Comments regarding American Meadows

I ordered a preplanned garden that was missing plants. When I told them that the plants were missing they did nothing. The preplanned kit was a total rip off and contained to my surprise 6 dead nettles which are just weeds.

Do not buy from them

I ordered Mayflower roots from American Meadows. What I received were leaf stems without any roots. I sent their customer service an E-Mail with pictures and was ignored, no response. order no. 2641237

Very small plants thrown in plastic bags with peat moss. Gladiolus bulbs less than 1/2 the size of other sources. Suspect plants have little chance of survival and I have over 50 years experience with mail/internet ordered plants.
NOTE: This order came from an address in Bloomington, Illinois, not Vermont. A little check with Dave's Garden and Google Maps shows several other nurseries at the same street address and all have very poor ratings with Dave's customers. Street view is anything but impressive. Strongly suspect American Meadows has some type off agreement or arrangement with one or more of these shops so what you are getting is their poorly rated products. Would not buy here again.

We ordered several varieties of cana lilies for planting. The shipment arrived (last spring) and we planted as per the instructions. We were very disappointed with the number of plants that grew from the sets with at most 50% success and of the plants that did grow, most did not flower. Our cana lilies purchased elsewhere grew and flowered beautifully, making me suspect of the quality we received from American Meadows. We called customer service and they refunded the cost of the lilies but not shipping. The customer service representative did not offer an apology.

"On Oct 21, 2021 4:39 PM, American Meadows responded with:

Dear JayRh,

We are sorry to hear the Canna Lilies you received from us this Spring season were not successful. As gardeners ourselves we understand how disappointing it is when something doesn't grow after you've put time and care into that planting. We appreciate you taking the time to share your feedback. While per our guarantee shipping charges are non-refundable, please know we relay this to our product team and growers.

We hope we have a chance to earn your trust again in the future.

Sincerely,
Ethan Platt | President"

My package arrived and was I surprised when I opened it. The plants were strewn all over the box, dirt everywhere. I managed to save all but one that was completely out of its container and laying in the box with dried out exposed roots. I emailed a picture of the contents to American Meadows with absolutely no response. Not even "I'm sorry"
I find them to be very expensive and only use them if I cannot find anywhere else to buy a specific species.

"On Oct 21, 2021 4:15 PM, American Meadows responded with:

Dear TXgreenjean,

Thank you for sharing your experience with us. We are very sorry to hear your package of plants arrived in such poor condition, that is certainly not the experience we'd expect for any shipment. Despite our best efforts and continually improved packaging, occasionally when in transit shipments are mishandled. We appreciate you reaching out to let us know what happened with your delivery and thank you for allowing us the opportunity to honor our guarantee. Feedback like this helps us assess our carrier options and make improvements for future shipments.

We look forward to working with you again in the future and again thank you for letting us make this right for you.

Kind Regards,
Ethan"

I have to say, i have never received rotten plants before. I ordered Foxtail Lily rhizomes, which as anyone knows, are not cheap. When I received the dried out and totally moldy rhizomes, i was bit miffed. I called customer service, and was issued 4 replacements. They arrived quickly, but they were in worse shape then the 1st batch. 8 out of 8 totally ungrowable!! I didnot call back...it was pointless. I shall never order from them again.

"On May 26, 2021 3:55 PM, American Meadows responded with:

Dear Shari,

We are very sorry to hear both your original shipment and your replacement shipment of the Foxtail Lily arrived in such poor condition. We appreciate you sharing this highly unusual and disappointing experience with us so we can honor our guarantee for you.

We have issued you a refund for the Foxtail Lilies that weren't viable as well as reported this to our greenhouse team. Our Customer Care team has also reached out by email to confirm the details of your refund. On behalf of all of us here at American Meadows, we sincerely apologize for any frustration or inconvenience this may have caused.

We hope we have a chance to earn your trust again in the future. Best of luck in the garden this spring.

Sincerely, Ethan Platt | President"

Placed an order on their sister site (High Country Gardens) Very unprofessional. No shipping updates, you just sorta sit there and wait and wonder for weeks until you end up following up several times via email. They had no problem taking the money right away though.
Automated response chat window, wait there too, no chat response. I don’t mind waiting but several requests for a shipping date got me generic messages, still no shipping date. It’s stressful right now, I get it, it’s stressful for us consumers TOO!! Ask me how I know!!! I provide memorial and funeral services!!!
Other small companies can communicate and/or ship. NOW is the time to hire a laid off person for a temp job to make sure the order doesn’t take a month or more! No excuses!
2 fancy web sites, appearing to look like big competent companies and no personnel to do the job! (Found out Americanmeadows & Highcountry are the same company). Good to know.

"On May 19, 2020 1:57 PM, American Meadows responded with:

Dear Dustything,

I replied to your post on the High Country Gardens Garden Watchdog page. As I explained, we go to great lengths to set customer expectations and work tirelessly to meet them. Our season is a blitz several weeks long and this year, we were not allowed to hire as many customer service or warehouse staff as planned due to quarantine. We regularly communicate with customers on the status of their advanced orders (you are given a shipping week before you check out) and again if there are any kinds of delays. I apologize if you did not receive those emails (they sometimes end up in spam) or if our communication did not meet your expectations.

Best, Ethan"

Ordered 3 types seeds, with the anticipated shipping week of April 19. Spent an hour on hold to reach them today (April 30th) to find the status. They were out of one of the seeds. Frustrating that there was no notification of the delay, or that they hadn't shipped a partial order (shipping and handling was almost $12.00). Canceled the order. Now will be waiting 10-14 days for a refund. All around, not a good customer experience.

"On May 1, 2019 8:45 AM, American Meadows responded with:

as2oz: I'm very sorry for your negative experience. We completely replaced our order processing and inventory system this winter and in a few cases, have had some orders hang up in the system - yours appears to have been one of them. I will personally confirm the status of your refund, but know that it often takes banks up to 10 business days to post refunds to your account after we've submitted them.

I hope we have a chance to earn your trust again in the future. Best of luck in the garden this spring.

Sincerely, Ethan Platt | President"

I placed an online order with American Meadows. The order was shipped to a very wrong address in another state. When I called to try and correct the problem I found the customer service reps very unpleasant to work with. The person who answered the phone was going on break so I was put on hold for someone else. Then I was blamed for not giving them the correct address or catching the mistake in the conformation email. There was no hint that the company would work with me to fix the issue. I was told all the managers were tied up in meetings so no one could help - they would try to call me back later, but once again it was my fault I didn't catch this sooner. I have never had a company that didn't immediately offer a replacement, refund. Not a hint of sympathy or understanding. Even if I can get this resolved, I won't order again - there are too many other companies out there who are pleasant to deal with.

"On Nov 1, 2018 4:23 PM, American Meadows responded with:

Dear suziezebrafish;

I'm very sorry for your negative experience with our organization. In looking at the notes, I see that it appears as though our online address auto-fill/verification tool caused you to enter the incorrect address - your actual zip code matches the street address for the address it was shipped to. We see this from time to time and I understand how it can be frustrating, but we need to use a service like this to ensure timely delivery.

Compounding the issue, I see that your order included products that we've stopped shipping for the season, thus the reason why we can't just re-ship. I do see that you spoke with 2 of our experienced customer service reps and that they discussed options for you.

Once again, I'm sorry that you were not pleased. We offer a 100% satisfaction guarantee and I see that you were offered either a refund, or for the items to be shipped again in the spring.

Best Wishes, Ethan Platt | President"

Up until last fall, I had good experiences with this company. Then things changed, Last fall I ordered a frittilaria and hepatica. Neither survived.
I chose not to report it.
This Spring I ordered a siberian iris and echinacea. When the order arrived, the echinacea plant was out of its pot with soil all over the shipping container. I reported it and they sent me another. Now, they advertise they send materials in 3-4 inch pots; however this replacement was no more than a seedling in a 1-2 inch pot. I planted it but it's doubtful that it will survive
Last month I received an email from them asking how I liked the frittilaria, nothing else. Since I had their attention I responded , giving them the status of all of the plants I have ordered from since last fall. So far, I have not heard word one from them. I am very disappointed with this past season's and last fall's experience.

"On May 28, 2018 12:23 PM, American Meadows responded with:

Dear mgofmcnj, I'm sorry to hear that you did not have success with your most recent orders. As you know, gardening can be fickle and that's why we offer our satisfaction guarantee.

As you experienced, we made some "improvements" to our packaging this year to try and improved quality, but the changes were not entirely successful. We continue to innovate and evolve our packaging to ensure that we're getting plants to customers safely, while keeping wasted packaging and packing labor to a minimum.

From you posting, it appears as though you were sent a product review email. We work to read all of those as well as any comments, but during the peak season, we often fall behind. Our customer service team is here Mon-Sat and stands ready to assist via phone, email or live chat.

Best Wishes, Ethan Platt | President"

One order was received with all six plants helter skelter in the box, some had green tops but most seemed to be just dried up roots/soil. I managed to resurrect two of the six and told the company of my experience. They were so nice that I came back with another order of, I believe, six plants.

Second order had three plant containers in place and three hither and yon with dried soil, dried roots and labels free floating in the box. I asked for a refund and, again, they were very polite and agreed to a partial refund.

I've received other mail order plants which were sent express mail. These were sent (both) UPS with local post office doing final delivery. That might be the problem. I wouldn't order again tho...

"On May 11, 2018 2:08 PM, American Meadows responded with:

Dear grommet, I'm sorry to hear about your experience. We worked to improve our packaging this spring and as you (and others) have experienced, it still needs work. It's a constant effort to design packaging that's universal enough to hold all 300+ varieties of live plants that we sell, convenient enough to keep our packing time reasonable and doesn't waste packaging resources. We're always working to learn and improve and appreciate your feedback.

I'm glad you found our service team friendly and prompt. They work very hard, especially this time of year. I hope we have a chance to earn your business again in the future.

Best Wishes, Ethan Platt | President"

In April I received an order from this company. The plants were poorly packed and thoroughly dehydrated . One Eupatorium had fallen out of its pot and lay dead in the bottom of the box. Two Hydrangea quercifolia 'Ruby Slippers' had probably been dead for months before they were even shipped to me. When I complained to customer service I was told they had switched nurseries and were having a few problems with some of the orders. I asked for a refund and was told it would be processed in 6-10 days. I would never again order anything from these people.

"On May 10, 2018 12:31 PM, American Meadows responded with:

Dear Ronald,

I'm sorry that you were not happy with your order with us. I see in our notes that we reached out via email when you first voiced your concern and offered to refund you for the plants you were not happy with (you'd indicated that it was only a portion of the order), but we also asked you to plant and care for them in any event. Because we did not hear back on that email, we did not take any further action.

As for the delay that you mention, we process refunds within 24 hours of when they're requested. It's your credit card company that can take 6-10 days to actually post the refund to your account. We have no control over that - it's the same with any vendor, online or not. When we post a refund, the money comes out of our bank the very same day - it's the credit card company who takes their time in order to enjoy the use of those funds for a week or more!

Finally, there's no excuse for the dirt coming loose in shipping. That said, this has been a very challenging season weather-wise for all gardening companies (online or otherwise). The late spring in much of the country (our plants are grown all over the US) means that some products have not woken up as quickly as normal, and thus certain varieties have not had as full a root system as optimal. It's one of the challenges when working with "live goods" and we're always seeking to get better.

Best Wishes, Ethan"

I had the same experience as DancingBearTwo. My first spring order came with totally dry pots. They did not water before sending. That order was salvageable.
When placing the second order this spring (duh!!), I wrote on the order form where it says specific instructions to please water the plants before sending.
When they came, they were in a Total Mess. Dirt strewn everywhere - plants everywhere. NO TAGS were sent with the plants. I had no idea what was what. One plant didn't have a pot - a small tiny thing that just traveled around the box the entire shipping time. Thank goodness I was home. I potted everything, but had no idea what would make it and what would not.
I finally decided to call the co. Friendly girl who would have given me some money back, but all I wanted was for them to know to WATER the plants before shipment.
She said to take a picture for Identifying each plant and send to them. Literally days went by then it was over a week. NO Answer.

Finally I emailed relaying that I would post this on Garden
Watchdog if they didn't reply.
An awful rep wrote that the plants if watered would mold or rot. WHAT !!

I had asked for my total shipping back since they are definitely AWFUL shippers. The rep just ignored this request. I still don't know if the plants will make it.

NO more orders to this company. So disappointing !!

"On May 7, 2018 8:24 PM, American Meadows responded with:

Dear Carol, thanks for your feedback and for your faithful business for over 5 years. We hate disappointing any customer, yet alone one as loyal as you!

We did take your feedback to heart and are always working to improve our shipping processes. Shipping plants either too dry or too wet each present their own challenges. When you add in the variable of different transit times, it's an inexact science but we're always working to improve.

We simply want our customers to be successful and look forward to helping resolve your concerns and as always, stand behind our 100% guarantee.

Best, Ethan"

Posted on April 28, 2018, updated April 30, 2018
I was sent a DEAD plant, for $20.68. A. DEAD. PLANT. I ordered one plant, and they couldn't do that properly.

"On Apr 30, 2018 9:33 AM, American Meadows responded with:

Dear Catherine, I'm sorry that you were not happy with your butterfly bush. That is a plant that ships dormant with minimal top growth. The goal is to provide plants in an optimal state for transplanting. In the case of the butterfly bush when shipped in the spring, we focus on ensuring that there is a deep and healthy root system, ready to take off in your garden. Please plant it and care for it per the instructions and I'm confident that you'll be pleased with the results.

Per the request in your email, I will be sure that you're contacted by a sober employee to work on a resolution.

Best Wishes, Ethan Platt | President

I received several orders from American Meadows this month (it was a long winter!). In the first order I received 3 dahlia plants (tubers), only one of which was actually viable. One was so rotted that every tuber on it was mush. Another was so banged up in the shipping process (I assume- I certainly hope it wasn't packaged that way) that not a single tuber was still connected, they were individually loose in the bag. I also received 16 echinacea plugs in this order, which were very small, yellowed, and sickly looking. Their tags were mixed up with the tags for the black eyed susans that were also in the order (which were small but healthy looking) and this left me having to figure out what was what. However, my second order was even worse. I ordered more echinacea (I placed the order before I received the first batch, or I certainly would not have) and in comparison that first batch of echinacea was no big deal. The second set of 16 plugs I received consisted of plug containers, some of which had no visible leaves, others of which had blackened dead leaves, and all of which had an orange warning label 'reassuring' me that the roots were still good. I found the warning labels even more disturbing than the condition of the mostly dead plants - clearly someone realized that these were in significantly sub-standard condition, but they were packed up and sent anyways. I am incredibly disappointed with my experience (after having a previous positive experience with their wildflower seeds, which were excellent) and do not plan to place any orders with them in the future.

"On Apr 30, 2018 9:28 AM, American Meadows responded with:

Dear GldnStTrnsplnt; Thank you for your loyal business over the last 3 years. I'm sorry that your order didn't meet your satisfaction. I see that you contacted customer service and sent photos - thank you. That's always helpful.

Yes, some of the products you ordered are products that we ship dormant in the spring. Although your photos showed the lack of top growth, they did not show the root systems. That's what really matters. Regardless, I hope that you plant them and care for them per the instructions - I'm confident that you'll be surprised with how quickly they take off, especially since it's finally starting to warm up here in New England.

Our customer service team will be in touch to discuss.

Best Wishes, Ethan"

I ordered 3 Zebrina Mallow (3" pots) from American Meadows, and the order arrived today. When I opened the box it was filled with dirt and the pots were empty. I dug through the dirt and found three very tiny (around 1 inch) "plugs," which were totally dried out. I called the company to complain, and was put on infinite hold. I wrote to them, and only hope that their customer service is better than my worthless order for which I paid $34.39.

"On Apr 10, 2018 10:13 PM, American Meadows responded with:

Dear DancingBearTwo:

I'm sorry that you were not happy with your order and that you were on hold when you called. We're a small team and it's our peak season, so we do our best to juggle the phones. I do see that you emailed and we followed up within an hour.

The Mallow are shipped as a dormant plant. We looked at our stock in the greenhouse and although there's no top growth, they are fully rooted to the sides and bottom of the pots. That's what matters - that you get a healthy root system, ready to take off once transplanted.

Please plant and care for the three mallow per the planting guide that you received and we are confident that they'll take off quickly. In the meantime, our customer support team's reached out directly to discuss your order.

Best Wishes, Ethan Platt | President"

I ordered 12 Siberian Iris, Caesar's Brother. 1 per bag. What I received was the poorest excuse for roots/plants. One bag was completely empty with only planting medium that surrounds the plants. Out of all, we may have two viable plants, but they were so poor I don't expect them to grow. I would avoid buying from American Meadows.

"On May 16, 2017 9:43 AM, American Meadows responded with:

Dear cabbageleaf123: I'm very sorry to hear that you're not satisfied with your order. You've been a long-time customer and we want to see you succeed.

Our Siberian Iris roots are typically about the size of an adult palm, so your experience is surprising. Obviously, there never should be empty bags, although from time to time, the automatic packaging line misses one and it's not caught. Our customer service team will reach out directly to rectify.

Best Wishes, Ethan Platt | President"

Placed a couple of orders with company for the first time for spring 2017 bulbs. I'll admit I was a bit dazzled by their flashy videos and cute gnome mascot.... Their prices are very high, sometimes up to 3x the prices of competitors so I went in with the expectation of receiving truly premium plants and bulbs. We ordered some tropicanna cannas on a bogo sale - even at the sale price they were more than twice the price of most places. Of the six only one arrived white, one with a bit of black rot, the rest all black mush. I've ordered many cannas this year from many places and all others arrived perfectly firm and white. I immediately contacted them and the rep was very friendly and sent out 4 replacements which arrived promptly; yet still all arrived with some rot. Out of 10 canna rhizomes only 4 are growing. Three of them I literally crushed in the palm of my hand and they turned to paste with no firm fragment of rhizome to be found.
In another order I'd placed for some thai giant elephant ear - at twice the price of other dealers - the order arrived well packed on a reasonable schedule but both plants arrived with about 80% chlorosis. Two leaves per plant but mostly white. I've been nursing them indoors in indirect bright light at 76 degrees but I think they're gonna die, we'll see. I've ordered these before from others in years past and they've never arrived so anemic.
We did order a few other plants, some daylily and hardy hibiscus which are all arrived healthy and are growing very readily, yet for the value of the price paid the plants were rather small specimens. In all I won't order from this dealer again. Nothing that arrived at a premium price was at all impressive. I'd recommend shopping elsewhere at a better value.

"On May 9, 2017 9:07 AM, American Meadows responded with:

Dear Eric, I'm very sorry that you were not satisfied with your order. We work hard to ensure that we only source and ship the best plants, bulbs and seeds available anywhere, and offer them at competitive prices.

Based on your feedback, we're taking a close look at our canna inventory - each and every rhizome should be big, firm and ready to thrive. As for the plants, please continue to care for them as you indicated - we're confident that you'll be satisfied with the results. If not, we always stand by our 100% satisfaction guarantee.

Happy Gardening - Ethan"

Very disappointed with American Meadows. I've placed multiple orders with this company over the past few years, and my previous experiences have been wonderful (thus, the two star rating). However, I will not be ordering from American Meadows ever again.

I placed an order on February 26, 2017 totaling 384.20, which included 16.95 shipping costs. My order was scheduled to ship the week of April 17th.

In the meantime, I received at least one email a week urging me to "add to my order before it ships." Last week I called and did just that; I added another $174.25 worth of plants to my existing order. I spoke with Steve who told me my order would ship on Monday April 17th.

While placing my additional order, I noticed that many of the items I had ordered back in February were now on sale, some at half the price of what I had already paid. I asked Steve if they would honor their new lower price. He informed me that since I was receiving no additional charge for expedited shipping on these new items, they would not honor their lower price. I had also received a coupon via email, thanking me for my order and offering $10 off my next purchase of $50 or more. I asked if I could use that coupon; Steve again replied that I could not due to the "free shipping."

On April 17th, I had not yet received a shipping confirmation. I called American Meadows on April 18th. I was told that my order was in the warehouse and would ship out that afternoon or the following morning.

On April 20th, I placed another call as I still had not received a shipping confirmation. I spoke with Steve again, who informed that my order would not ship out until the following week. Then, he spoke with a supervisor who said my order had already shipped and I'd receive an email that evening.

Now, on April 21st, I'm being told that my order will arrive on Tuesday the 25th. This is not "free expedited" shipping.

I have every reason to believe that I have over $500 worth of plants which have been sitting in a warehouse for over week, and will now be in transit for 5 days or more. I'm fully expecting to open boxes of sick and/or dead plants. The same plants I've paid full price for; perhaps I should've cancelled my order and reordered the same items at the sale price? I'll be hoping for best on Tuesday the 25th; regardless of the outcome, I've placed my last order with American Meadows.

"On Apr 22, 2017 8:10 PM, American Meadows responded with:

Dear Joshua, I'm very sorry that we did not live up to your expectations in our communication.

When we take orders, we try and make it as clear as possible both on our website and in our confirmation emails that your order will ship during the assigned week. We also attempt to organize our orders so that the furthest transit times ship early that week in order to arrive for the weekend. In your case, your order was originally assigned to "ship the week of 4/17." Your order was pulled and printed on 4/18 and sent to the warehouse for picking on the 19th. We did not get through all our orders on the 19th, so yours unfortunately did not ship until the 20th and you would have been sent a tracking number via email that evening. (These often end up in spam.)

I'm sorry for any confusion on the pricing - in looking at the notes in your order, I see that you talked to multiple people in our call center and I apologize if the relevant promotions and sale prices were not clear.

We go to great lengths as an organization not to over-promise. But at this time of year, we are shipping over 2,000 orders per day and for a small company like ours, that leaves little margin for error. Your order will deliver early next week and the quality of the plants should not be negatively effected by the transit. I hope that in the end, you are pleased with what you receive and that we have the chance to earn your trust back in the future.

Best, Ethan Platt | President "

I ordered 15 Traderhorn gladiolus bulbs in March 2016.
Traderhorn are very distinctive flowers: bright red with white at the throat. When these bulbs flowered they were reddish orange with no white marks. I complained to the company and they blamed it on their warehouse. I was given a partial refund - nothing for shipping.

"On Jul 19, 2016 11:13 AM, American Meadows responded with:

Larry,

I'm sorry that you were disappointed with your experience with us. I looked into our correspondence with you and as we explained, our policy is to not refund shipping unless there was a specific problem with the shipping or the product arrived damaged. You were refunded for the full amount of the bulbs.

Again, our apologies and best wishes.

Ethan Platt - President "

Posted on July 3, 2014, updated September 5, 2014
Last fall, I ordered 6 bareroot reblooming lilies. I was shocked how skimpy they were, - just one lonesome root each. I planted them. Three of them did not come up this spring. I called them and they sent 3 new ones. These were better, with between 4 - 8 roots per plant. However, the bag had one sticker on the outside and the tag inside the bag did not match. I called them and they resent again. Same problem. It is impossible to tell which tag is correct. I call AM again and explain there is some type of labeling problem. They said they had to call the grower. It took well over a week and me calling AM every other day. Each time I called, they said no one answers at the growers! Finally, they 'said' the correct plant was shipped but that there was some kind of mixup. I even ordered an addition 3 roots this spring because I highly doubt those skimpy roots will ever be a full plant. In total, I spent over $50.00 and I still have no blooms. In May, I went to my local Lowes and purchased 5 very healthy pots of 'entrapment lilies' ($11'98 per 10 in pot) which are very full, blooming like crazy and showing no sign of stopping soon. Interesting, those blooms are exactly the same color as the ones pictured on the AM site. I tried to post a review on the AM site, but apparently they only allow positive reviews. I wish I could post pics here to show the difference. The lilies from AM still look sick, just a very few green leaves and still have no blooms, even though 3 of them were planted last fall. I cannot recommend AM, nor will I ever waste my money again.

"On Jul 4, 2014 8:59 AM, American Meadows responded with:

BHINNJ,

Sorry for your frustration. Labeling mix-ups are rare but do happen from time to time. We are in constant contact with our growers and always work as quickly as we can to rectify these problems when they occur.

We post all product reviews on our site, regardless of good or bad - as long as they're relevant and don't include any inappropriate language. That said, reviews must be "approved" and during the busy season, that doesn't always happen instantly.

As always, we guarantee all of our products and want you to be satisfied.

Best Wishes,
Ethan Platt | President

I placed a fairly large order with American Meadows, and waited for the shipment. It was a long time in coming compared to other companies. Of the potted plants, all were severely rootbound in the top half of the pot, as if they were recently stuck in some dirt in a bigger pot. I had ordered 4 delosperma fire spinners and 3 were dead and one almost dead. I called customer service and she sweetly said that replacements were on the way! Several weeks later I get ONE plant and guess what, it's dead too! I didn't bother to contact them for further replacements, I have no confidence in them now. Of the other plants I ordered, the roots of iris's were nice sized but not all have come up yet. Not sure if they will or not. Bottom line for me, there are way too many other mail order nurseries out there to choose from and make purchases...I will NOT buy from them again. Their products are inferior in my opinion!

"On May 4, 2014 11:57 AM, American Meadows responded with:

Dear terriwwjd,

Sorry that our plants didn't meet your expectations. I looked at the notes in your order and it only indicated that you'd requested a replacement for the 3 delosperma Jewel of Desert Garnet, which we'd sent out. I apologize if we did not understand your request.

Our focus when producing and shipping live plants is the root system - the roots should be deep in the pots, healthy and ready to withstand transplanting. We have an excellent track record of our plants adapting and thriving. As always, we stand by ready to honor our 100% satisfaction guarantee.

Best Wishes, Ethan Platt | President
"

Posted on May 1, 2014, updated May 2, 2014
For my first order I was very impressed with the selection and prices. But, I was never emailed a tracking number, and my account page still said processing. At the end of the week that it was supposed to ship, I called customer service to see when they mite ship, whoever answered the phone quite rudely said, "they may ship out today(Friday), mite ship out Monday, but probably next week sometime, we have been busy."I emailed the company to put in a complaint about the attitude I got when I did call, but their response was " none of our customer service personnel would give a customer an answer like that". I am impressed about most if my order, have had one plant die so far, but the majority of them have grown like crazy. My opinion, I'll spend my money where they respect the customer, not with American meadows!

"On May 1, 2014 9:14 PM, American Meadows responded with:

Doublec, I'm very sorry for your negative experience with our customer service department. Both myself, and my business partner physically sit in that department to help ensure that our customers are only getting the best information and service. Although we obviously don't hear every call, I can assure you that a response such as you had would be highly unusual from anyone on our team.

We did get a few days behind on orders over the last week or so as it's the absolute peak of our season and the late spring has even further compressed our shipping time frame.

If we were short with you, I sincerely apologize. Please respect the fact that this is a highly, highly stressful time of year for our small team. We field hundreds and hundreds of calls and emails every day and I'm sorry if we didn't treat yours as well as we could have.

Sincerely,
Ethan Platt | President "

Posted on May 23, 2013, updated May 24, 2013
Last year I ordered a set of 3 Dahlias and 6 blood root plants. First the order took a long time to arrive and when it did the Dahlias looked like they had been through the shredder, I had to send AM photos to convince them I wasn't being over picky, so that added another week before I could plant so it was June before they grew growing. They did grow but ran out of time before frost and lost about half of the buds. This year the Blood root didn't grow, I contacted AM again and they sent replacements, 2 look DOA and 4 look like they have been in storage forever, weak spindly twisted growth, they don't look good at all. Should have taken the refund that was offered. Contacted AM 3rd time and told them if they can't provide I want a refund. So that's where it stands now, I'll see what happens next.

"On May 23, 2013 12:37 PM, American Meadows responded with:

Elfeik,

Sorry you were not happy with your order. I've reviewed your emails, including the photos you sent last year. We do not require photos to honor our guarantee, but we do like to see when things arrive in a poor state so that we can work to improve.

On the bloodroot, that's one of our woodland wildflowers. These are very rare, slow-growing and often small flower varieties. They often take several years to establish and bloom. As you're probably aware, even at full maturity, bloodroot is a small plant. The roots we sell are all 1-2 years old, but they will be small.

We are happy to send replacements, but in reviewing the email you sent us last night, it sounds like you'd prefer a refund. We're always happy to honor our 100% satisfaction guarantee.

Best Wishes,
Ethan Platt
President | American Meadows"

Bought weeping love grass seeds,followed the directions,7 weeks no germination,contacted them,and received a response very quickly ,and was told they had 100% guarantee,or refund,but they would like a picture of proof,which I could understand,so I sent picture,within just a few hours,week has gone by,not a word back,sent another e-mail requesting another try of seeds,still no reply,mind you,I have water twice daily for seven weeks,time and cost of watering,trying to germinate the seeds.Now I know they have had time to read my e-mails,and it would take less than a couple minutes to answer,whether they will send refund or seeds,so I can get on with my project,that I have been working on for over 7 weeks on my landscape,as a greenhouse owner my self return visits is over 50% 0f my business,so prompt response was very much essential for my company,last thing I would want would be to ignore the problem,I have read all the responses here on Garden Watchdog,and it seems they ignore the follow ups on all the cases reported here,I also know this is a busy time for them,but your first costumer is your job to take care fast as possible,if you want repeat customer.

"On May 6, 2013 1:39 PM, American Meadows responded with:

Dear Don,

I'm sorry that you didn't have success with your planting and that you were not satisfied with our responses to your inquiries.

You have been speaking with Mike, one of the owners of American Meadows and an authority on seed for over 20 years. I reviewed your correspondence with him and see that your initial inquiry came in on Tuesday 4/30 at 1:30 in the afternoon. Mike replied at 8:30 that evening, mentioned our guarantee and asked if you could send photos. We do not require photos as proof - Mike simply wanted to see the planting and area so that he could offer more informed advice.

After sending the photos, you requested replacement seed on 5/2 (last Thursday). We entered the replacement order that day and it's due to ship to you today (Monday). That's less than a week from your initial inquiry and your replacement shipment, including the back and forth while Mike tried to assess your situation. I apologize that did not meet your expectations, but as you point out in your post, it is a tremendously busy time of year for us and we make every effort to respond to all of our customers in a timely fashion.

Best of luck with your replacement.

Sincerely,
Ethan Platt
Presiden | American Meadows"

I ordered 1 purple shamrock bulbs(10) on march 11, 2013
as of April 4th and now have had to email them. I have not recived the bulbs. also no email from them staying why this order is taking so long to complete Not happy

"On Apr 4, 2013 7:48 PM, American Meadows responded with:

Dear girlfeia7,

I'm sorry for the confusion with your order. I've looked into it and see that you emailed us today at 3:55PM asking about your order status and we replied within an hour.

To elaborate on what we mentioned in the email, our default shipping schedule is based upon historic spring ground temperatures. Because we guarantee all of our products, we ship bulbs and perennials when it's appropriate to immediately plant them in your area. If you visit http://www.greencastonline.com/tools/soiltempmaps.aspx, you will see that as of today, the ground temperatures in your area are still in the mid-30's - much too cold to plant tender bulbs like purple shamrocks.

Our Shipping Information link (found at the bottom of each page on our website) provides further information and you were presented with the scheduled shipping week of April 22nd in the checkout process and again in your order confirmation email. I asked our customer service department to resend you that email for your reference.

If you would like your order earlier, we're certainly happy to send it, but would strongly advise against planting in your area until the end of April.

I apologize if this wasn't clear when you placed your order. Please let me know if there's anything we can do to better rectify the situation.

Sincerely,
Ethan Platt
President | American Meadows"

I recently received my first order from this company, and I will not order again. The order was for several "bare root" iris cristata plants. What I received was tiny sections of underground runners, 2 to 3 inches long, with one or two very small nodes on each. These little wisps were so small I at first thought they had forgotten to put any plants in the peat-filled plastic bags at all. I often plant bare root plants, and am used to dealing with small starts, but I am highly skeptical that these tiny fragments will produce usable plants.

"On Oct 5, 2012 4:03 PM, American Meadows responded with:

Dear Karensmith7,

Thank you for your feedback. You purchased one of our woodland wildflower offerings. Some of these are rare, hard-to-find varieties that we offer for those seeking these specific species. The root systems that you received are 2-3 years old and although they may be small, they're 100% guaranteed.

These delicate root structures can sometimes take several seasons to establish themselves, but we have an excellent reputation for our woodland wildflowers.

Our customer service team has called and e-mailed so we look forward to discussing with you further.

Thanks again for choosing American Meadows as we appreciate your business!

Thank you,
Ethan Platt
President | American Meadows
"

I am very disappointed in American Meadow and I will never order anything from them again. First it took almost 4 weeks until the order arrived. I ordered one Forsythia, Hollyhocks and Lavender. The Forsythia was a joke. It was very tiny and half dead. I sent them a picture and told them I want the money back since the plant is way overpriced and it died finally after I planted it. (They wanted $21.42 for it). First they told me, I should wait a few month.They did not want to believe the plant was dead. After threatening them with the Better Business Bureau they finally gave me the money for the Forsythia back. Now, 3 month later, the Hollyhocks and the Lavender did not grow at all. They are still very small and it doesn't look like they ever will grow. It was a big waste of money.My advise: Stay away from this company.

"On Jul 25, 2012 11:45 AM, American Meadows responded with:

Dear Kraeutertrulla, We're sorry that you were not satisfied with your experience with American Meadows. We work diligently every day to meet the needs of our customers and for over 30 years, we've been one of the most trusted names in mail-order gardening due to our quality products and dedication to our customers. In your case, we failed and I apologize.

We ask all of our customers who have concerns with the live plants they receive to plant them anyway, care for them, and give them several weeks. Many of the plants we ship arrive dormant, but we only sell products with proven success records via mail order. Per our 100% Satisfaction Guarantee, we've refunded you for your order and wish you the best.

Sincerely,
Ethan Platt | President"

Well, I will not go into a lot of detail just so I can be attacked by Lizotte. I have read comments over the past three years where the customer is always the blame, the customer is always mistaken, the customer is always dead wrong.
The point is that no one wants to take a chance on going through this if or when they have a problem. I email you a picture and you send me a refund or a new plant. Simple!
I do not expect to go back and forth with you for three or four weeks about what is a dead plant. I do not wish to be treated like I am stupid and do no recognize a dormant plant.
This whole ordeal was over 13.00. I wonder how you treat people who have a big problem. This should have been a slam dunk, just issue the refund. But this company wants to play the blame game and wants to win, this is more important than good customer service.
I will not do business with this company again, I was happy to finally get a refund but an apology in the beginning would have made all the difference, you do not have to run your customers down like you do here on watchdog, it's rude!!

"On Jun 19, 2012 2:10 PM, American Meadows responded with:

Dear virginiarose,

I'm sorry that our hibiscus did not meet your expectations. It's one of the plants that's best shipped trimmed back close to the soil, but quickly thrives when transplanted. Here's one of our customer reviews on the Lady Baltimore that you ordered:

"When I got the plant, it was tiny. Only a few inches high. I was not impressed. However, when I transplanted it into a one gallon pot, I noticed that the root system was very large and dense. Incredibly, it grew to 24 inches high within four weeks, and I had to put it in a 6 gallon pot. Then it grew to 42 inches (about full size) at 7 weeks old and started to flower. I counted 35 flowers over the next 3 weeks or so! Then it rested for a few weeks. Now at 11 weeks old it is 45 inches high and has the start of about 30 more buds showing! (This is August 9.) I've never had a plant do this well so soon. And the blooms are huge. I call it my "plant from outer space." Highly recommended. "

As always, we fully guarantee our customer's satisfaction and our records indicate that we credited your PayPal account on June 14th.

Best Wishes, American Meadows
"

Posted on June 13, 2012, updated June 13, 2012
My advice is DO NOT ORDER from American Meadows. I placed a large order on 5/3/12. They said they would ship in 4-5 business days. 2 weeks later no plants had arrived but I got a call from their company saying many of the plants I ordered were not available. They said they would credit my account and ship the rest that day. By 5/30/12 no credit and no plants so called them again and they said they would do both. By 6/12/12 no plants had arrived and my account had not been credited. I called them and talked to a representative who said that the people who I had talked to just had not put the credit through and did not ship the plants and that it was "human error." She offered to credit my acct. that day and express ship the few plants they did have, from my order but I asked her to credit my acct. for the whole order as I don't want or need to or have the time to have to work hard with a company to see if they are doing what they said they would do, call them back numerous times, etc. I don't know how they stay in business, but they were not reliable in any way, with my order.

"On Jun 13, 2012 2:07 PM, American Meadows responded with:

Dear Suepap1,

I dug into this situation and your account is in fact correct. There were items on your order that did not automatically shut-off when we ran out of inventory and and for some reason, our contact and refund systems broke down. Although I haven't been able to pin-point exactly where we went wrong, there's no excuse for not correcting this problem in a timely fashion.

I'm sorry for the inconvenience. I know that my business partner has reached out to you to apologize in person, but I wanted to also assure you that this was a very rare occurrence. We take great pride in making gardeners happy and I'm sorry that in your case, we failed.

Best wishes,
Ethan Platt, President, American Meadows

Bought 3 Annabel Hydrangeas from the company. The plants were packed well. But within 2 weeks of planting, they are all brown. Not sure if they are truly dead yet. I used the recommended planting instructions that came with the plants.
I contacted the company a few days ago and I am not sure of getting an answer. I heard this method of posting a negative answer gets results.

"On Jun 3, 2012 9:46 PM, American Meadows responded with:

Paulng, All of our products are guaranteed. I'm not sure how you contacted us, but during the spring busy season we strive to reply to all contacts within 2 business days.

As for your plants, please don't give up on them - keep watering them regularly - often plants will lose some foliage with the shock of transplanting. That said, we always stand behind our products and will be contacting you to discuss options.

Best,
American Meadows"

Posted on April 29, 2012, updated May 3, 2012
I ordered from this company and when my hydrangeas arrived, I found them with brown leaves curled up and pretty much DOA.. I emailed the company twice and have yet to hear anything from them, surprised?, not really. I found them to be in great company with Cottage Farms. They promise you anything but if there is a problem, they don't care to know you.
A lesson well learned, buy local people.......

"On Apr 30, 2012 3:20 PM, American Meadows responded with:

Dear Catsumrs,

Thank you for your order with American Meadows.

I apologize that your Hydrangea arrived to you in poor condition. It looks as though one of our gardening team members has responded to your emails that you sent on the 28th. As I’m sure you can imagine, April is our busiest month of the year and we strive to return every message within 48 hours.

We have been serving gardeners for over 30 years and pride ourselves on exceptional customer service and 100% customer satisfaction. As stated in the email that was just sent over, we are more than happy to honor our guarantee with healthy replacements or a full refund. Please write back to us at your convenience and we can work together to make sure you have healthy Hydrangeas to plant!

Thank you for your business and feedback. We really appreciate it.

Mike Lizotte
Managing Partner - http://www.AmericanMeadows.com

Posted on April 12, 2011, updated April 27, 2011
Unfortunately, my experience is beginning just as a carbon copy of that from "tucume66" below. Although the top of the box was also not labeled properly and the box was inverted during shipping, I feel that with proper packing the plants should withstand this and arrive in reasonably good condition. All of my Leucanthemum lost most to all of their soil and some were completely out of their containers and lying in the bottom of the box. They were all dry and shriveled and it is certain that 2 of them won't survive while the jury is still out on the others, despite my immediate emergency care. The fact that they were very small, 3-4 inch plants (bottom of roots to top) makes it more difficult for them to recover from such poor handling. How basic is it that plants be packaged so they don't lose their soil during shipping? This just amazes me. I also emailed the company and have yet to receive a response, which is usually not a good clue. A good company responds immediately to customers, even to problems. I also will have no problem reversing the credit card charges if they fail to make this right. Meanwhile, I suggest you avoid these people. There are too many others who offer better service, better plant stock, and most importantly, understand that a good packing system insures that their plants will get to you so that customers don't have to deal with things like this when trying to prepare for a nice garden year. Now I have a big hole in my gardening design to deal with while other plants are already here and planted and will surely have a head start... while I wait...

"On Apr 13, 2011 8:59 PM, American Meadows responded with:

Dear Mr. Lewis,

We’re sorry for your negative experience with our plug perennials. I wanted to personally address a few points in your email:

The status of your plants: As both you and tucume66 have unfortunately discovered, we had some acknowledged issues with a few of our plug perennial shipments. It was a problem on our packing line and not an issue with the packaging itself. The specially-designed tabs that hold the dirt in where coming loose in shipping. We fixed this problem shortly after your order shipped and have had no subsequent complaints. We’re sorry for the inconvenience and as always, stand behind everything we sell.

Marking boxes: Ahh, the age-old question, to mark ‘This Side Up’ or not? In the past we did this, but unfortunately, multiple studies have shown this to be counter-productive. From Popular Mechanics, Nov, ’10: ““One disheartening result was that our package received more abuse when marked "Fragile" or "This Side Up." The carriers flipped the package more, and it registered above-average acceleration spikes during trips for which we requested careful treatment.” You’re correct – when packaged properly, this doesn’t matter.

Plant Sizes: All of our products are different, so it’s not easy to generalize, but we ship plants that our experience has shown are at the optimal phase of growth to withstand transporting and transplanting. At the bottom of every page on our website is a link to our How Are Plants Are Shipped guide and the plants stage of growth is listed in the product details.

Email Response: I apologize that we did not respond to your email faster. Our records indicate that you emailed us on Monday afternoon and we replied on Wednesday afternoon. As I’m sure you can imagine, April is our busiest month of the year and we strive to return every message within 48 hours.

As you are aware, we promptly sent you replacements for the damaged plants and again, we’re sorry for the inconvenience.

Thank you for your business.

Mike Lizotte
Managing Partner - http://www.AmericanMeadows.com
"

Posted on April 15, 2011, updated April 23, 2011
Posted on April 10, 2011, updated April 15, 2011
Posted on April 8, 2011, updated April 10, 2011
I received two boxes from this company and they were not marked "this side UP" and were shipped on their sides. A lot of soil in the bottom of the box. I ordered Sedums and Asclepias. To be fair the bare root cuttings were fine but small for the price. The Asclepias were tiny and the soil for each of them was severely dried out, the root ball had loosened and the tiny plants were wilted. Even the sedums had lost too much water and much of the foliage was either wilted or broken. I planted everything within one hour of receipt and watered everything carefully twice a day for the first two days, but it made no difference. All of the Asclepias were toast. Everything above ground is dead. Some of the dragon's blood Sedum that I received were about two inches in length. Compare that to an entire flat that can be purchased from Home Depot for $12.00!

I emailed this company but so far have heard nothing back from them. Having spent $135.00 on all this C**P you can understand that I am very upset. In all fairness to the customer, the entire order needs to be replaced with larger, viable specimens or a total refund needs to be issued. I will be filing a complaint with consumer agencies about this company, as I am convinced that they are total RIP-OFFS!!!!!

"On Apr 8, 2011 8:19 PM, American Meadows responded with:

Hello Tucume66,

I’m sorry to hear about your disappointment with your recent order you received from us. We strive for 100% customer satisfaction with all products and services. We’ve been working with gardeners all across the country for over 25 years. All our products come with our “Happy Gardener Guarantee” so if you’re not satisfied we’d be more than happy to send you a replacement order or refund your money in full. I’ll personally make sure a customer service representative contacts you immediately to resolve your problems.

Sincerely,

Mike Lizotte

Managing Partner – http://www.AmericanMeadows.com
“Where Confidence Grows!"

Posted on May 26, 2010, updated May 29, 2010
Posted on May 26, 2010, updated May 26, 2010
I received my order after waiting almost a week and they look like C**P! Super small/all brown/dry/almost DEAD! I had to make 3 subs on this one order alone, I was not so upset about that as I love all plants BUT what I got for what I payed was a total RIP OFF! I'm not even going to try to get a refund as it will be more trouble than it's worth to me but I will NOT be a return buyer from this company!!!! AND BUYER BEWARE!!! Use Annie's Annuals, T's flowers and things, or Almost Eden if you want big/lush/beautiful/ALIVE plants...you will get your moneys worth from them but stear clear of American Medows unless you want to get RIPPED OFF too!

"On May 27, 2010 3:34 PM, American Meadows responded with:

TrixGin, We're very sorry that you were not pleased with the quality of the plants you ordered from us. Although I'm not personally familiar with the other vendors you mentioned, I can assure you that we go to great lengths to try and ensure that our plants exceed expectations. As you can imagine, shipping live plants all across the country to have customer plant them in new surroundings requires that the plants be at their absolute strongest. That is why we ship most plants as either bare roots or as they are emerging from dormancy - it's when they're best suited for shipping and transplanting. The key is that the root systems need to be strong and we maintain and monitor the roots very carefully. As you learned, we want our customers to be happy and if our plants fail to grow, we honor our guaranty. We hope to have a chance to win your business again in the future.

One out of three Wild Blue Indigo plants dead. Five out of six butterfly weed tubers (Asclepias tuberosa) nonviable. Butterfly weed plants I started from seed this winter from another source are growing well and flowering. With such a low viability rates, its not worth my time to call and request replacements.

"On Aug 14, 2009 8:06 AM, American Meadows responded with:

Dear doctrtim, I'm sorry to hear about the poor results with your Wild Blue Indigo and Asclepias tuberose plants. We strive to supply the best stock possible with all our products 100% guaranteed with a full money back refund or replacement.
I’m glad our customer service team was able to contact you and resolve in a timely and satisfactory manner.
We take our role in the gardening community very seriously and always want our customers to be happy with our products and service.

Sincerely, Mike Lizotte, Managing Partner, American Meadows.
"

Last year I bought wildflower seeds (1/4 pound) and lathrus odoratus (1/4 pound). The wildflower seed did not germinate. Approximately 25% of the lathrus odoratus (sweet pea) germinated. I called the company 7 times between May 30, 2008 to June 20, 2008. I was never able to talk to an actual person. I had to leave a message. No one ever contacted me back. Furthermore, I made several attempts to contact the company by e-mail and regular mail. I STILL DID NOT RECIEVE A RESPONSE BACK! I then left messages via phone for a refund. I NEVER got anybody to call me back. I will not do business with this company again. I spent a total of $38.88 and got nothing for it. Based on this experience, I do not recommend this company to anyone!

"On Jun 9, 2009 8:12 AM, American Meadows responded with:

Dear HerbLady9, We have made several attempts to contact you through you Dave's Garden account, but have not heard back. I'm sorry that you had a negative experience with our company and products. I can assure you that all of our seeds are tested for germination and our satisfaction rating is extremely high.

Your message indicates that you made at least 9 attempts to contact us, without a reply. I find that puzzling as we are here Monday-Friday from 9-5 EST and are in constant contact with customers. We have built our reputation for over 25 years by quickly responding to customer needs. We are always happy to honor our satisfaction guarantee to either replace your product or refund your money. We take our role in the gardening community very seriously and always want our customers to be happy with our products and service.

Please contact us at 877.270.5187 so that we may discuss your concerns. Thank you, Mike Lizotte, Managing Partner, American Meadows."

After placing (and paying for) an order for the first time with American Meadows on March 24, 2009, I reviewed the order status and realized that the items I am most interested in do not ship immediately, they ship in the Fall. I called customer service and asked to have the items shipping in the fall canceled and just keep the ones shipping in the spring. The customer service rep was very friendly and said he would cancel the fall portion of the order immediately.

On March 29, 2009 I checked my credit card account and noticed my credit card has not been credited, I check the order status online. The order is still showing current, not canceled. I call American Meadows once more, I speak with a customer service representative who apologizes profusely and tells me he is canceling the "fall" portion of my order, I should see a credit applied to my credit card in the next couple of days.

On April 3, 2009 - I check with my bank again, no credits from American Meadows have been issued. I call American Meadows, speak with a customer service representative who checks my order and tells me, I'm sorry your order has not been canceled. I explain to him the multiple calls I have made, he apologizes and tells me he is correcting the problem as we speak and issuing my credit card a credit, he offers to email me a confirmation email. I never receive an email. :-(

April 7, 2009 - I check with my bank again, no credits from American Meadows. I call American Meadows, speak with a very annoyed sounding customer service representative (first one that was not cordial of all my phone calls to American Meadows), I explained to her I wanted to cancel the fall shipment and just keep the items that will be received in the fall and that have made multiple calls in regards to my credit card not being credited and the fall items not being canceled. She informs me that my ENTIRE order was canceled and that my credit card was credited. She informs me that if there is no credit on my credit card, it is my banks fault. I asked her about an email confirming the order had been canceled as the previous customer service representative offered. She curtly informed me that if I wanted an email she would "type" one up for me, but it would just say what she is telling me. I said I will take that then. She reiterated, I insisted I was fine with an email from her... Checked my email, never received one.

April 7, 2009 - I call my credit card customer service. My account information was pulled up, the only transaction on my account is the one paying American Meadows on March 24, 2009. The customer service representative at my bank advised me American Meadows has not issued a credit of any kind.... My bank asked if I wanted to start a dispute or contact American Meadows one more time.... Calling again - if not disputing.

"On May 6, 2009 9:29 AM, American Meadows responded with:

4/17/09: Dear Eve6, I’m so sorry that you had such a difficult time interacting with our customer service department. In reviewing the notes in your account and checking our bank transactions, I see that you were fully credited on the 7th of April and notified via email the same day. The fact that this didn’t occur sooner appears to have been a miscommunication - customers frequently call to adjust their orders and this procedure is common. I have reached out to you via phone to personally apologize and would appreciate having the opportunity to assure you that this was an isolated incident. During the busy planting season, we happily serve over two thousand customers per week. I’m very sorry that we failed to meet your customer service expectations. Sincerely, Mike Lizotte, owner, American Meadows."

As a new gardener I was enticed by the wildflower and "meadow" seeds available at American Meadows. I did order several varieties, including Queen Anne's Lace. At the time I didn't know that QAL is an invasive species and actually banned in many areas. This plant is not native to North America. I do not think that American Meadows should be selling invasive species!

"

Dear Portland 1: Please revisit our website, and you'll see that we make a special note that Queen Anne's Lace, Daucus carota, the biennial roadside weed, is invasive, and that we DO NOT SELL IT. If customers like the flower for their wild meadows, we suggest Ammi majus, or "Bishop's Flower" which is a benign annual that looks similar, is also often called Queen Anne's Lace, but has none of the bad qualities of Daucus. If you bought QAL at our site, you bought Ammi Majus. You can read our QAL page which explains all this by following this link: http://www.americanmeadows.com/WildflowerSeeds/Species/Queen... PLEASE change your negative posting since it is incorrect. Thank you, Ray Allen, Owner, AmericanMeadows.com "