Comments regarding The Maine Potato Lady

I ordered 5# of Yukon Gold and 5# of Red Pontiac potatoes.
14 out of 20 Yukon gold potatoes have scab on them. 2 out of 14 Red Pontiac potatoes have scab on them, one is fully covered. I called the customer service and they told me to send email with pictures. I did. No response from them. Will never buy there again.

I ordered from them last year and like others have said, the communication was minimal. But the potatoes arrived and were in great shape.

I placed another order in November and everything seemed fine until I received an email in March stating they'd received a letter from the state of Alaska informing them of the state's requirements for seed potatoes. They stated it was going to be a very lengthy and time consuming process and would lead to higher charges for Alaskan residents in the future. The email made it clear they were irritated by the requirements. I can understand that, but I didn't make the regulations so taking it out on the customer won't help anything.

There was no other communication from Maine Potato Lady.

A couple days ago I gave up waiting and sent an email requesting they cancel my $125 order.

No one replied, but a few hours later they processed a refund of $52. I emailed them the next day and asked why the refund was for only $52 and they stated:

"I had just processed part of it and was going to ship some. I will refund the remainder shortly.

A."

I have yet to receive the full refund. I'll wait a few more days and then take it up with my credit card company.

I definitely wouldn't shop with Maine Potato Lady again, even if I moved to a different state with requirements that were more to their liking. Their poor customer service and communication just isn't worth the hassle.

I placed my order within the time frame for a march shipment and we ordered 300lb and I was hoping to continually order 300lb a week for a month but that will not happen and I will never order from them again. They sent me a confirmation email which i recieved, then march came and went and i had recieved NO WORD from the company so i sent an inquiry email april 8.... no response! So i sent a cancellation email today and what do you know i get a call minutes later! Along with an email saying it was my fault they didn't keep me informed, they had the wrong email (then how did i get a confirmation email?) i didnt answer the phone after i already sent a cancellation email (of course I didnt icouldn't was finisheda i alreadyhave told them tothat cancel my orderphone i havwe nothing toi talk toto them about) and just completely blaming everything on me. I understand this is produce and weather affects your crop but if you dont know how to communicate with your customers you will eventually fail or lose a bunch of good opportunities to grow!

Ordered way early, never received months later despite an email confirmation, so emailed to check status. Was told they missed the order, and couldn't fill part of it, and what they could would take a few days to ship. Hadn't charged my card, so I just cancelled since it's too late to plant where I am with the shipping time added in, but frustrating. I'll order elsewhere in the future.

Poor business practice of contacting the customer, about shipping 2-3 weeks late, after the expected delivery date and having that turn out to be more than 4 weeks late. The sweet potato slips were fried when I received them. I salvaged 7 of 12 and got them into the ground the last week of June...now does that sound right to you? Also, I thought I was buying from the grower and found out they were ordering from some vendor down south. I won't do more business with them.

My partner and I are in our first season establishing a small for-profit farm. We ordered a large amount of potato and allium seed from the Maine Potato Lady. The billing address and shipping address were different, several hundreds of miles away.
She shipped our order to the billing address, causing us to be late planting. We had to arrange with our buyer to have them driven up to us a week later, since she was unwilling to ship new product to the correct address. By the time they got here, the onions and shallots were sprouted and molding, as were the potatoes.
She was EXTREMELY rude and unhelpful on the phone. She also forgot to ship the Adirondack Blues, sending us some junky white potatoes instead.
I strongly caution all growers, gardeners and farmers alike, to AVOID this so-called company.