Comments regarding Summerstone Nursery
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Rating | Author | Content |
Negative | REB73 (1 review) | On Mar 3, 2017, REB73 Ripley, WV wrote: This is a copy of my order that I made with Summerstone Nursery showing what I ordered and how much I spent. I have not heard from or been able to contact them in any way. Below it states the results of this order. |
Negative | farmerbrown101 (1 review) | On Feb 1, 2017, farmerbrown101 Forest City, IA wrote: Ordered pear trees in February 2016. Normal planting for bare root trees in my area is April. Trees didn't show up until late May/ early June and showed no signs of buds or green in the stems when I broke off an end. Put in the ground and watered and never looked like anything other than a brown stick. Pretty much the same as most reviews on here. Was supposed to get replacements in spring of 2017 but appears they finally got shut down. Website is gone and phone number doesn't work. Started looking for new trees and found another website that looks IDENTICAL to Summerstone's website. Not sure if they started another one to keep their awful business going? This website is : //www.theusanursery.com/ Same low prices and free plants/trees. |
Negative | oldtimertwo (1 review) | On Dec 9, 2016, oldtimertwo Kuna, ID wrote: Sadly, I never looked at these pages prior to ordering from Summerstone Nursery in March, 2016. It became an $85 piece of gardening education. |
Negative | farmerjohn1961 (1 review) | On Dec 1, 2016, farmerjohn1961 Lawrence, KS wrote: This company should NOT be in business. I ordered 31 fruit trees and all but one arrived dead. I sent them back per company policy and was promised fresh new ones to be shipped in Late October. I never received my replacements. When I tried calling them back and all I get is a message saying "the number has been suspended." I have never written a review before but I felt it was absolutely necessary so others wouldn't have to experience the frustration I have. I really don't know why the Tennessee BBB doesn't fine or shut them down. I'm currently working with my credit card company to get my money back. |
Negative | 4RealFood (7 reviews) | On Nov 18, 2016, 4RealFood Mount Orab, OH (Zone 6a) wrote: I have dealt with some awful gardening companies but this place has become the top of my list. I am only rating this company "negative" because "extremely negative" isn't available. |
Negative | s_edwards (4 reviews) | On Aug 26, 2016, s_edwards Fort Worth, TX wrote: On 2-13-2016 I ordered a large number of plants. More than half of the plants were mismatched. For example, the plant labeled Scabiosa was a bulb; the plant labeled Russell lupine was a type of iris; all the cone flowers were the same pale pink although they were supposed to be different varieties. The dicentra was dead on arrival. One rose did not leaf out. The Shirley Foxglove and the glads were not sent. I sent them a detailed letter asking for money back. They did not answer, so I called them, the lady said that since I had a rose in the group the plants would be replaced in the spring. I don't think my chances are very good that I will get the right plant in the spring. This company should be banned from commerce. My order was almost $150 for nothing. Shirley Edwards |
Negative | fern1615 (1 review) | On Aug 20, 2016, fern1615 Columbia, MO wrote: Posted on June 4, 2016, updated August 20, 2016 On August 20th, 2016, fern1615 changed the rating from positive to negative and added the following: 8-20-16 Update on the "pear" trees that I received. The trees leafed out and not one of them was a pear tree! They were all a type of ash tree. I tried to contact the nursery with no luck I called my credit card company fraud department to let them know what was going on. I contacted the state conservation department to see if it is legal to ship them back - Missouri is under quarantine for the emerald ash borer. They said that Tennessee is also in the quarantine area so I can ship them back. I am returning the tree seedlings today. |
Negative | dapapabear2 (3 reviews) | On Jun 20, 2016, dapapabear2 Hartford, CT (Zone 5a) wrote: As others have said, wish I had looked here first. I ordered on 3/10/16. On 5/17 I received an email saying it was complete. When I asked them to clarify what complete meant since I hadn't received it they responded on the 23rd "Your order was shipped via the UPS and can take up to 5 business days to be delivered. We do not provide tracking numbers." I forgot about it until 6/14, as I had not received the order I wrote them again. To be honest I was pretty confrontational in my note. No response, no order. I'm going to ask the credit card company to go after them, see if that works. How do they stay in business when they treat people this way? |
Negative | JS2468 (1 review) | On Jun 4, 2016, JS2468 Richmond, MI wrote: Well where do I begin. I received my box of sticks yesterday 6/3/2016. And they were not dormant, I have received dormant trees from other places. These had small moldy leaves on them, which tells me they were growing. The tops of the trees were cut off, I am guessing so they could make them fit into the shipping box. I have no clue what stick is what. The paper tags that identify each were either soggy, moldy and at the bottom of the container. or were readable. the printer was off or the person that cut the tags could figure out where to cut. So lets cut right down the middle of the letters. This was a $175 learning experience. DO YOUR SELF A SOLID AND BUY ANYWHERE ELSE!!!!!! |
Negative | marine0311 (2 reviews) | On Jun 1, 2016, marine0311 pownal, VT (Zone 5a) wrote: I cancelled an order on april 23, 2016. It is June 2 now and no credit to my account. I had called and then I received a email that order cancelled and turned over to acct dept. Over 1 month ago and still no credit. They say one thing and then, do another which is nothing. This company should be out of business for horrible customer service, no reaponses to emails, whatsoever. I have turned it over to my credit card company. This is the WORST company I have EVER dealt with. |
Negative | Wrestle215 (1 review) | On May 23, 2016, Wrestle215 Reedville, VA wrote: I placed a large order on April 4, 2016, received a confirmation of the order on the same day and my credit card was debited the same day. After emails and telephone calls, I finally spoke to a person on May 20 and was told that the bulk of my order could not be filled. I cancelled the order and requested that the debit be refunded to my credit card. I will never order from this company again. |
Negative | AnneKern (2 reviews) | On May 21, 2016, AnneKern Edmond, OK wrote: I ordered a Garden Annie dwarf apricot. It arrived as a stick, and when I unwrapped the papers around the bare roots, I discovered a huge ants nest-complete with masses of eggs. Not only that, but when I planted the stick, I waited for over a month, and no growth appeared. I emailed and called but got no response from either method. |
Negative | Rasheru (1 review) | On May 18, 2016, Rasheru wrote: My wife and I recently bought a small farm in W.North Carolina. Our intention was to create a homestead with a food forest and fruit tree orchard.We ordered several fruit trees from Summerstone Nursery and not one was viable. We also bought some Apple trees and Persimmon locally and planted all the same day. Every one of the locally bought trees have set leaves and flowered. Not one of the trees from this nursery have done either.I have a bunch of sticks in the ground. Repeated attempts to reach their customer service have failed.All I get is the response"This mail box is full,please try your call at another time or a busy signal."The funny thing is that before my order was shipped I had no problem reaching them. I regret not looking for reviews on this company and will never do business with them again.At this point I'm not even sure I want to return the plants I bought because I will probably get some more dead trees. |
Negative | clusterbuster75 (1 review) | On May 17, 2016, clusterbuster75 Claremont, IL wrote: These folks are a joke. I've planted 1000's of bare root stock and these guys were a month late in getting me my stuff. But the worst part was the condition of the stock. Some stuff completely dead. Some stuff had leafed out, then dried up and died back. Hardly anything was dormant. They won't answer the phone(always busy) or answer my e-mails. I would almost call them fraudulent, but maybe they just suck really, really bad. |
Negative | gnilop69 (1 review) | On May 13, 2016, gnilop69 Painesville, OH wrote: On 3/25-16 I sent a check for 67.10 to this company for fruit trees an sent them a email several weeks later asking where is my order? The response I got was "the order is in processing " and nothing more after that. I sent them a warninng that I would contact the POSTAL SERVICE for mail fraud which I did this AM. These crooks need to be locked up.! Gary Poling Painesville Ohio |
Negative | lana_alana (1 review) | On May 9, 2016, lana_alana Sophia, NC wrote: FRAUD ALERT! They took my $177.45 in 11/2015, and never shipped anything, citing some "shipping error". After I called 5 times looking for my order, and got the same "we will ship it today" I asked for a refund. They told me it will be 2 weeks for a refund, but it never was posted, Then they told me 1 more week, and still nothing. I then started looking and found out that Sam & Melinda Womack (owners) have a judgement against the company that continues to operate with revoked license under two different company names. They live at 28 Lakeland Dr. McMinnville, TN, 37110, according to white pages. So, go ahead and write them a letter !!!! I also found this: //attorneygeneral.tn.gov/cases/autumnridge/autumnridgecomplaint.pdf. Still no money, no order, do not order from them!!!! Be smart and check reviews first, do not be like me!!!! |
Negative | Ed192 (1 review) | On May 7, 2016, Ed192 Chaffee, MO wrote: As with many others, I ordered before researching the company. Sent an email requesting shipping date, recieved back a few days later, answer of mid April. Late April, recieved an email stating order processed. Three days later, an order Was recieved. Not necessarily my order. I ordered 3 southern magnolias with a free white dogwood. Recieved a dogwood (died), and 3 Mystery trees (one died, maybe Some kind of magnolia), not a hint of a southern magnolia. No response to calls, no response to email to try to fix. Just Don't Order from them! |
Negative | Muserudita (1 review) | On May 7, 2016, Muserudita Mount Pleasant, MI wrote: My experience with Summerstone has been similar to some of the other reviews here. I sure wish I had known about these reviews BEFORE I placed my order with them. |
Negative | linglewoman (1 review) | On May 4, 2016, linglewoman Lake Ozark, MO wrote: I ordered two Tulip trees, a white crape myrtle and a pink crape myrtle and a hummingbird vine. When they arrived I opened immediately. They looked like dead twigs. However, I planted same day (April 6th , 2016) I notified the company the next day my concerns by email. I heard nothing from them. I emailed again on April 27th and asked that they resend my order only send me live plants this time as the twigs I originally received are still dead twigs. I heard nothing. I sent another email on April 30th. asking why I haven't heard from them and to date I still have not heard from them. |
Negative | user3838 (2 reviews) | On May 1, 2016, user3838 Francestown, NH wrote: I ordered a bunch of blueberry plants in March which have not arrived nor has a shipment date been given to me. |
Negative | neferset (3 reviews) | On Apr 25, 2016, neferset Rockwood, TN (Zone 7b) wrote: I hate to be yet another negative reviewer for this company. I made our first order in March of 2014. A Black Tartarian Cherry tree, a Ranier Cherry tree, and a Bonanza Dwarf Peach. The trees arrived dormant, not dead, and they had thick trunks by comparison to the trees I had gotten from other discount mail order places. The root systems were small enough to worry me, but the trees took hold, leafed, and grew. I was pleased enough to make two more orders. One pretty immediately (seeds that time) and one this past January (trees again). |
Negative | cring1 (1 review) | On Apr 10, 2016, cring1 Mauston, WI wrote: I placed an order on 04/06/2015 with this company. Near the END of the planting season the order finally arrived. The majority of the order was dead, dying or missing. A couple of plants were alive but seriously undersized (1' fig tree that was 3" etc...). I also ordered a hummingbird bush and received a double pink hibiscus. I called repeatedly to seek a refund to no end. I then saw all the negative comments posted and came to the conclusion that I was just out of my money but much wiser about this scam company. |
Negative | Almtnman (1 review) | On Apr 3, 2016, Almtnman wrote: I did a Google search looking for a Bosc pear tree and found the Summerstone nursery site. I called and asked if they had any in stock and they said yes. I told them that me and my wife would drive up and pick it up and they said OK. We made a 3 and one half hour drive and when we got to Morrison I called and asked for directions as I didn't see it anywhere. They gave me directions which turned out to be wrong. I stopped at a business and asked them for directions and they told me it was back in Morrison in the old part of town. I still couldn't find the place and stopped at the town hall for directions. The town clerks first question to me was did I give them any money yet. I told her no that I hadnt. She said, "DO NOT DO BUSINESS WITH THAT GUY AS THEY HAD BEEN GETTING COMPLAINTS FROM ALL OVER THE COUNTRY". She even called the guy up and told him what she had told me. She told me that there was NOT a Summerstone nursery in Morrison and that the guy was running a scam operation out of a hole in the wall in s building in town. She said if I gave him any money I would never get it back! |
Negative | kenjo5 (1 review) | On Aug 3, 2015, kenjo5 Canton, MI wrote: Ordered a Francois Rabelais tree rose 5/5/2015. |
Negative | troutfishing (1 review) | On Jun 30, 2015, troutfishing Woodcliff Lake, NJ wrote: Do not purchase anything from this company! |
Negative | eviesdharma (1 review) | On Jun 24, 2015, eviesdharma Lake Odessa, MI wrote: DO NOT BUY FROM THEM |
Negative | oma2max (2 reviews) | On Jun 15, 2015, oma2max Clear Spring, MD wrote: The plants were small and dead. I planted them anyway thinking maybe they only LOOKED dead. Nope, they were dead! Save your money. |
Negative | harryliu (2 reviews) | On Jun 8, 2015, harryliu wrote: Do not buy from this company! I ordered 2 trees on 04/20/15 and my card was charged the next day, but I never received anything as of today, 06/08/15, despite numerous phone calls and emails. |
Negative | shisomadness (4 reviews) | On May 29, 2015, shisomadness New York City, NY wrote: This place makes me grateful for decent nurseries out there. Throwing plants ripped out of soil into a box and hope for the best? All the berries looked DOA which didn't surprise me since there was no air flow or moisture. And raspberries are hard to kill. I tried to get ahold of somebody, anybody, no luck. One big waste of time. |
Negative | Firewife777 (1 review) | On May 29, 2015, Firewife777 Independence, KY wrote: Like many other people, I received an entirely dead order. This was composed of trees, shrubs, rose bushes, blackberry, raspberry, mulberry canes etc. I have been trying to reach this company for days, dialing up to 50+ times per day only to receive a busy signal. Today I got through on my 40th try, rang once, and was put on hold without ever speaking to a person. Sat on hold for over 10 minutes when their phone disconnected me. Tried again, and after 20+ tries, got through again, same thing, however, I have now been on hold for over an hour, with no one answering. I have sent an email requesting a refund, as when I took delivery directly from the mail man, and then opened the box (completely sealed with tape and no ventilation holes), the temperature inside was over 100 degrees and every plant was baked dry and crispy. I live in Northern Kentucky and it took well over a week for my order to get from Tennessee to me, and yes, they did charge my credit card on the day I placed my order, but they didn't ship anything till early May (2 + weeks after charging me). I paid with a credit card, and called my credit card company to dispute the charge, which now means I don't have to pay the charge until it is resolved. Something to think of if you haven't done this yet. I have emailed the company, and have given them a chance to make it right, but I did say I would be contacting the Tennessee Department of Consumer Affairs as well as the BBB if they refuse to issue a refund. I do not recommend this company to anyone considering buying mail order plants. Customer service is non-existent!! |
Negative | Hank_B (1 review) | On May 27, 2015, Hank_B Lincolnia, VA wrote: I don't know if this nursery is criminally incompetent or just criminal. I had an experience very similar to other bad experiences described on Dave's Garden. Unfortunately, most of it happened after I thought I'd cancelled my order. After seeing so many complaints online after I placed my order, I called the nursery to cancel my order. I was told that my order was cancelled and I would receive a refund. Neither happened and, about three weeks after my originally-requested delivery date, I was sent a handful of dead plants and a blueberry bush that was half the size I had ordered. Interestingly enough, this 6-inch blueberry had a tag on it saying it was 12-18 inches. |
Negative | d2003cor (1 review) | On May 19, 2015, d2003cor Selden, NY wrote: I never checked their reviews before ordering. I had to call 3 times to get product shipped (and even then it came in after planting season started for my area). Product came in mostly dead, items were missing, wrong items were in the shipment, now I'm working on getting credit for what wasn't shipped. |
Negative | cassipia98 (2 reviews) | On May 18, 2015, cassipia98 Middleburg, FL wrote: The plants were dead. |
Negative | primrose_b (1 review) | On May 16, 2015, primrose_b Lockhart, TX wrote: My credit card was charged on April 24, but the order was not shipped until May 11. I received a partial order on May 15. The gel that had been packed around the roots had dried to an orange crust, and the roots were desiccated. One of the plants had had new growth coming up from the roots (it appears that the top died prior to the time the item was boxed, and it was trying to grow back from the crown). It had been languishing in the box long enough for the new growth to turn black and gray and powdery. It appears that the order may have been packed on April 24 when my credit card was charged, but not shipped until May 11. The plants had paper labels that were folded with the print on the inside. When I tried to unfold the labels, they fell apart. So it is impossible to identify the plants that were sent. I can tell which ones were rose bushes, for example, but not what variety they were. The order was incomplete. It's not possible to say exactly what was missing, since the plants I received were not properly labeled, but I should have received 12 plants and only received 9. The company offers to replace items upon return, but it's now too late in the season to ship bare root, and based on the other reviews here, it seems quite likely that I'd receive another batch of dead plants, or perhaps nothing at all, after spending time and money stuffing the mess they sent me into a box and shipping it back to them. I think I'll just try a charge-back on my credit card. I wish I had checked the reviews here first, before placing the order! |
Negative | MarianL (1 review) | On May 15, 2015, MarianL Spicewood, TX wrote: Not one single plant they sent lived. Neither the strawberries nor the trees/bushes. They don't answer emails and when you call the line is busy. |
Negative | dreamersgame (1 review) | On May 4, 2015, dreamersgame Hermiston, OR wrote: Posted on April 17, 2015, updated May 4, 2015 On May 4th, 2015, dreamersgame changed the rating from neutral to negative and added the following: Well here we go again. They shipped my trees out on a Wednesday instead of Monday and I didn't receive them until today, week and half later. Dead again. I soaked my first batch of trees, as was a later comment, in water and miracle grow for bare root stock. But they did not grow. They are truly dead. I have been growing trees for 40 years and this is the worst trees I have ever seen. The last batch they sent me were not even the size I ordered. They were a lot smaller. In between times I ordered trees from Van Wells nursery near Wenatchee and they were wonderful and already have leaves on them. As for Summerstone Nursery I don't know what my options are now. |
Negative | PatJ1959 (2 reviews) | On Apr 23, 2015, PatJ1959 Clifton, TX wrote: |
Negative | Crepes4Suzette (1 review) | On Apr 20, 2015, Crepes4Suzette Ligonier, PA wrote: Posted on April 8, 2015, updated April 20, 2015 On April 20th, 2015, Crepes4Suzette added the following: I've just filed a complaint with the consumer complaint dept. of Tennessee's State's Attorney's Office - will repost with whether they actually help or not. To recap, they verified that they never sent the plants after they told me they'd be here in a month, but aren't able to tell me when my refund will be here - it's been two weeks. SCAM ALERT!! |
Negative | terrypacifica (1 review) | On Apr 16, 2015, terrypacifica Magalia, CA wrote: THIS COMPANY WILL IMMEDIATELY TAKE YOUR MONEY AND NEVER SEND YOUR PRODUCT OR THE PRODUCT WILL BE DEAD. THE STATE OF TENNESSEE HAVE NOT SHUT THEM DOWN BUT THEY ARE A SCAM. DO NOT BUY FROM THEM. we have very little money for food and spent a large portion of out budget on plants that i was told were being shipped but never arrived. i cannot believe they are still in business. no one has had a positive experience in over a year with this agency. coincidence? i think not. |