Comments regarding Green Mountain Hosta Nursery

I placed my first order with this company in May 2022 and received an email stating order would be shipped week of June 6. No order was received or shipping info provided. I attempted to contact them through their website; a phone call where I reached a voice mail recording stating not to leave a message as they were to busy to respond to phone calls and to email instead; and emails. I finally notified my credit card company that the merchandise was not received, and that got a response from GMH, with a lot of excuses about short staffing, poor administrative support, etc. They told me they had my hostas dug and would ship them as soon as I notified the credit card bank to release the dispute. I explained that they had to provide proof of shipment at this point to get their money released. It has been a disappointing and frustrating experience trying to resolve this. I won't be ordering from them again, as I don't feel they have business practices in place which allow them to provide service to their customers in a reasonable manner.

Apparently, Green Mountain has gone downhill in 2019 where all the negative reviews start.
On July 29, my order was confirmed and it stated that it would be fulfilled on August 29 give or take 3 days. I thought that was bad enough. It is now September 6 and nothing has happened. I e-mailed. I phoned and nothing. So from the reviews, I figure I will not be getting these hostas. It's a pity to see a business failing.

I ordered in May 19....never heard from them after numerous emails and phone calls...eventually phone messages were full on their end/no way to reach a person....had to negotiate refund from credit card....they are totally irresponsible.....DO NOT ORDER FROM THESE PEOPLE

DO NOT ORDER!! I placed an online order from Green Mountain Hosta on May 19, 2019. I spend over $300 on their products. I received a confirmation my order was placed, and then no other communication. On May 30th, I sent an email inquiring when my plants would ship and I received a reply that day stating "we are experiencing a serious backlog due to weather and an unusual amount of orders. I will see where you are in the dig schedule tonight when I'm in from the fields and get back to you as soon as I know more information. Kind regards, Janet" That was they last I heard from the company. I sent another email on June 4th, on June 14th, placed a call to them on June 18th, and posted a message to them on Facebook on June 29th. None of these forms of contact have been returned and I have no plants. As of today, July 11th, I requested a refund of the money for my order. This way of conducting business is inappropriate, shows poor integrity and a complete lack of customer service. I have made a report to BBB.

A friend and I ordered from Green Mountain back in January of 2019. It was our first time ordering from this company. When we received orders from 5 other companies for hostas and our order from GM was still not here, I tried calling (several times) and emailing (many more times). Only one time did they get back to me saying I would be informed when I was on the "dig" schedule. After trying to contact them without any response, I filed a claim with PayPal and received a refund since I could see our order going nowhere. I would rather have had the hostas I ordered than get a refund. I can't believe they updated their webpage for 2019 and are still taking orders!!! On their website their guarantee says "Green Mountain Hosta guarantees that all of our varieties are free of virus and harmful nematodes (we test extensively). Your plants will arrive in the same healthy condition as when they were shipped. We also guarantee that all plants are true to name. Your satisfaction is important. Please notify our hosta farm immediately if there is any problem."

Please notify our hosta farm if there is a problem? WHAT? There is no way to contact them. Even PayPal tried to resolve this issue and received no communication from them.

I am very disappointed as I would have loved to have received the hostas, but live and learn I guess.

My order was placed 4/22/2019 ....after a few emails I rec'd a response with notice that my order was in the packing area to be shipped on 5/28/2019....after 10 days and no shipment...
I sent another email, and another and another finally on 6/20/2019 I rec'd a response of 3 options:.

ONE offering an inconvenience partial? refund to customers willing to wait until they get their hostas (with no guarantee ship date...I guess that means before fall planting? ).

TWO same partial refund and change to fall planting.

THREE a full refund.

I find it hard to believe that the business cannot project an estimated time frame for processing an order.

Placed order in Jan. 2019 - After inquiring was told delivery around Mothers Day. After more emails it was going to be Late-May, then early June. Have asked for a refund, delivery date... Correspondence has dwindled.. Will go to big box store, $100 + order still in limbo.. Not recommended at this time.

First time to place order with Green Mountain Hosta. Order was placed on 4/20/19 and paid through paypal account. Have not received order and have called and emailed several times with only one response stating that they were extremely back logged and that they were offering partial inconvenience refunds to customers who can wait or wanted to change their ship date to the fall planting window ( If I had wanted to plant in the fall, I would have ordered at that time) or they would offer a full refund. ( Good luck with that!) My response was that I wanted to know when the projected ship date was and based on that I would decide if I wanted to wait or ask for refund. It has been crickets with no response. I emailed again last week asking for full refund, again crickets. I want a full refund, so I can shop else where. Thank you.

I placed an order on April 3, paid for it via PayPal, received an confirmation, and the payment for the order was processed on the same day, April 3, 2019. I have not yet received my order. I have emailed them and tried to call them (mail box is full so can't leave a message). As this was ordered through PayPal, I did dispute this the end of May. At that time I was contacted by the seller saying that they were way behind and I was in queue digging, but I haven't seen the order yet. As I have closed the dispute with PayPal, I can no longer ask for resolution through them. I have since sent several emails starting with inquiring about the order and finally telling them to cancel the order and refund my money. I have yet to hear from them or get a refund.

In February I ordered 3 Hostas from Green Mountain and requested delivery for the week of 4/22. When they did not come, I emailed and got a prompt reply that their ground had just thawed and they would notify me when they shipped. The plants have never come. I checked their web site a few times and saw two different messages about their delays. I finally gave up on 6/20 and requested a refund.
I had hoped that this company might be a good source to replace the (now gone) Hosta Guy. But good selection, plant quality and prices are useless if you do not deliver.

First time ordering from them. Same experiences like the previous few comments this year. Ordered on May 25. They took my money immediately. Tried calling multiple times and emailed three times. Still no response from the company.

I guess that is lost money and time. Lucky it was a small order.

Same experience as reported by last two posts. Ordered on April 19, no confirmation of order, no plants, no responses to two emails, but they did take the money.

I placed an order on 4/6/2019. After multiple emails and phone calls I have only received one short email response stating that according to my order date I should be on the dig schedule soon. It is now June and I still have not been able to get a ship date. Perhaps the plants will arrive at some point but I doubt I will ever place another order with this company.

I placed an order on May 6, 2019 and as of June 1, 2019 the only thing I've heard from them was a response to a message sent to them. They said I was on the waiting list to dig, that was May 18, 2019. It is quite evident they are under staffed.