Comments regarding Treasure Island Aquatics

I ordered sanils and never recieved them. They promised a refund but never I never got it. Now they will not return my emails or phone messages. Did they go out of business? If not, they are bad news.

I MADE A PURCHASE JUNE 8, 2008 AND I RECEIVED THE SHIPMENT NEARLY A WEEK LATER. COME TO FIND OUT THE SHIPMENT CAME FROM A TOTALLY DIFFERENT COMPANY THAN THAT I ORDERED FROM (TREASUREISLANDAQUATICS.COM). UPON UNPACKING THE AQUATICS I DISCOVERED THE ITEMS I ORDERED, PARTICULARLY THE HYACINTHS WERE THE WORST I HAVE SEEN BEING SOLD. I WORK FOR THE COUNTRY'S LARGEST INDEPENDENT NURSERY AND HAVE NEVER SEEN HYACINTHS OF THE QUALITY I RECEIVED SOLD ANYWHERE IN THE INDUSTRY. I WAS VERY DISAPPOINTED TO SEE THIS NOT TO MENTION THE OTHER PLANTS I ORDERED WERE TINY! UNFORTUNATELY I BOUGHT NEARLY $300 WORTH OF PLANTS FROM TREASUREISLANDAQUATICS.COM. I REQUESTED THAT MY MONEY FOR THE HYACINTHS BE REIMBURSED FULLY SO WE WILL SEE HOW THEY HANDLE THE SITUATION. I WILL KEEP YOU POSTED ON THEIR CUSTOMER SERVICE.

I have had the same experience. I have tried numerous e-mails and phone calls (no one ever answers the phone). I am always told that my order will ship the next Monday or Tuesday. I placed my order on May 10, my card was debited on May 12. Now it is June 7 and my order was to have been shipped three times I still have not gotten a thing. I only live 5 miles from their billing address.

I did not receive any of the items I purchased; I've tried to resolve this issue through e-mails and several phone calls but to no avail. Two different weeks that I called I was told that my order had just shipped either on Monday or Tuesday. Each time I was never given the exact day it was either one day or the other like they didn't know which. My order never came. I was also told to call back the next day if my order didn't come that day. It didn't come and I called back several times but then no one would answer my call. I left a message and no one returned my call either. So at this point in time I've decided to just get my money back. I asked for a refund and finally got a email response. I was told "I apolagize completely that is un acceptable. Let me try and find out what happened with the original order." Since that time I've not heard a thing nor have I received my money back.