Comments regarding KT Botanicals
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Comments:
Rating | Author | Content |
Neutral | soapguy (1 review) | On Sep 16, 2011, soapguy Saint Bernard, OH wrote: I've just placed my first order with KTBotanicals five minutes ago. I will remain neutral until I receive the product I ordered. I have read extensively on this company and have great confidence in them. On Sep 16, 2011, KT Botanicals responded with: "On Sep 21, 2011 1:31 PM, KT Botanicals responded with: Hello, since you have placed a pre-emptive review, would you please update it for us? We show that your material arrived within a few days of placing the order. Thanks! |
Neutral | EthnoMannen72 (1 review) | On Dec 4, 2010, EthnoMannen72 Berlin, Germany wrote: While in Berlin for business, I found it very difficult to find certain items that I am usually accustomed to purchasing in the states. I was happy to know that KT Botanicals was willing to accomodate my request to ship my items overseas because I was in desperate need of these items. I suffer from anxiety and being stuck in meetings all day with foreign clients seemed to amp up that anxiety. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | ISHMAEL (1 review) | On Dec 4, 2010, ISHMAEL Little Falls, NY wrote: Posted on December 1, 2010, updated December 4, 2010 On December 4th, 2010, ISHMAEL changed the rating from negative to neutral and added the following: Apparently, the best way to contact this company is through this message board. I received a call from the company within 15 minutes of posting my disappointment. I do not buy their reasoning. I received other plants in the mail this same week. I am an orchid grower and botanist who studied under Dr. Chin Chi Lin. I am familiar with what plants can take. I ordered on 11/11 and stated in the "special instructions box" on their order form to "ignore the weather. Ship immediately. Email me if you can not." (FAQ states that items ordered after 12/1 will be held until Spring) They sent me an email stating my item was shipped when in fact, it was not. I took days off to wait for the mail. I was sorely disappointed. This is the type of customer service I would expect from two kids operating a company out of their mother's garage. My wife has also "banned" me from using this company. Thank God for Ebay. On Dec 4, 2010, KT Botanicals responded with: "On Dec 3, 2010 5:07 PM, KT Botanicals responded with: This customer ordered two very cold-sensitive tropical plants in the middle of an East Coast winter. Tropical plants that are grown in 85 degree greenhouses, must be acclimated to withstand the low light, low humidity, and cold temperature conditions that they will endure during the shipping process. This takes a MINIMUM of 1 week acclimation if the plants are expected to stand any chance of arriving in living condition. |
Neutral | scotched (1 review) | On Nov 16, 2010, scotched Pasadena, CA wrote: Posted on November 13, 2010, updated November 16, 2010 On November 13th, 2010, scotched added the following: Hey KT Botanicals - Although my package was *prepared* (shipping label printed) on the 4th - the fact remains, it wasn't shipped until the 8th! I see you've stated facts about your company, but you said nothing about your lack of customer service. I WANTED to cancel my order on the 6th (after fully understanding your policy of a possible 10 day wait time) AND the fact that you couldn't even tell me if an item was in stock. Sent emails to cancel my order (well before it was shipped), NO RESPONSE. A rep from KT gives me a call the DAY my order arrives, for what? You couldn't call me earlier when I actually needed help? Like other comments below; I believe this company does not have actual stock, and simply drop ship orders as they get 'em. Their products aren't bad, but it's clear that a SALE is more important to KT botanicals, than their customers' assurance and peace of mind. On November 16th, 2010, scotched changed the rating from negative to neutral and added the following: KT refunded my costs (November 15th) on their own (without my asking), and didn't ask me to return any items either. I appreciate the gesture even more than the refund, shows these guys care. On Nov 16, 2010, KT Botanicals responded with: "On Nov 10, 2010 7:02 PM, KT Botanicals responded with: Hello Scott and Daves Garden. This order was received on the 2nd of November and was packaged for shipping on the 4th. It arrived at its destination on the 10th of November; 6 business days after receiving the order (USPS Tracking Number 9101010521297883235669. We make it a point to process and ship orders within the shipping and processing time frames that we clearly state in our FAQ, as well as on the order confirmation page: |
Neutral | FlyinVito (1 review) | On Sep 28, 2010, FlyinVito Parlin, NJ wrote: Fast shipping but found the Kratom material to be less than substandard. I threw one order in the trash. |
Neutral | sagelmaurer (1 review) | On Aug 3, 2010, sagelmaurer Putney, VT wrote: Posted on July 9, 2010, updated August 3, 2010 On August 3rd, 2010, sagelmaurer changed the rating from negative to neutral and added the following: After a couple months since my order, I did finally receive word from KT botanicals. The day that I posted this review my money was refunded, and they did contact me. They sent the lotus order without charge, and called me many times asking to take down the negative reviews. I am very grateful the money was refunded, and the lotus was sent. However I was not happy about the many phone calls and the requests/demand to take down the negative reviews. I am a very busy person running a business and did not have the time right away to write update my negative reviews. This is part of the consequence of treating customers the way they did. I am not sure if I had not written this (and a few other) negative reviews if my money would have been refunded, and the lotus sent. I will not work with KT botanicals again, but I am very thankful they refunded the money, and sent the lotus free of charge which they did not have to do, and I realize this. Blessings. On Aug 3, 2010, KT Botanicals responded with: "On Jul 25, 2010 8:24 PM, KT Botanicals responded with: The following is the tracking information for the above customer.... who also agreed to post an update letting everyone know that she did in fact receive BOTH A REFUND OF $250 AND HER ORDER, which actually puts US out of pocket quite a bit- Not to mention any damage done by her libelous complaint on here and 3 other complaint boards. Thanks "Sage" for honoring your promise to follow up and update your posts. Karma sweetheart... Karma. |
Neutral | Remmy40 (1 review) | On Jul 28, 2010, Remmy40 Beverly Hills, CA wrote: Posted on July 28, 2010, updated July 28, 2010 Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | poppy68love (1 review) | On Jul 25, 2010, poppy68love Beverly Hills, CA wrote: Let me tell you about KT Botanicals. I have been with these guys and gals since their inception and they have always treated me kindly and gotten my orders shipped out in a reasonable time-frame (delivery in about a week). If an issue EVER came up, Tyler and his employees have always been more than fair in resolving it, which is more than I can say for most companies that I have dealt with. I have bought literally thousands of dollars in specialized herbs and extracts from them and have always been satisfied with their product quality, prices, and service. The real gem about buying from these guys is that they are the real deal and have an almost encylopedic knowledge of their field. Their competence, makes me confident in buying from them because I know that I will receive exactly what I order at the potency stated on their site. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | RickyHickson (1 review) | On Jul 16, 2010, RickyHickson Birmingham, AL wrote: KT Botanicals is a pilar in the ehtnobotanical community. For us researchers, Tyler's work is invaluable. He provides us with the plants we demand, at a price we can afford, and at a quality that we simply can't find elsewhere. They have been around for a long time and aren't a new kid on the block by any means and it bothers me to see a post such as this one. Surely, the below post will be resolved or removed within the next few weeks. Tyler, any words on this one? I refuse to believe that this man or his company ripped anyone off. I have yet to hear of any one of my MANY MANY refferals to KT Botanicals ending up anything less than completely satisfied with their business dealings. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | Saving_Grace (1 review) | On May 19, 2010, Saving_Grace Franklin, PA wrote: I tried the Anxiet-Ease last night and it really helped. It just kind of took the edge off w/out making me groggy. I was having some problems w/ my daughter and I usually take Clonapin, but trying to get away from the pharm. drugs, I thought I'd try this. It definitely helped calm me down and ease my stress. Note from the Garden Watchdog editors...It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "HplyEvrAftr." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers. |
Neutral | HplyEvrAftr (1 review) | On May 19, 2010, HplyEvrAftr Harrisville, PA wrote: I've dealt with Tyler @ KTB for many years and the experience has always been positive for me!! Great products - Always fresh and pkg'd professionally - Great customer service, and overall a pleasure to deal with :) Note from the Garden Watchdog editors...It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "Saving_Grace." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers. |
Neutral | davegm100 (1 review) | On Nov 3, 2009, davegm100 Spring, TX wrote: Posted on October 29, 2009, updated November 02, 2009 On November 3rd, 2009, davegm100 changed the rating from negative to neutral and added the following: I never did get any communication from the company, however I did receive the products and after checking I must say the quality is very high and consistent. They sell good quality products but shipping times and customer service is lacking. |
Neutral | NancyD_LMT (1 review) | On Aug 4, 2009, NancyD_LMT Greenville, NH wrote: I placed an order on July 12. I received an email July 20 saying it had shipped. (Yay!) On July 23 I received a phone call from someone who received my order instead of his own. My address and phone number were on the enclosed invoice, but the package was addressed to him. On August 19th, 2009, NancyD_LMT changed the rating from negative to neutral and added the following: I sent one last email on 8/15, once again described the mistake on my order, and let KT Botanicals know that I had, regretfully, begun the dispute process with my CC company. On August 18, I received a very sincere apology, my credit card was refunded, and Tyler offered to send my order free of charge. I do believe this is a very ethical company. As they state, they offer only average customer service, and this helps to keep prices low. I have no issue with this. But they also imply that their customer service via email is excellent during business hours, and that emails will be answered in a timely manner (1 to 2 days) as long as you don't ignore the guidelines listed in their FAQ. So, I'll upgrade them to a neutral, since they eventually did answer me and did the right thing. I feel confident that most orders go through without a hitch, and that I was probably the victim of a rare mistake. And they simply are not set up to efficiently deal with mistakes. |
Neutral | Nick1 (6 reviews) | On May 9, 2009, Nick1 Plainfield, NJ (Zone 6b) wrote: I am posting a negative because after claiming to have shipped my order it did not arrive. On May 9th, 2009, Nick1 changed the rating from negative to neutral and added the following: Thanks for the (quick, this time) feedback. I have changed my rating to "neutral". This seems to be an honest company, but I'm not used to waiting for extended periods. On May 9, 2009, KT Botanicals responded with: "On May 9, 2009 12:21 PM, KT Botanicals responded with: Hi Nick, |