Comments regarding Berry Hill Irrigation, Inc.

It is like this company doesn't want me to order from them. The website and catalog are very difficult to use in conjunction. The website wasn't giving me enough info so I ordered a catalog and found what I wanted and then tried to order online. There are no order numbers on line and everything is different from the catalog so it was a mess.

Then I decided to get a quote on shipping and a made to order row cover, my email was never replied to. Then I called and left a message and still couldn't get help.

Finally I called in business hours and at first could get no one. Someone finally returned my call and said I could not get the size row cover I wanted as it was too small an order. They made no effort to help me find a suitable replacement.
After all that, I went back to google and found a bunch of other suppliers that had all the items I needed (an order of several hundred dollars).

"On Mar 13, 2013 9:38 AM, Berry Hill Irrigation, Inc. responded with:

We are very sorry that you are unable to navigate the online catalog. We stock a great deal of Frost Covers, but yes, many are custom-made and the manufacturer has minimum requirements that we have to meet. Therefore, online, you will only see how to order In-Stock Covers.
I cannot imagine that we did not answer the telephone during business hours, but I suppose it could happen. The fact that the salesperson did not offer to help you find a suitable substitution is inexcusable as well. We strive for excellent customer service and try to give each customer our attention. I apologize that you were not given that service.
Thank you for bringing these issues to our attention. We wish you a fruitful growing season.
"