been gardening for 30 + years and know the difference between pink and purple. They bloomed a light to medium pink, and the picture on their website was a vibrant purple. (I tried to post pictures here, but was unable). Romence refused to take responsibility that MAYBE they had sent the wrong plant. Again, this was no small variation. It was an obvious color difference. This is just bad customer service. Really disappointing.

Negative MudFingers
(5 reviews)
On May 9, 2021, MudFingers Alexandria, VA wrote:

Received 3 Aquilegia that were supposed to be 'Earlybird™ Red White' and were labeled as such. However, they were dark pink and yellow. Also received 3 plants labeled as Dicentra spectabilis 'Valentine', which were supposed to be "bright red." They were pink. A week after writing to the vendor, I've received no acknowledgement of my email, much less an offer to correct the $84 error.

Negative cwhitney1000
(1 review)
On May 22, 2018, cwhitney1000 Silver Spring MD,
United States wrote:

I ordered 6 plants in gallon size. 5 of the 6 had hardly any roots. They were essentially plugs stuck in a gallon containers.

Negative 7B_8A
(12 reviews)
On Apr 28, 2011, 7B_8A Fayetteville, GA wrote:

Ordered some Devil's Advocate and an Empress Wu March 16th. Was nofitified April 26th they just figured out they never got any Devil's Advocate. Was advised they'd hold shipment in case I wanted to substitute and did I still want the Wu? An hour and a half later before I even had time to respond I got a FedEx tracking notification assuming they shipped something. I had no idea what. Found out March 28th the FedEx notice was sent in error and nothing was ever shipped. They don't quite seem to have it together so I asked them to cancel the whole order. I got a nice apology but still have no plants after a month of waiting for MI to thaw out. I ordered from them partly for their high rating on this site and partly due to them being one of the few nurseries that supposedly had both types of Hosta I wanted. I definitely won't use them again.