Comments regarding Brighter Blooms Nursery

Posted on May 3, 2014, updated May 5, 2014
My order was bungled and customer service was non-existent. I place an order by phone, asked them to hold off on delivery and scheduled a date to send and receive them at our business location. They did NOT wait to deliver and sent it the following day to arrive on a SATURDAY. I only found out b/c I called to confirm when the salesperson did not follow up with me as promised. Customer service was closed (at 4pm on Friday??!!) so had to ask a salesperson to research this. The new salesperson said he would email me a tracking number, but did not. I had to call a third time (customer service closed again -- they don't work on Saturdays, of course!) and as another salesperson to find the tracking number. Have been on the phone with fed ex all morning who have also bungled the delivery. I just hope the plants are worth it...

"On Jul 9, 2014 7:57 AM, Brighter Blooms Nursery responded with:

During this time we were in contact with the customer and Fed Ex trying to get the product to the customer and to understand why they were not delivered when they were suppose to. Our customer service manager spoke with the customer and assured her we would replace any product that arrived in poor condition due to being in transit for to long. We came to a amicable solution and the customer was satisfied with the outcome."

We ordered a lemon tree online. I read reviews about Brighter Blooms Nursery and felt confident in the order. I was particularly pleased with the communications from the Nursery. A lovely woman named Jennifer alerted us when they shipped.

When I sent a generic question about the planting of the tree she was responsive in searching out the answer from the head of the Nursery and giving us the information.

I am truly happy thus far with the personal service we are receiving. The tree arrived yesterday and looks very healthy and in great shape. We are anxious to plant and start harvesting lemons.

Thank you Brighter Blooms and Jennifer for your excellent service.

j young

I will definitely reorder from Brighter Blooms - though the tree looks wonderful, the customer service is absolutely terrific.

This was not my fist time dealing with Brighter Blooms (BB). I like and appreciate the quality of their plants , which come in the best packaging I've ever seen! The responsiveness and attention to provide the best customer service exceeded my expectations this time around. Personal "thank you" to Jennifer who went far and beyond to make sure my order finds me(not BB's fault). Thank you again for being a great business.
Nataliya

Brighterblooms help me alot on a purchase from this past summer of 2013. With the help of their staff I was able to order again on a certain item that did not make the winter and given great advise on their warranty and the plant. I have ordered many of their azealeas and never lost a one. The quality of the plants and the careful way of packaging was top notch. I will continue to buy from their company in the future. Thanks to Jennifer for all of her responses to my email questions and the timely manner they were returned. Keep up the good work.

Posted on November 11, 2013, updated November 12, 2013
I am anxiously waiting for my plants to arrive, and I am already having a bad experience with this company. Customer service rep Jamula was not at all helpful in my questions about my order, and I did not appreciate her negative attitude. I had to contact Fedex directly to have my questions answered. I wish I had read these reviews before I placed an order with this company, and I would have chosen more wisely.

Eucalyptus and Dwarf Cavandish Banana arrived VERY quick. The Eucalyptus looks great, but concerned the zone was incorrect on the site. Claims 7 is in the region it grows, but 8 on other sites. It can freeze here in my area which this species does not like very well and why the zone 8+. I hope it will do fine considering it is not a small growing plant and doesn't like potting. I will not be able to shelter it when it grows or if it snows. The Banana is a bit brown on its area from the top of the soil up to the green leaves. It looks a little soggy and rotten, but I have never had a banana. I can't wait to pot it and get this one growing too. The eucalyptus had a cute sheet enclosed giving hints on planting and growing. The Banana I will have to find one. They gave me two sites, but the first one doe not have the Banana listed. I will find information on it and get this little one growing and keep it safe from cold. I am happy with billing, discount shipping and speed of shipping and packing. Plants look better than I have seen from other places, but were 59.00 each with a 50.00 discount for buying both. The only other concern I have was a fee I did not pay for a 1 year guarantee. I am not too happy about thinking they will tell me that these things will not be replaced if they die prematurely.

This was my first of hopefully many more orders from Brighter Blooms. I ordered 1 3 gal "Heavenly Bamboo Nandina" 2 2 gal "Firepower Nandina". &"Everything about this experience was great. Starting off with a smooth, easy to navigate website. I also emailed them to ask to have a 1 yr warranty put on my order, they promptly replied and I called to have it added with my credit card #.
They also emailed me with the FedEx tracking #'s, once from customer service and once from when the labels were printed, this was fantastic.
Customer service was great, they were friendly and quick to the point.
My packages arrived, and they were boxed AWESOME. The way the put it together was great, they bag the pot, zip tie the base, once inside the box is another cardboard barrier so nothing moves around.. no dirt in the boxes..

I am a happy customer and will DEFINITELY be deailing with Brighter Blooms again!
Thanks

Joshua

Posted on June 25, 2013, updated July 29, 2013
My order to Brighter Blooms included 3 Autumn Angel Encore Azaleas and an Endless Summer Hydrangea. The order arrived but two of my azaleas were missing . I called customer service, who told me to call FedEx, who then told me to call customer service back. The two missing azaleas were shipped out, but this time, only one was the right kind. The most disappointing part of my order was the Hydrangea. It arrived with some blooms, but most of the flowers were dead or had fallen off. The plant's leaves fared the same way. The root system may be fine, but I am embarrassed to have such a mess in my garden...and it was not cheap.

I ordered 18 Nelly Stevens Holly bushes. So far the majority of them are growing very well. I did purchase the 1-year warranty which I encourage everyone to do because it is inexpensive! I have 4 bushes that are on the verge of dying if not dead. I called customer service and was so pleased with how nice they were and literally within 5 minutes of me hanging up the phone, I received a credit for the 4 dying bushes! I just ordered those bushes plus a couple other trees to try out!

Posted on July 3, 2013, updated July 9, 2013
I have to agree with all negative comments about the Brighter Blooms nursery .I just got my oakleaf hydrangea and plants look horrible .They look sick .Some of the brunches were broken.There is nobody to answer the phone on the costumer service end . It was a big mistake to order from Brighter Blooms I would never order again.

I first ordered from Brighter Blooms in April of 2013. Realizing that the order was likely to arrive before I could get my planting helper, I called to ask that the shipment be delayed. Dale was helpful, and scheduled delivery for the last week of April.
The six Sunny Knockout Roses arrived on schedule, and although I was initially dismayed by some difficulty in dislodging all of the heavy copper staples, the plants were certainly well protected, and very well leafed out. I felt confident enough to order again–this time a Knockout Rose Tree. Again I was extremely pleased by the specimen sent; well leafed out. its trunk well supported by a stake, and with small rose buds already set. All the plants are doing well, and I am looking forward with some excitement to seeing the young rose tree in bloom. Although I had never heard of this company beforeI received its advertisement, it now has my full confidence. I am impressed with its service, well-packed shipments and the quality of its offerings, which arrive as well-developed plants, and I will certainly order from Brighter Blooms Nursery again.

We could not be more happy with this nursery. We recently purchased four Encore Angel Azalea bushes and received quickly four beautiful healthy plants with excellent packaging. Only a slight problem. When we opened the box they were Encore Autumn Embers Azalea bushes. I notified them and asks what I should do that the wrong plants were sent. Their representative I talked to was very helpful and told us to just enjoy the plants and they would be sending the Angel plants as soon as possible. One week later the plants arrived. Beautiful, healthy, large plants that had blooms and a few flowers. We had never bought plants online but that is the only way now we will buy them and Brighter Blooms is the only nursery we will be buying from. We highly recommend.

Posted on June 18, 2013, updated June 19, 2013
I ordered 6 Double Pink Knock Out Roses from Brighter Blooms on 5-16-13 at a cost of $122.20 counting shipping. I received 3 big boxes, roses packed great but they where single bloom. I had already dug up a single bloom rose I had for years that I did not like. I called Brighter Blooms and told the guy that answered they sent me single bloom instead of double. He said "how do you know? I said "because they are blooming". They said to take pictures which I did and sent to them. But they said they couldn't open the pictures. I sent the pictures to a friend and she had no problem opening them. On Friday 6-6 after getting no where with these people, I called and told this girl what am I going to do with these roses, they are sitting in my carport with plastic around them, do you want me to sent them back. She said yes send them back. It cost me $67.74 to send them back. I received the double pink roses the following week. They have not said a thing about refunding me the shipping money. The roses end up costing me $189.94. ----Order ID #1063091

Posted on May 23, 2013, updated June 13, 2013
Posted on May 19, 2013, updated May 23, 2013
Well its a long story so I will make it short. You would be better off buying plants from an abandon nursery or taken from a dumpster than buying from this company. I ordered 4 plants-Bamboo Multiplex and only received two as two got lost. The two I did receive were just about dead. Called the company and was first told you should have reported it and taken photos. Well I did report it and had proof from an e-mail. Then was told to send photos which I had right out of the box. After about a week or so they agreed to send me a credit voucher, no shipping just a credit for the plant only. Even though I didn't pay for shipping originally the replacement should be identically sent. Then I received the two missing plants that were very much alive compared to the original two I got that looked dead. Well having to wait until the credit voucher for (one) was activated which was totally stupid on their part(took a week). Why would they issue a voucher and forget to put it in your system. I saw someone else post the same thing about this voucher problem. Also I should mention their customer service department-not placing orders they are happy to do that, is almost always closed and you can't leave a message(call back later were up to our ears on complaints).
Well stupid me I finally kept calling and got thru to a salesman who said sorry about customer service I think they are just overwhelmed right now. I placed an order for two plants, using the voucher that was now good after a week and buying one more bamboo plant. After two weeks both plants arrived and one is almost completely dead. I am embarrassed from my neighbors who wonder why I would order another one from this same company. I just can't believe that they would employ people who would box up a plant that looked liked mine do. The verbage in the ad says very healthy plant will arrive. LOL not so. I have given up as it makes my blood pressure go up just talking to them.

I had ordered a Gardenia Tree that arrived smaller then I was expect and in a so-so condition. It started yellowing and loosing leaves in a few days. A month later my tree lost almost all leaves. I sent email with pictures to customer service, and next day I got response from Deisha. She was letting me know that she is working on my tree replacement. I got my beautiful tree in a few days. New tree is healthy, expected size, and has some buds on it. I’ve been ordering from this company for few years. I will recommend this company to all my friends.
Thank you Deisha for your speedy responce.

We needed a 3-4 foot evergreen, flowering, easy-care protection shrub to line our newly erected wrought iron fence bordering the front yard of our new house. Double knockout roses were our choice. Finding them at our local nurseries wasn't happening, so we decided to order online. The 19 plants we ordered from Brighter Blooms came well packaged, pruned severely but that was expected. We ordered 15 reds and 4 pinks and received exactly what we ordered. Trying to save some money we got the 1 gallon plants instead of the 3 - I figured we would just wait the extra time it took for them to grow. (Turns out the wait won't be long) Without amending the soil at all - all we did was remove the sod in the yard where they were to be planted - we got them in the ground 3 months ago, early March. These little gems have out performed themselves. We are extremely impressed with the fact that not one of the plants have had the least bit of problem, and they all were flowering profusely within weeks. They have at least doubled in size since we planted them. It's been triple digit temps here in the foothills of the San Bernardino mountains, and these roses haven't missed a beat. We are very happy with our purchase from Brighter Blooms and we just ordered a Forsythia for some more great color in front as well as 2 Royal Empress Trees, 1 for the front yard and one for the back, to give our little ones some much needed shade while they play. We did purchase their 1 year guarantee for all of the plants, but I sincerely doubt we will need it.

I ordered two red Dogwood trees from Brighter Blooms before I read reviews here on Dave's Garden. Unfortunately, when my order arrived I discovered that I had received four Camellia bushes/trees! I called the company over the weekend and the lady who answered said she could not do anything to help me and suggested that I call back on Monday morning. So I called Brighter Blooms on Monday and spoke with Gina and told her that I wanted a full refund and also wanted to know when they would have Fed Ex pick up the Camellias. There were several back and forth phone calls but I finally received a full refund today (Friday) and Fed Ex did come on Wednesday to pickup the package.
I know this sounds positive but the whole experience feels negative. I spent a lot of personal time with phone calls and other related tasks plus the anxiety that they might try to refuse my demand for a full refund. I learned one important thing- always check reviews of on-line businesses BEFORE I place an order with them.

"On Jul 26, 2013 12:53 PM, Brighter Blooms Nursery responded with:

Our order initially shipped on May 9th and delivered on May 11th. Our customer contacted us over the weekend when our Customer Service Dept. is closed. Monday AM she called, and got in touch with a representative who let her know we would issue a full refund, as well work with Fed Ex to remove the packages from her home. We issued a full refund for the order back to her original form of payment on May 14th , as well as had Fed Ex remove the packages at our expense. Our Customer Service Manager reached out to her via phone to apologize for the inconvenience, and issued a store credit for 50% of her order value. Our hopes was that we would have another opportunity to prove ourselves with this customer.
She was very grateful for the follow up call, and seemed satisfied with the resolution to the issue.
"

Posted on May 13, 2013, updated May 13, 2013
Last June (2012, I ordered two Royal Empress trees and two Needle Palm trees from Brighter Blooms. The Royal Empress trees failed to live up to their "fast growing" description but, as directed, I cut them back to the ground this Spring and they seem to be responding well. I ordered the Needle Palms specifically for their "cold hardy" ability, as I live in Upstate New York. Although we had a milder than normal Winter, both Needle Palms have perished. As Brighter Blooms does not guarantee their plants beyond 45 days, I wasted both money and effort on my purchase.

I have decided to only deal with local suppliers and those who provide a minimum of a one year warranty from this point forward.

I submitted a comment to the Brighter Blooms website (which, on reflection, only provides glowing comments) on the Needle Palms to warn others that they might not live up to their hardiness claims.. Although the comment was submitted more than a week ago, it has not appeared.

Caveat emptor, I guess.

Posted on May 6, 2013, updated May 9, 2013
Posted on May 6, 2013, updated May 6, 2013
I placed the order at 2:30 PM and I received notification of this order at 2:37 PM after placing the order! At 2:53 I emailed to cancel the order and then called and requested the order be canceled and was told the order was not in their system yet. I ordered Lilacs by mistake. In that short of time and the fact it was not yet in their system, what could they have possibly done with my mistaken order?

I then talked to Joe and ordered 3, 3 gallon Gardenias at
Product Total: $170.85
Sales Tax: $0.00
Shipping: $42.71
Discount: ($50.00)
Surcharge: $0.00
Grand Total: $163.56
BalanceDue: $0.00

They want to charge me a cancelation fee after my spending over $500 in the last year. I think they should thank me for being a good customer not charge me a fee.

We purchased a clematis and a rose tree from Brighter Blooms last year. The clematis was advertised as "1-gallon", but arrived in a 1-quart pot, which itself was oversized for the tiny shoot that was included. The plant only survived about a 6 weeks.

The initial reply of customer service was that pot sizes do not reflect actual volumes, but rather "equivalent nursery sizes". I tried calling to follow up but could not reach someone who could resolve the dispute. Beyond that, it wasn't worth the trouble.

Also, the rose tree (by definition a graft) was supposed to be deep red. What grew out were pink-ish flowers that were not nearly as full as the advertised product. It may be the root stock, or another breed. However, the tree did take very nicely and survived the winter, and I've become fond of it anyway.

"On Jun 6, 2013 3:42 PM, Brighter Blooms Nursery responded with:

Thank you for posting your concern. We have tried to reach out to you through through D-Mail, but unfortunately we've been unsuccessful. We also have not been able to find you in our database from the information you've provided. Please call us as soon as possible so that we can take care of your order and make sure your experience with Brighter Blooms Nursery is a positive one. Our number is 800-399-9514, and when you call, please ask for Josh. It is important to us that your expectations are not just met, but exceeded. Thanks!"

Terrible customer service !!!
I ordered knock -out roses for my local NYC community garden.
Unfortunately I received different plants than ordered. Weeks later I am still trying to get the correct plants. Dozens of emails and phone calls to no avail.
Their 'Log in for information" does not work , in fact 'log in' does not even exist on their web site.
Buying plants should be an informative pleasant and courteous process and should not waste hours of my time and energy .
I notice other members had similar problems but changed a negative review to a neutral or positive one after the problem was solved months later.
Months later is too late!! I assume Brighter Blooms gifted the plants to smooth the way. I have no interest in waiting months to have a simple issue resolved.
I do not want to waste any more of my time with an unprofessional and inconsiderate supplier Please avoid ordering from Brighter Blooms and try support a local nursery who needs your business and can solve any problems face to face!

I asked for Frost Proof Gardenias for Christmas. My sister in law, a fellow gardener, found them on line at Brighter Blooms and ordered 2 for me GAR-FRO3. Online during ordering it said they would ship during planting season. This is common in this situation and she and I thought nothing of it.
Unfortunately, the plants arrived two days later, Dec 21, which in NJ is NOT planting season.
I called them to let them know what would happen. On their paperwork it said to contact them within a week or so if a plant arrived in questionable condition. The plants were beautiful, however I wanted them to know if I could not keep them alive indoors during winter (they were large), then I would expect them to be replaced.
Well, similar to others, I emailed customer service and called twice. The phone calls were never answered. No matter when I called it said to call back between 9-5pm M-F, which I did to no avail. The emails would bring an error message = 'user error' screen.
I gave up, put the plants in the bathtub (dragging 3 gallon plants up the stairs) and tried to keep them alive.
They survived, but this situation kept me from using my bathtub all winter.
Terrible customer service.
I told my sister in law who buys a lot of plants, and anyone else who will listen, to stay away.
This company is too much hassle to deal with, unless you have lots of time to manage their mistakes and uncaring attitude.

Posted on April 5, 2013, updated April 22, 2013
I ordered from Brighter Blooms on March 1st, 2013, and my order arrived March 29th. The jasmine vines looked great, but my fragrant tea olive was chewed up by pests and had brown spots, as did my eucalyptus tree. I was offered in-store credit for the eucalyptus trees, but no compensation for my tea olive. When I went to use my in-store credit, the website wouldn't accept the code. Also, my largest plant, another eucalyptus, didn't come with the rest of the order. I was never informed that it was back-ordered until I specifically asked when it didn't arrive with the other plants.

Brighter Blooms customer service has yet to answer two of my emails (regarding treatment of my eucalyptus, my missing plant, and my bogus in-store credit code). I've been patient and flexible, but at this point I'm surprised Brighter Blooms is surviving as a business with their current practices.

I purchased two Nules Clementine trees. I planted them the day they arrived. After a month nothing happened. I emailed them. They said to give it another month. Still nothing. I called them. They said to give it more time. I emailed them again at the end of the summer. One had 1 leaf on it and the other looked dead. They said to scrape the side. I did. They asked me to send a picture of them. I did. They were still alive but not growing. Over the winter they died. Now they won't answer any of my emails.

"On Jun 6, 2013 3:48 PM, Brighter Blooms Nursery responded with:

Thank you for posting your concern. We have tried to reach out to you through through D-Mail, but unfortunately we've been unsuccessful. We also have not been able to find you in our database from the information you've provided. Please call us as soon as possible so that we can take care of your order and make sure your experience with Brighter Blooms Nursery is a positive one. Our number is 800-399-9514, and when you call, please ask for Josh. It is important to us that your expectations are not just met, but exceeded. Thanks!"

Originally, we bought some pink muhly grass and were less than satisfied, but the company has the best customer service I have ever encountered. They called me on the phone and sent new product immediately. I sincerely think they want to be a successful company and one of the keys to that end is customer satisfaction. Well, I give them a 110% AAA+++ in satisfying this customer! Thanks Chris, Crystal and Josh!!!

Stan and Dianne

Posted on February 22, 2013, updated March 6, 2013
I ordered knock-out roses and paid a PREMIUM!!! relative to other outlets. Some of the roses died. Customer service argued with me that they weren't really dead. Been gardening 30 years, but whatever... Nothing about their product or service is worth the price. Just go elsewhere.

Late last year I placed a small order--my first experience ever buying shrubs or trees over the Internet--and the juniper arrived very well packaged and in superb condition. Better than I was expecting. Given my positive experience, I ordered a tree about one month later, but changed my landscaping plans soon thereafter. The customer service was terrific and I had no issues with a change order. I will surely buy from them again. Thanks Brighter Blooms.

I had ordered a Meyer lemon that arrived in a huge box and in wonderful condition. It started adding blossoms and new growth immediately. I then ordered three more items, one of which was a dwarf banana. The banana arrived in a short box and all the fronds were broken. I notified BB and they thought the fronds might be wilted, but that they would replace it if the tree did not recover. Three weeks later I sent another picture of the broken fronds and they immediately sent a beautiful replacement in a tall box without one damaged frond. My other plants are also doing well.

I really like this company. I read that someone said you could get the same plants at Walmart for cheaper, but Walmart doesn't carry what I ordered. Also, before I ordered, I shopped around the internet, and BB had the very best prices. They get an A+ from me.

It was a pleasure working with Josh. The customer service he provided was excellent.

my dream came true because of these people! i've bought hundreds of gardenias only to end up with 4 sprigs of twigs that i kept til shame set in. then i found the 'no frost gardenia'. little thing came with 2 little blooms and maybe 4' tall. i stuck it in the ground with only miracle grow soil. it LIVED! and BLOOMED and didn't get yellow spotted leaves. i went to SOME of the 'depressed gardenia growers'(killers) sites and raved. some day i'll have a wall or complete yard fenced by gardenias. and brighter blooms will be my salvation.

I ordered three sweet olive trees from Brighter Blooms the other day. They wouldn't be shipped until May because of inclement outdoor weather, but I wanted them to grow indoors. These trees mean a lot to my mother, who was used to seeing them in her childhood in China.

I asked Devin if it were possible to have them shipped sooner, and to my delight, she overrode the hold and said that we should expect them by the end of the week. In addition, she immediately sent a confirmation email detailing the change and giving me instructions for tracking the trees. Devin is extremely professional and accommodating, and makes me feel confident to order from Brighter Blooms again.

I'm so excited for my mother to receive them; the trees' fragrance are going to be such a comfort and joy to her.

I just wanted to comment on the Customer Serivce Reps. and on my order. First let me explain that I'm hard of hearing. I had made a purchase of some rose trees and rose scrubs. I had made a mistake on my order and needed to let them know about it. I had emailed them and let them know about the situation and that I wasn't able to speak on the phone, that we had to do everything through emails. I reached a wonderful Customer Service Rep. that helped me from beginning to end. She was very helpful, very understanding and most important was her patience. She and I worked everything out through numerous emails. My orders are being processed and I can't wait to recieve them. I wish that more companies had Customer Service Reps. like the one I had (Devin). She was professional, very knowledgable and very friendly and we even shared a few smiles. You were great Devin. K. Mueller McAlester OK

Thank you, Brighter Blooms! I am an extremely pleased buyer. I received my Knockout Roses from Brighter Blooms in the mail this last week and was amazed at how well preserved and how safely they were packed in the boxes. Fabulous shipping! They were simply gorgeous when I opened the boxes and pulled them out. I couldn't ask for anything better. I will be buying more from Brighter Blooms.

Posted on May 17, 2012, updated October 17, 2012
Posted on May 17, 2012, updated May 17, 2012
I have bought several fruit trees from brighter blooms for almost a thousand dollars , three of those trees died and i tried to get a repacement since they were still under warranty . They refused and said that they will only give me a credit to use for future purchases and the credit was for only 40% of what i paid . I lost 60% of what i paid . I called several times then i submitted a complaint against them to the better business bureau . This is the worst company to deal with , they do not honor their warranty and their prices are three times higher than the prices anywhere else . You can buy the same plant for a lot less from walmart or home depot or lowes and with one year warranty . Stay away from this company very high prices and no warranty and very bad plants and very bad customer service

Posted on June 19, 2012, updated October 17, 2012
This is the first time I have used Brighter Blooms online service and I wish I had read this blog first.

I ordered two 3 gallen rose bushes. Both were supposed to be Coral color and both were pink. I can't stand pink. Anyway, the roses that were left were dried and dead. The stems were also brown and dead. No live roots. The tree I bought was also dead. A few green leaves, but no live roots. No green inside the bark. My gardener dried to save the tree, but no luck.

The best advice I can give this company is to close.

Dave ...
I could spend all day praising BRIGHTER BLOOMS and the type of service I received. However, it would be more realistic to include a copy of an email I got today in response to my experience as a first time customer. Now, THIS is a business who will get mine and I will be more than certain to pass their good work on to my friends and family! Perhaps the best part of all is the wonderful young 'cajun' I delt with and the start of a delightful business relationship!
His name is JOSH, and these are his words.

Sincerely,
Andi Tenis-Schereck
Lawton, OK

It was so nice speaking with you today. You had so much energy and life it was just beautiful!

Here is what we discussed:

I have ordered a replacement Black Magic Elephant Ear to ship the week of May 1st 2013.

Attached is your coupon code for taking care of this initial baby. Call the sales line at 1-888-504-2001 the ask for Gena, and she will take care of you, so you wont need to do anything over the internet.(this can get confusing). Just give her this coupon code and she will deduct it of your purchase.

treegift15

We appreciate your kind words and are thankful we were able to help you with your order. As a company, we work to achieve positive responses from any customer service and sales interactions. We do not post all of our positive reviews to our website, because there is a popular website used within the gardening community where we encourage our satisfied customers to share their kind words. It is a non-biased website, and reflects a myriad of customer responses; be it positive or negative. Our company has taken a new direction with customer service, and we are confident that the positives will quickly outshine the negatives. Thank you for taking your time to share with us, and we hope you will be willing to share your comments with others.

Please click the link below to visit Dave's Garden Review Website

[HYPERLINK@davesgarden.com]

Thanks,
Brighter Blooms Customer Service

Josh
Customer Service Manager
Brighter Blooms Nursery

In April I ordered 5 evergreen trees from this company. They arrived fast and I planted them the same day. By July all 5 had died. Granted, it was a hot summer with severe conditions. I filled out an online replacement request and heard nothing for months. However, in October I called and received the best service. I was informed they were aware of and correcting their customer service issues. Without hassle they offered to replace all five trees. The shipment went out the next day. I'm waiting on them to arrive but grateful for the helpful assistance so far!

I went against the grain and ordered some plants from this company. They were shipped four days after I ordered them and arrived promptly.

To my delight, I opened the box immediately and found large, healthy, well-packaged plants! The soil around them was moist, and there was a breatheable, adjustable plastic cover. Only the weigela was a bit worn, although that probably is simply an artifact of the seaon. It was much larger than I expected and clearly alive.

It remains to be seen how these plants perform in the future, but I am encouraged by the condition in which they arrived.

In addition to the numerous issues I had prior to receiving my order, I received diseased plants.

I received diseased plants including the crape myrtle sent with the very damaging fungus cercospora lythracearum, the hydrangeas sent with the disease anthracnose, the lilacs with the plant disease powder mildew, and the roses sent with large amounts of insect damage. I requested my refund and took many pictures of the plants & send them documentation for my refunded.

Due to the plentiful issues had with Brighter Blooms and the literal lack of response from their customer service reps (their customer service is terrible, I may post more details on that later too) I contacted their company via email, multiple times. I received no response yet again.

I will definately be recommending against this company to those who are looking for healthy plants & no aggravation or refund issues. I have spent 2 hours on the phone it total with them & sent multiple emails. I even emailed them back & told them I'd like to work it out with them but if they continue to not address the issue I will have take the resolution efforts elsewhere. To date they still have not addressed my refund for which I have extensive documentation of the diseased plants sent.

Also, in my experience calling brighter blooms I have found that if you hit #1 "For a problem with an existing order" no one answers and you get put through to a machine & if you hit #2 "to place an existing order" a customer service rep will answer the phone but will not provide assistance regarding this problem! When I have gotten through I have asked for a manager & I have been told no one was available.