Comments regarding Volkmann Bros. Greenhouses

In February, I ordered 4 reservoir wick pots from Volkmann Bros. Greenhouses. They arrived a month later with NO WICKS! I have asked them 4 times to please send 4 wicks with no response. No one seems to be minding this store.

I ordered a large bag of Volkmann's Wick Watering soil on May 26, 2010. When I hadn't received it about 2 weeks later, I attempted to contact them. Their fax number is out of service; other numbers that I was able to obtain either simply ring or go directly to voice mail.

I contacted the African Violet Society of America; they had literally just gotten off the phone with another member who had also had problems with Volkmann Bros.

The Violet Showcase in Englewood, Colorado (a suburb of Denver) has posted a message on their Updates, Specials, and Close-outs page that says:

"We have had a number of inquiries as to why we no longer offer Volkmann Bros. wicking saucers as we have for many years. As far as we can determine Volkmann Bros. has gone out of business. This is based on our experiences over many months of orders to them going unfilled, and phone calls, e-mail messages, postal mail inquiries, and fax messages being unanswered. We regret not being able to offer the wicking saucers any longer."

As of today, 15 Jun 2010, the company has still not - but of course they managed to take my money INSTANTLY (I ordered online - something I've done hundreds of times on other sites without issue). I hate to have to post a message like this, especially as I have done business with them for a LONG time (I used to live in Dallas, not far from their original greenhouses) but their web site is still up and active. I just wish I had seen the message from the previous poster (from 2007!) before I spent my own money. Hopefully I can prevent this from happening to others.