Comments regarding Summerstone Nursery
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Rating | Author | Content |
Negative | ruthiebell (1 review) | On Sep 3, 2011, ruthiebell Indianapolis, IN wrote: Posted on September 3, 2011, updated September 3, 2011 On September 3rd, 2011, ruthiebell added the following: After doing some research, I learned that Summerstone Nursery has a government action against them for advertising live plants and selling people dead plants that do not grow. There is a way to file a claim against them. Check out this website at the Better Business Bureau in Nashville for information about filing a claim with their state consumer protection agency. They were fined $30,000 to provide restitution to consumers who have been ripped off. //www.bbb.org/nashville/business-reviews/nurseries-plants-trees/summerstone-nursery-in-morrison-tn-37039832#govtaction |
Negative | summerkrae (1 review) | On Aug 19, 2011, summerkrae Bloomfield, IN wrote: I am an experienced gardner. On April 15, 2011, I placed two large order with Summerstone Nursery. The orders arrived, and the following items were dead sticks upon arrival and never came out of dormancy: Iceberg Rose ($9.95); Bolera Rose ($10.95); Bonica Rosa ($9.95); Climbing Angel Face Rose ($8.95) Fredric Mistral Rose ($10.95), Betty White Rose ($8.95) and Climbing Garden Sun Rose ($8.95). Total of dead merchandise $68.65. The roses never came out of dormancy even after immediate and proper planting, and careful watering. One of the free white birch trees was dead. Regarding the other order of 15 April, 2011, only 1 of the 7 trees was other than a dead stick, and the climbing Fourth of July Rose was a dead stick. Total of dead merchandise: $54.65. The company has no refund policy. I do not want to again pay one-fourth of the original purchase price plus shipping for plants that will likely be dead on arrival. The dead merchandise totaled $123.30 plus a portion of the shipping and handling I paid of $17 for the dead merchandise equates to $10.00. I do not recommend doing business with this company. |
Positive | onionfarmer (1 review) | On Aug 10, 2011, onionfarmer Cody, WY wrote: Prices enticed me into giving this place a try. I ordered 10 apple trees, 5 burning bushes, and 6 red weigela. I was surprised to receive the dormant plants in February, as I expected to get them nearer to a later planting date here in Wyoming. However, I kept the plants covered with a towel in a dark cold place and dampened them about once a week. In March, the ground thawed enough to plant and water them. We had a cold late spring, but when it finally warmed up, all 21 plants produced green buds and started growing. Now it is mid-August and every plant looks healthy and promising, making allowances for rabbits chewing on the burning bushes. |
Negative | majdan (1 review) | On Jul 29, 2011, majdan FAIRFAX STATION, VA wrote: Posted on July 5, 2011, updated July 29, 2011 On July 29th, 2011, majdan changed the rating from positive to negative and added the following: Okay, nearly all of the roses have bloomed now. I ordered a wide variety of colors (no two roses in my order were the same), but what I got were two varieties of red roses (only 3 of them should have been red). The weak one that I thought MIGHT make it did not survive. While 9 of 10 roses are doing well, I have no confidence that ANY of them is actually what I ordered. Their guarantee states "If by mere chance any plant or tree, due to an error on our part, turns out to be the wrong item or color from that ordered, you may return it to us at our expense for a free replacement within six months after arrival." This was no mere chance or error... it was outright fraud (they all had individual paper labels indicating they were what I'd ordered). I have no intention of digging up perfectly healthy (although of unknown variety) roses to send back to them, especially since other feedback here indicates what I get will likely be even worse. I'll just say "STAY AWAY!!!" and order future roses from elsewhere. STAY AWAY... STAY AWAY... STAY AWAY!!! |
Negative | kathystrong (1 review) | On Jul 20, 2011, kathystrong San Juan Capistrano, CA wrote: Posted on February 27, 2011, updated July 20, 2011 On November 17th, 2010, kathystrong added the following: Update November 2010 -- I send them an email every month asking for either replacement roses or a refund. I have NEVER gotten any response from them. Do not even try to do business with them. I got ripped off. Kathy On February 27th, 2011, kathystrong changed the rating from negative to neutral and added the following: Well, I'll be darned. They actually shipped a replacement order to me, which arrived yesterday, with all roses in good shape, and alive. So I will change this to a neutral. A year late, but at least they did it. On July 20th, 2011, kathystrong changed the rating from neutral to negative and added the following: Back to negative -- all the replacement roses they shipped to me were mislabeled. I had ordered a variety of hybrid tea and floribunda roses, and what I received was all one variety that bears no resemblance to any variety that I actually ordered. |
Negative | amyrosez (1 review) | On Jul 15, 2011, amyrosez Clarksville, TN wrote: I am a military wife whose husband is gone the GREAT majority of the time. I am also the mother of a now 3 year old daughter who was 2 at the time of my order. I say these things to stress how precious our time and money is. Spring of 2010 my husband was deployed and I ordered $150 worth of Apricot Sparkles daylilies from Summerstone. They were healthy when I got them and I planted them right away. That summer when they started blooming I saw that not ONE of them was Apricot Sparkles. They looked to be the purple Stella d'Oro type and some kind of banana yellow type that is larger than the purple ones. I promptly emailed Summerstone. After emailing them several times, I called them. Incredibly unprofessional. They seemed to have no clue as to what was going on or how to resolve the situation. I told them I was willing to dig them all up and send them back to them, at their cost, if they can assure me that I can receive what I actually ordered. They agreed to that and told me they were sending me a form of some kind in the mail for me to fill out and send with the daylilies. I never received it. I get no email responses from them. When I call, I ask for a supervisor and I'm on hold forever or they hang up on me. At this point I have given up except I am considering going to the BBB. I get ticked off everytime I look at those flower beds. My color scheme is coral/apricot and purples. These flowers totally throw it off along with the wasted work, time, and money. I will warn everyone about my experience with Summerstone in order to try to spare them the trouble for as long as I can speak/type or Summerstone goes out of business. |
Negative | Shimi (1 review) | On Jul 14, 2011, Shimi Santa Fe, NM wrote: I was looking for a blue girl rose as I had lost several roses in the extreme freeze coupled with extreme drought that New Mexico experienced last winter. Summerstone seemed to have reasonable prices and a reasonably professional-looking website, so I ordered from them. Ten days later I also ordered a pink peace rose, as I had loved the one I had gotten from Costco a few years before. Both orders arrived in a timely manner, so I soaked and planted them and the free altheas. Six weeks later the blue girl rose finally sprouted, as well as one althea. I called Summerstone to ask about the dead peace rose. The phone rang and rang. I checked the hours, and it was supposed to be their business hours. I e-mailed. No reply. I called again the next week and reached someone who said they'd send me a form to fill out. No form arrived. I called again and let it ring for ten minutes at a time. I e-mailed with the heading URGENT, a week ago. Tried to call again today till the phone company automatically cut me off. Finally looked at reviews on this page and saw the Better Business Bureau alert and the info on lawsuits. I've asked Discover Card to dispute it. Thankfully it's a small amount, but I'd rather donate to orphan children, disaster relief, local food bank etc. than have these scoundrels at Summerstone get it! I don't really have a lot of time to look up reviews on every single merchant I do business with, but from now on I will take the extra time to look at the Dave's Garden site. What a shame that the regulatory environment in this country is now so weak that corporations and online businesses are allowed to get away with this kind of business practice. |
Negative | richy_rich (1 review) | On Jul 10, 2011, richy_rich Pearce, AZ wrote: Ordered 10 trees and 3 other plants. Received 19 pathetic trees of wrong type and no plants. After 2 months, 5 trees actually came alive. But of course they are not the ones I wanted! |
Negative | ntugman (1 review) | On Jul 8, 2011, ntugman Jefferson, NC wrote: I ordered $160 worth of Echinacea plants in May and have never been more disappointed. I would have rather received an empty box which is what my shipment was worth. I have ordered from nurseries across the country for 20 years and almost all of my experiences have been positive. I wish I would have checked Dave's Garden before I ordered from this company. I will never do business with them again and will go out of my way to tell everyone that I know how unprofessional this company is. |
Positive | yo_mare (2 reviews) | On Jun 15, 2011, yo_mare Raleigh, NC wrote: my favorite nursery! |
Positive | gamody (1 review) | On Jun 15, 2011, gamody South Bend, IN wrote: Ordered some fruit trees and with that they also added in some ornamentals. All arrived in about a week and were shipped dormant (i.e. they looked like sticks) Followed directions and kept them watered and in about 2-3 weeks all had 'woke-up' with green buds and clear signs of life. I was only really worried about the peach as it was the last to bud but it too eventually came out of its shell although I will need to prune off quite a bit that looks to be well and truly dead at the ends but overall I am pleased with the results and impressed with the prices. |
Negative | dsharka (1 review) | On Jun 15, 2011, dsharka Methuen, MA wrote: I ordered $80 worth of of plants from this place - (15 hedges and four grasses) all but five died. I've been trying to contact them for some sort of refund of explanation on what happened and I am unable to reach them. I've made 3 attempts now and today will be my fourth. |
Negative | fred40 (5 reviews) | On Jun 8, 2011, fred40 Middletown, NY wrote: These are the same vile scum that ran Autumn Ridge nursery. Few years ago I ordered dozens of trees from them. Four survived, and instead of the european pears they were labeled as, they turned out to be rootstock. So I had to dig out these now 8' trees. I also had shipped back a bunch of dead sticks that they had sent me at my cost and never heard from them again, despite many attempts to contact them. In my opinion, the worst thing a nursery can do is send the wrong item, since it can be years of effort and care only to find you now have a hard task of digging it out and have wasted precious time. To the few positive reviewers (those that are not shills for the putrid Womacks) be very careful until you confirm that fruit tree you think you have is not something else entirely. |
Negative | spowen (1 review) | On Jun 6, 2011, spowen Blacksburg, VA wrote: i ordered 12 creeping phlox, 10 dragon sedum and was sent 1 fountain grass, a crepe myrtle and red maple as a prize for the size of my order. all but the sedum arrived bone dry. i hydrated everything according to directions and got them in the ground. they came a little early for my region which surprised me since they said they'd ship at the appropriate time. a quick check of my zipcode would have showed i'm in the mountains and stay colder than the rest of VA. sigh. |
Negative | MichelleSt (1 review) | On May 20, 2011, MichelleSt Arlington, TX wrote: I ordered plants and flowers on May 13. Got an email telling me my plants was shipped on May 16. Today is May 20, they have debited my bank on the day the order was placed but I still havent seen the ghost of my plants yet. I sent email but no reply. Called but nobody picked up. Cant spend all the time calling them. Probably already lost some money on this order and I do not want to add up to the statistic. Do not buy from this company. Not worth the heartache and single dime of saving. |
Positive | dattilo0691 (1 review) | On May 16, 2011, dattilo0691 Erie, CO wrote: I ordered about 20 various fruit trees in the 2-4ft. range (bare root) at the end of April. The plants arrived in a prompt manner (I did spend the extra $7.50 for express shipping) and they looked to be in good shape. I was missing a couple of the ordered items though so I called them and talked to a very nice customer service rep. This was over the weekend and I just received a notification that the missing trees had been shipped (Monday morning). |
Neutral | makenice (1 review) | On May 12, 2011, makenice Greenwood, IN wrote: Okay, now i'm a little scared! On May 7th I just ordered a big order that included some trees and various flowers. They did have a huge discount compared to other sites and I thought, well it's a nursery, surely it will be good. But I didn't do my homework, I never would have taken a chance with so many negative reviews. I received a confirmation of my order but what made me a little suspicious is no dates were listed for shipping ect... Also words were spelled wrong (petty I know, but supposed to be a professional site.) and I started looking for reviews. I will let everyone know if I ever receive my order and if it's good shape. Fingers crossed! I will only anticipate the best at this point but i'm scared. It was a lot of money to lose out on. |
Negative | spiregrain (1 review) | On Apr 30, 2011, spiregrain Marlborough, MA wrote: These people should be ashamed of themselves -- at least as ashamed as I am for having given them my money. I paid for a bunch of plants and when I never got a shipping confirmation or an order confirmation, but my money was taken immediately in spite of this. I attempted to contact them on multiple occasions. No response whatsoever. |
Positive | anchel11 (1 review) | On Apr 30, 2011, anchel11 Maryville, TN wrote: I ordered 2 big orders from Summerstone Nursery in February, I guess I was carried away with the prices they have and variety. It did take long for them to ship and I got concerned. However, when I called, I always got someone to answer and Nicole was very nice and helpful and answered all my questions. Then I decided to check this nursery out online and ran across these negative reviews. To be honest I really freaked out reading them because my orders were big. Finally, when they arrived, I found all the plants in good shape except for a few that were small and kind of dry. But since I ordered so many and many of them came freeas a bonus, I didnt not worry much. I wanted to plant and see how they would do and all the plants are doing just great, all broke dormancy in the next few days after planting and look very healthy and happy now growing leaves and blooming. I ordered roses, fruit trees, burning bushes, red weigela, they all came big and healthy and they are all doing well. I would not recommend ordering azalea, globe arbovitae, they came really small and dry. Other than that I am very happy with the order and would order again. |
Positive | anzawalker (1 review) | On Apr 29, 2011, anzawalker Anza, CA wrote: Order was shipped 7 days after receipt. Received entire order within 8 days after shipping(we're in a rural area)...everything in good shape. The 4-5' Keiffer pear was 5' -very strong stock. Everything had gel and newspaper wrap and was still VERY wet. Rose was very green, roots looked healthy. One red Hydrangea looks dead on top, but bottom is bright green and looks like good stock. Will cut and try. Very pleased, read the reviews after ordering and was really leery. Yeehaw...I'm happy. Will order from them again...prices are great! |
Negative | palermo21 (1 review) | On Apr 16, 2011, palermo21 Rancho Palos Verdes, CA wrote: I placed an order for 2 roses and some seeds from Summerstone Nursery (right, a nursery for growing thieves). I should have read reviews about this company before buying from them, but I was naive. That was 2 weeks ago. I just now got a message that they are no longer shipping "due to seasonal" difficulties. That's all fine and good, but they took my money and have not returned any of my emails, or phone calls (they don't pick up, then send you to a dead line!) Thank God I only lost $20.00. I feel horrible for those who lost more. |
Negative | tooner2 (7 reviews) | On Apr 11, 2011, tooner2 Charlotte, NC wrote: Posted on February 18, 2011, updated April 11, 2011 On April 11th, 2011, tooner2 added the following: Summerstone did eventually replace the items that I complained about, but the quality of the replacements was in no better shape, and in one case in worse shape, than the original items. You will also have to pay for postage and make a trip to the post office to return the poor quality items you will receive from this company. Do yourself a favor and just don't do business with them. |
Negative | jglenncox (1 review) | On Mar 31, 2011, jglenncox Antlers, OK wrote: Their prices are great, but I guess "you get what you pay for". Two out of five plants in one order were incorrect. Most of the plants from three different orders looked dead when received. After potting-up, great care and extensive waiting, I am convinced most were dead when received. The plants seemed to have been allowed to dry out between when they were dug and when they were boxed for shipment. They have a good guarantee policy, but it is not worth the effort to utilize it, plus it is too late in the season to await replacements. I'd rather pay more and receive quality plants. |
Negative | cats_meow_0911 (3 reviews) | On Mar 29, 2011, cats_meow_0911 Minneapolis, MN wrote: I had placed an order with Summerstone in July, 2010, before I saw this website and all the problems people had with them (and found out about their lawsuit). I had ordered a couple of roses (I wanted a Whiskey Mac rose, and Summerstone was the only nursery where I located one). Of course, they had immediately charged my credit card. After seeing the problems that people had with them, I requested a refund via e-mail. No response. I reported them to the Better Business Bureau in Tennessee, but because Summerstone is being sued, the BBB could not pursue any action with them. Then, in September or so, I received a letter stating that my shipment had been delayed and asking if I wanted to still receive the order or get a refund. I made a copy of the letter and sent one back, once again, requesting a refund. My money has never been refunded. |
Positive | TupeloMS (1 review) | On Mar 15, 2011, TupeloMS Tupelo, MS wrote: I am new at planting trees, but must say that I took all into consideration from the posts, and even read a court document regarding complaints. Since I had already ordered the plants, I felt pretty good about it since, I bought 8 trees and plants plus shipping for 52.00. Very Inexpensive compared to other online sites. I figured it was worth the gamble. Especially since they were very clear about no refunds, but would offer replacements under a myriad of circumstances, that seem to be very natural risks of planting plants of trees from anywhere, anytime. |
Positive | bigbike4 (1 review) | On Mar 11, 2011, bigbike4 Rogersville, TN wrote: I have ordered several times from this company. I find their shipping to be slow-10 days to get items from Nashville area to 50 miles west of Bristol? I could have walked them here faster. But they blame the post office. |
Negative | Russell372 (1 review) | On Mar 5, 2011, Russell372 Salt Lake City, UT wrote: Posted on June 24, 2010, updated March 5, 2011 On March 5th, 2011, Russell372 added the following: Beware, just received a mailing. There back in business of scamming people. March 2011. |
Positive | beesfarm (2 reviews) | On Feb 28, 2011, beesfarm Loganton, PA (Zone 5b) wrote: I have had problems with Autumn Ridge Nursery but I just received 4 trees from Sumerstone Nursery (which is affiliated with Autumn Ridge Nursery) and they were packed well and in great condition. Hopefully they grow up to be what I ordered!!! |
Neutral | lawNorder (1 review) | On Feb 18, 2011, lawNorder Lafayette, LA wrote: Posted on February 18, 2011, updated February 18, 2011 On February 18th, 2011, lawNorder added the following: tennessee.gov/attorneygeneral/cases/autumnridge/autumnridge.htm |
Negative | joanna_carlson (1 review) | On Jan 27, 2011, joanna_carlson Fuquay Varina, NC wrote: In the spring of 2010, I ordered daylilies, strawberries and a number of trees and shrubs from Summerstone. The plants arrived in poor condition, especially the trees. I planted everything and very little grew. None of the six daylily plants grew. Only five of the 50 strawberry plants I ordered survived. Of the six trees that I ordered, 3 came out of dormancy. The trees that survived were not the correct trees. The "lilac" turned out to be a hydrangea, the "magnolia" was a silk tree, and the "royal empress tree" looks like a tree of heaven. |
Negative | nantego (1 review) | On Nov 28, 2010, nantego Nanticoke, PA wrote: My story is the same for Summerstone. I just wanted to be added to the list. |
Positive | sheephearder (1 review) | On Nov 12, 2010, sheephearder Nashua, NH wrote: I know that the general con-census here is that summerstone does bad business but i'm gonna have to strongly disagree. Last week i placed an order with summerstone for 25 trees and was given 6 free for a total of 31. The day after, I stumbled onto this site and noticed the overwhelming negative rep and reviews. I gotta say that it was getting in my head and i was very nervous that i got ripped off. |
Negative | gerrybishop (1 review) | On Nov 5, 2010, gerrybishop Chickasha, OK wrote: I ordered from this company in early October. They didn't have any problems taking my money, but I have yet to receive anything from them and they won't answer my emails asking where my merchandise is. I wish I'd seen all these posts BEFORE I spent money with them. I'm contacting my credit card company to see if it will do any good. DO NOT DO BUSINESS WITH THESE CROOKS! |
Negative | egret1 (1 review) | On Oct 29, 2010, egret1 Glenwood, IA wrote: I was so excited when I first saw their catalogue. Too good to be true! And, boy, was it! Plants were very, very small, including one bareroot tree that was so small it blew away and I couldn't even find it. The plants took all season to get established, and never flourished. More than one were dead on arrival. They suck! I would never ever do business with them again. |
Negative | edecop (2 reviews) | On Oct 9, 2010, edecop Sparks, NV wrote: The owners of this company and its affiliate named Autumn Ridge Nursery have filed for bankruptcy. The Attorney General of TN has filed a law suit against both companies and their owners: Melinda & Samuel (Sam) Womack. They took $111.66 from me, which I have no hopes of being reimbursed for. |
Negative | rickoshay (3 reviews) | On Sep 7, 2010, rickoshay Pearcy, AR wrote: I ordered an 2 American Lindens, 1 mimosa, 3 plum trees, and a paw paw. |
Negative | msqueenvee05 (1 review) | On Sep 2, 2010, msqueenvee05 Willisburg, KY wrote: Posted on July 6, 2010, updated September 2, 2010 On September 2nd, 2010, msqueenvee05 added the following: Sept 1st. Updated information. Credit Card Company could not help. The c/c did credit my account of $40.00 to try and help the situation. I did contact the BBB of Tennessee. No luck there either. But it will be on their records also. The only step left is The Attorney General Office. PLEASE DO NOT USE THIS COMPANY!! |
Neutral | flowerchild1959 (1 review) | On Aug 30, 2010, flowerchild1959 Painesville, OH wrote: I bought 3 peonies from summerstone. I was very excited about getting them. they were suppose to be Honey Gold, Gold crown, and Primavera. Memorial day week end. I have no idea what the plants are. I just know they are not peonies. |
Positive | moskie (1 review) | On Aug 15, 2010, moskie Corpus Christi, TX wrote: I had a great experience with ordering from this company. I ordered four trees and was also sent a free fith tree. It is true that the trees do come as bare root trees, but if properly planted as soon as possible after delivery they do very well. I have had my trees for six months now and they are doing wonderful. I live in a region where apple trees dont usually tend to thrive but with these trees from summerstone, I have had a truly positive experience. I sure do hope to continue to do business with them. |