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Comments regarding Pond Plants Direct

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7 positives
2 neutrals
27 negatives

Comments:

RatingAuthorContent
Neutral apatten0828
(1 review)		 On Jul 20, 2012, apatten0828 Parrish, FL wrote:

Posted on July 19, 2012, updated July 20, 2012
I ordered from this company just 2 days ago so I cannot speak for their shipping speed as of yet, however I can say that after seeing the horrible reviews on this site I got very concerned and sent an email asking for order status, never got a reply. Sent another email today and surprise no reply. The phone number I got through paypal goes to a full voicemail so I texted and you got it, no reply. I decided to contact the Ohio Dept of Agriculture to see if this is even a legit business and was advised that in order to sell plants in Ohio you need to be licensed and inspected annually. This company is NOT licensed to do business in the state of Ohio. I even did my own search for the business address in their online search and came up with nothing. I just placed a fraud alert with my bank and they will also be reported to the dept of Agriculture. PLEASE DO NOT ORDER FROM THEM.

On July 20th, 2012, apatten0828 changed the rating from negative to neutral and added the following:

I did receive my order today so I'm not sure about all of the other comments about not receiving orders. I ordered Tuesday and got it today, Friday. I still have not heard anything back from the company after all of my attempts to contact and it is true that Pond Plants Direct is not licensed with the Ohio Dept of Agriculture, but as far as shipping speed I can't complain!!! If you don't mind ordering from a company that is not licensed, then you need not worry about receiving your order. I will personally not shop with them again, but to each their own.
Neutral timbergal
(2 reviews)		 On Aug 17, 2010, timbergal Ramah, NM wrote:

Posted on August 17, 2010, updated August 17, 2010
Was prepared to post an angry, negative response about a completely messed up order. I had picked out some items but didn't submit the order. My credit card was charged anyway. I emailed repeatedly without a response, which is unforgivable behavior by an internet company with only an email for a Contact Us.. Finally I got a reply. A refund was issued by this company. So, I rate them negative on their customer service, but positive on their honesty. The issue of HOW I got a bogus ccard charge is unresolved, but I got the MONEY back..

On August 17th, 2010, timbergal added the following:

I have come to think this outfit and several others are working from the same apartment or office. There are no ponds, no plants, no cute little tadpoles. They are drop-shipping from distant...or foreign... suppliers, and the integrity of the supplier and availablity of the product determines whether you get serviced or not. The problem I had of a bogus credit card charge could stem from the "companies" being linked. If you begin an order with one of them, then complete with another one, the two linked companies don't sort the Paypal submits. I suppose they get away with it often enough to make this profitable. Anyway, no proof, just an educated guess as to why we all won't shop with these people anymore. To all the honest customers out there, keep shopping but use DavesGarden Watchdog BEFORE you place that order, lol.
On Aug 17, 2010, Pond Plants Direct responded with:

"On Jun 1, 2011 10:16 PM, Pond Plants Direct responded with:

I'm not sure how that could have happened either. Pond Plants Direct does own several websites, a few of which are http://www.hardypondplants.com and http://www.plantpond.com. However we do have a retail store, greenhouses, and koi ponds. We are located in Canton, OH. Any order that's shipped can even be tracked back to Canton, OH.

Thanks for the post. Take care!

Sincerely,
Brad Larson"