Comments regarding KT Botanicals
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Rating | Author | Content |
Positive | khul81 (1 review) | On Aug 30, 2011, khul81 Birmingham, AL wrote: Posted on August 26, 2011, updated August 30, 2011 On August 19th, 2011, khul81 added the following: Read ALL the posts below. Is it USPS they use or USPS because UPS DOESN'T OFFER PRIORITY SHIPPING! That is a USPS service. UPS offers ground, next day, 2 day, 3 day and express critical. This thread couldn't hold water w/ a sponge. KTB is a scam that uses forums to dupe customers. On August 22nd, 2011, khul81 changed the rating from negative to positive and added the following: I WAS WRONG!!!! This company did not try to scam or defraud me. Travis from KT Botanicals contacted me today and fixed the problem with my order. Not only did they re-ship my package but they shipped the new order overnight and totally free of charge while refunding the total cost of my order as well. Boy, I couldn't have been wrong about these guys. I am so sorry. KT Botanicals, I want to thank you for taking the time to straighten everything out. I wish I could delete my post about this company as I feel I have done some damage to the reputation of this company by making my complaint in haste. Please forgive me KT Botanicals, I know we can enjoy many years of continued business with each other. Thank you Travis and Tyler. On August 26th, 2011, khul81 changed the rating from positive to negative and added the following: LIARS! FRAUD! THESE GUYS PROMISED THEY WOULD RESHIP MY ORDER OVERNIGHT SINCE THEY COULD NOT PRODUCE IT AND THEIR TRACKING NUMBERS WERE BUNK. I FIXED MY COMMENT AND RATING BEFORE I RECEIVED MY ORDER. THESE GUYS HAVE $336 OF MY MONEY AND HAVE LIED MULTIPLE TIMES ABOUT THE WHEREABOUTS AND SHIPPING OF MY ORDER. DO NOT BUY. FRAUD READ THE ENTRY ABOUT THEM ON RIPOFFREPORT.COM GIVE OUT TRACKING NUMBERS THAT WILL NOT WORK DUE TO THE FACT THAT USPS NEVER RECEIVES THE SHIPMENT. On August 30th, 2011, khul81 changed the rating from negative to positive and added the following: Nothing negative to say here. I'm very sorry about the loss Travis, I can completely understand for the delay and lack of communication due to unanticipated circumstances. THESE GUYS ARE TOP NOTCH. Very sorry for jumping the gun 2x. |
Positive | a_j_c_85 (1 review) | On Aug 24, 2011, a_j_c_85 Ferndale, PA wrote: I have placed a couple orders with Ktbotanicals and both times I've been impressed with shipping speeds and quality of the specimens. I will certainly be ordering again. |
Positive | Wagerng (1 review) | On Aug 22, 2011, Wagerng Fayetteville, NC wrote: I've ordered from this company multiple times and every time it's been a positive experience. Their Bali Kratom is always potent and I wouldn't drea |
Positive | peacerose45 (1 review) | On Aug 19, 2011, peacerose45 silver spring, md, United States wrote: Posted on August 14, 2011, updated August 19, 2011 On August 19th, 2011, peacerose45 changed the rating from negative to positive and added the following: The day after my negative rating and comments, I received a call from Travis, their Operations Manager, who admitted that my order had indeed fallen through the cracks, apologized profusely and said that they would send the package as expeditiously as possible, including a bonus pack of one of the items I ordered. He also promised me a discount on future orders. The package has arrived, my credit card account has been refunded the amount for the out-of-stock item, I am very pleased with the quality of what I received and I am changing my rating to positive. |
Positive | Hesperidae99 (1 review) | On Jul 22, 2011, Hesperidae99 Grain Valley, MO wrote: It was with this forum that I decided to give KT Botanicals a try. I ordered Amanita Muscaria Caps and Pedicularis Densiflora (Indian Warrior). I placed the order on Tuesday and received on Friday! Super fast (I'm in the Midwest). The specimens arrived precisely as described on their website and actually exceeded my expectations. They were beautiful specimens and were packed well. I will definitely do business with these people again. Thank you KT Botanicals; you have a new customer! |
Positive | pattygreengenes (16 reviews) | On Jul 20, 2011, pattygreengenes Lansdale, PA wrote: I ordered a trichocereus cutting and two varieties of poppies. Both poppy packets contained amounts equivalent to those provided by sellers on eBay and the cutting was enormous, way bigger than I anticipated - over 4" across and 6" high. Arrived in about a week, well packaged and I received emails keeping me up to date on my order. |
Positive | J__B (1 review) | On Jul 11, 2011, J__B Stratmoor, CO wrote: Posted on July 11, 2011, updated July 11, 2011 On July 11th, 2011, J__B changed the rating from negative to positive and added the following: Less than an hour of leaving my concerns here I was contacted first by email then by phone. They were very helpful in addressing my concerns. It turns out what I had feared to be mold was infact the products natural appearance and they were more than willing to make accommodations for the zornia which they agreed wasn't up to their usual standards. |
Positive | michaelreach (1 review) | On Jun 26, 2011, michaelreach Santa Monica, CA wrote: I have a Ph.D in molecular biology and have used KT Botanicals for a few years, and have found their products excellent. I have also used several different merchants, and always was disappointed. For instance their Kratom is far superior to anyone elses. Their only drawback is that they are not as fast as McDonalds, and I have had to wait a week or so. Thank You Tyler and Travis. Michael |
Positive | jasontru (1 review) | On Jun 22, 2011, jasontru Austin, TX wrote: Posted on June 22, 2011, updated June 22, 2011 On June 22nd, 2011, jasontru changed the rating from negative to neutral and added the following: On June 22nd, 2011, jasontru added the following: And I do understand that some order can take a while. I just wanted to get a tracking number because it would give me an idea of when it will arrive. I have had issues with delivery companies just leaving a package at my door and having the package be stolen. On June 22nd, 2011, jasontru changed the rating from neutral to positive and added the following: Of course. A couple hours after posting I receive the package! I'm dumbass. Thanks KT and Travis. On Jun 22, 2011, KT Botanicals responded with: "On Jun 22, 2011 12:11 PM, KT Botanicals responded with: Hi Jason, |
Positive | rjh1 (1 review) | On Jun 14, 2011, rjh1 brisbane, Australia wrote: I have ordered product from this company a few times and have been pleased by their response time as well as their range. My last purchase had one item that was mistakenly substituted for what I had ordered and when informed of this I was told to keep the item and the correct product (with a little extra amount by way of apology) was sent. As I am an overseas buyer it's nice to bookmark suppliers you can trust. |
Positive | Musicman321 (1 review) | On Jun 9, 2011, Musicman321 San Angelo, TX wrote: I've had a great experience with KT Botanicals and wanted to put in my two cents. Before ordering from this company I read through all of the reviews and comments, as well as the company's FAQ. I admit I was amused by parts of the FAQ, as they were bluntly straight-forward and kind of funny. I placed my order on June 3rd and received my order on June 8th. Everything that came was correct, and I must say that the quality of these products is great. I am especially impressed by their UEI Kratom. I saw a few negative comments on this board, but I found their level of service to be good. I believe in giving credit where credit is due. I will definitely be ordering again in the future. |
Positive | blizzard2587 (1 review) | On Jun 8, 2011, blizzard2587 Morgantown, WV wrote: Posted on June 5, 2011, updated June 8, 2011 On June 8th, 2011, blizzard2587 changed the rating from neutral to positive and added the following: I have recieved the package VERY quickly and was very impressed with the company. Thank you Kt botanicals and I will definitely be ordering again ! |
Positive | kayleidoscope (1 review) | On Apr 13, 2011, kayleidoscope Aldie, VA wrote: I'm am very impressed with KT Botanicals! My order was shipped not even a day later than when I placed it. The package arrived a day earlier than the posted expected date! Very fast shipping :)! |
Positive | padi61 (1 review) | On Apr 7, 2011, padi61 Fort Worth, TX wrote: Posted on April 4, 2011, updated April 7, 2011 On April 7th, 2011, padi61 changed the rating from negative to positive and added the following: Travis and I reached an agreement. I just want to say, If KT botanical is looking for a warm fuzzy, wrong Grandma here. That said, he spent some time talking with me. He SUGGESTED: A full refund. A reshipment via ups 3 day select, and imparted some homeopathic wisdom to me. End result, As of 4-06-11 I had all my money back. As of 4-7-11, I had everything I ordered. He also included a sample from his wares, and a recommendation on some websites where I could do some research on other products. The recommendation proved invaluable. I wish that he had of gotten things right first. He did go above and beyond to repair the situation. In the end, he was above pay grade in delivery and time spent. A priceless source of information. A treasure in personality. Get your stuff in a tighter formation Travis. Your energies are best used getting it correct the first time. His mom did a good job. In the end, I will be back and order again and again. I'm not concerned at all about reordering. Give em a try, but bust him if it aint right. All of that said, Please DO try them. If you hit a snag in the road, be proactive and email, call, do whatever you have to do. Sometimes, we have to do extra. All of us. None are exempt. |
Positive | petersoldan (1 review) | On Mar 15, 2011, petersoldan Livingston, TX wrote: I have purchased from this company several times. The kratom was of excellent quality,nicely packaged and shipped PROMPTLY. I am not affiliated with the company but just wanted to add my positive 2 cents worth. If concerned about the shipping....I suggest you read their FAQ. You will see that you recieved the product well in advance of their stated time frame-which is at least as fast as the other companies. It appears that they print the shipping label first and then fill the order.(All well within their stated times in the FAQ). This causes you to recieve an email saying the item was shipped. SOME people then believe there is a problem with the shipping. This is not the fault of KTbotanicals,but merely a side-effect of using the postal system and stamps.com endicia etc.If all else fails then follow these 3 steps: |
Positive | tex198 (1 review) | On Feb 16, 2011, tex198 Austin, TX wrote: Posted on January 12, 2011, updated February 16, 2011 On February 16th, 2011, tex198 changed the rating from neutral to positive and added the following: So my products came and they were exactly as described. The manager called me and apologized for the delay, he sounded sincere and offered me a discount on my next purchase. As far as ordering from them again, I will. Sometimes you have to wait a bit longer for good things. |
Positive | Jakiddy (1 review) | On Jan 25, 2011, Jakiddy Minneapolis, MN wrote: Posted on January 21, 2011, updated January 25, 2011 On January 25th, 2011, Jakiddy changed the rating from neutral to positive and added the following: What they said is completely accurate. I received my package in a very timely order (but just haven't been able to get to reposting), and am very pleased. I will continue to use KTB, and recommend them to anyone. If you work with them, they will definitely work with you. Don't let any *cough* slightly ignorant people *cough* on here persuade you otherwise ;) On Jan 25, 2011, KT Botanicals responded with: "On Jan 25, 2011 1:22 PM, KT Botanicals responded with: Customer ordered on the 19th and received his package on the 24th, |
Positive | mmky (1 review) | On Jan 24, 2011, mmky Rockledge, FL wrote: I placed an order on Friday, 1/21 and it shipped within hours. Received the package via USPS on Monday, 1/24 in Florida. Was a really quick response. Will continue to do business with them, for sure. |
Positive | Jack_o_Roses (1 review) | On Jan 3, 2011, Jack_o_Roses Casper, WY wrote: This is a great example of a webstore: They seem to care about a) their line of work, b) the customer, and c) their business: |
Positive | jimeleason (1 review) | On Dec 31, 2010, jimeleason Winona, MN wrote: I have dealt with KT Botanicals for a couple of years now. I often order multiple times per month. In this time I have had one issue receiving the wrong shipment information . I sent an email and got a response in half a day . I live in Minnesota and my orders come in about five days. If you like to track orders like I do, I cut and paste the tracking numbers to USPS tracking. I find this to be more up to date then the STAMPS.COM information that come with your order conformation. I have no reason to change vendors. I do have reasons to stay with KTB. Product quality is high. I find they are reliable and the price can't be beat. I know I have tried . |
Positive | ynot1979tony (1 review) | On Dec 21, 2010, ynot1979tony Fort Wayne, IN wrote: Posted on December 4, 2010, updated December 21, 2010 On December 21st, 2010, ynot1979tony changed the rating from negative to positive and added the following: I was immediately contacted after posting my issue here, the representative was completely understanding and admitted the error. KT Botanicals went above and beyond the typical rectification that most retailers offer. They not only refunded my purchase and S/H charge, but because of the oddity surrounding my situation they offered a 30% inconvenience fee. I will point out that the correction was made and my refund check cashed within a week. I am totally satisfied and will speak highly of this interaction to whomever I meet wishing to discuss KT Botanicals. Totally professional A+ |
Positive | jers88 (1 review) | On Dec 20, 2010, jers88 Baltimore, MD wrote: I was hesitant to order from KTBotanicals after reading some of the negative reviews, but I'm REALLY glad that I did. Based on what I had read, I expected my order to take a few weeks to arrive, but it showed up just a few days after it was placed online. Everything I received was of great quality, much better than other vendors I have ordered from in the past. Their Full Spectrum 50x Kratom extract and Blue Lotus extract are AMAZING and very competitively priced. I'll definitely be ordering from them again. |
Positive | eiose (1 review) | On Dec 9, 2010, eiose Cape Coral, FL wrote: I have ordered from this company three times now and it has been great all around. The product was delivered in a decent amount of time and is what was specified. I really enjoyed the Indian Warrior bug and the Leonotis leonurus is a very good quality. I recommend this website to my friends and family. |
Positive | Shari85 (1 review) | On Dec 9, 2010, Shari85 Los Angeles, CA wrote: Posted on October 30, 2010, updated December 9, 2010 On October 30th, 2010, Shari85 changed the rating from neutral to positive and added the following: My order arrived on October 30. KT Botanicals called to apologize for the delay as well as offer me a bonus gift item with my order. On December 9th, 2010, Shari85 added the following: 3rd time ordering. Last time shipping was extremely fast. The staff seems friendly. Exceptional quality with the products. Will order again :) |
Positive | arkady09 (1 review) | On Dec 5, 2010, arkady09 Houstonia, MO wrote: Loyal customer for 2 years, always good service and in time. I will continue to order from you guys. |
Neutral | EthnoMannen72 (1 review) | On Dec 4, 2010, EthnoMannen72 Berlin, Germany wrote: While in Berlin for business, I found it very difficult to find certain items that I am usually accustomed to purchasing in the states. I was happy to know that KT Botanicals was willing to accomodate my request to ship my items overseas because I was in desperate need of these items. I suffer from anxiety and being stuck in meetings all day with foreign clients seemed to amp up that anxiety. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | ISHMAEL (1 review) | On Dec 4, 2010, ISHMAEL Little Falls, NY wrote: Posted on December 1, 2010, updated December 4, 2010 On December 4th, 2010, ISHMAEL changed the rating from negative to neutral and added the following: Apparently, the best way to contact this company is through this message board. I received a call from the company within 15 minutes of posting my disappointment. I do not buy their reasoning. I received other plants in the mail this same week. I am an orchid grower and botanist who studied under Dr. Chin Chi Lin. I am familiar with what plants can take. I ordered on 11/11 and stated in the "special instructions box" on their order form to "ignore the weather. Ship immediately. Email me if you can not." (FAQ states that items ordered after 12/1 will be held until Spring) They sent me an email stating my item was shipped when in fact, it was not. I took days off to wait for the mail. I was sorely disappointed. This is the type of customer service I would expect from two kids operating a company out of their mother's garage. My wife has also "banned" me from using this company. Thank God for Ebay. On Dec 4, 2010, KT Botanicals responded with: "On Dec 3, 2010 5:07 PM, KT Botanicals responded with: This customer ordered two very cold-sensitive tropical plants in the middle of an East Coast winter. Tropical plants that are grown in 85 degree greenhouses, must be acclimated to withstand the low light, low humidity, and cold temperature conditions that they will endure during the shipping process. This takes a MINIMUM of 1 week acclimation if the plants are expected to stand any chance of arriving in living condition. |
Positive | grimeybeatz (1 review) | On Nov 27, 2010, grimeybeatz Baton Rouge, LA wrote: kt has an awesome selection that no other botanical supplier can match and they're service and delivery took no time at all sure they have been late before but they were moving to a new building at the time and explained their situation. They are a business and all businesses have their ups and downs really the us postal service can also be a factor in your delivery time. so these people blaming the company for the late arrival need to add in all the factors that take a package to reach a destination. kt is great and i will be ordering more from them soon. |
Neutral | scotched (1 review) | On Nov 16, 2010, scotched Pasadena, CA wrote: Posted on November 13, 2010, updated November 16, 2010 On November 13th, 2010, scotched added the following: Hey KT Botanicals - Although my package was *prepared* (shipping label printed) on the 4th - the fact remains, it wasn't shipped until the 8th! I see you've stated facts about your company, but you said nothing about your lack of customer service. I WANTED to cancel my order on the 6th (after fully understanding your policy of a possible 10 day wait time) AND the fact that you couldn't even tell me if an item was in stock. Sent emails to cancel my order (well before it was shipped), NO RESPONSE. A rep from KT gives me a call the DAY my order arrives, for what? You couldn't call me earlier when I actually needed help? Like other comments below; I believe this company does not have actual stock, and simply drop ship orders as they get 'em. Their products aren't bad, but it's clear that a SALE is more important to KT botanicals, than their customers' assurance and peace of mind. On November 16th, 2010, scotched changed the rating from negative to neutral and added the following: KT refunded my costs (November 15th) on their own (without my asking), and didn't ask me to return any items either. I appreciate the gesture even more than the refund, shows these guys care. On Nov 16, 2010, KT Botanicals responded with: "On Nov 10, 2010 7:02 PM, KT Botanicals responded with: Hello Scott and Daves Garden. This order was received on the 2nd of November and was packaged for shipping on the 4th. It arrived at its destination on the 10th of November; 6 business days after receiving the order (USPS Tracking Number 9101010521297883235669. We make it a point to process and ship orders within the shipping and processing time frames that we clearly state in our FAQ, as well as on the order confirmation page: |
Neutral | FlyinVito (1 review) | On Sep 28, 2010, FlyinVito Parlin, NJ wrote: Fast shipping but found the Kratom material to be less than substandard. I threw one order in the trash. |
Positive | gardenhappy22 (1 review) | On Aug 24, 2010, gardenhappy22 Waukesha, WI wrote: I Just ordered some rare ethno botanical seeds as well as Kratom from their large selection of products it came very quick and prompt. I was vary happy with their fast shipping and great customer service. keep up the great work!! |
Positive | philbollig (1 review) | On Aug 6, 2010, philbollig Derby, KS wrote: I ordered some Kratom and some Blue Lotus from KT recently after locating their website online. I was skeptical at first, I have reservations about ordering online. I was very happy with their product and I have felt alot better after my workouts. I use kratom when I lift weights to alleviate muscle soreness and it is AWESOME!!!! They gave me a follow up call to see how the Kratom went around two weeks later and it was nice to have a personal report with the staff. I'm from Kansas and it is hard to get herbal products out here in the prairies of America's heartland. I'll be telling some of my friends about them. Highly recommended! |
Neutral | sagelmaurer (1 review) | On Aug 3, 2010, sagelmaurer Putney, VT wrote: Posted on July 9, 2010, updated August 3, 2010 On August 3rd, 2010, sagelmaurer changed the rating from negative to neutral and added the following: After a couple months since my order, I did finally receive word from KT botanicals. The day that I posted this review my money was refunded, and they did contact me. They sent the lotus order without charge, and called me many times asking to take down the negative reviews. I am very grateful the money was refunded, and the lotus was sent. However I was not happy about the many phone calls and the requests/demand to take down the negative reviews. I am a very busy person running a business and did not have the time right away to write update my negative reviews. This is part of the consequence of treating customers the way they did. I am not sure if I had not written this (and a few other) negative reviews if my money would have been refunded, and the lotus sent. I will not work with KT botanicals again, but I am very thankful they refunded the money, and sent the lotus free of charge which they did not have to do, and I realize this. Blessings. On Aug 3, 2010, KT Botanicals responded with: "On Jul 25, 2010 8:24 PM, KT Botanicals responded with: The following is the tracking information for the above customer.... who also agreed to post an update letting everyone know that she did in fact receive BOTH A REFUND OF $250 AND HER ORDER, which actually puts US out of pocket quite a bit- Not to mention any damage done by her libelous complaint on here and 3 other complaint boards. Thanks "Sage" for honoring your promise to follow up and update your posts. Karma sweetheart... Karma. |
Neutral | Remmy40 (1 review) | On Jul 28, 2010, Remmy40 Beverly Hills, CA wrote: Posted on July 28, 2010, updated July 28, 2010 Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | poppy68love (1 review) | On Jul 25, 2010, poppy68love Beverly Hills, CA wrote: Let me tell you about KT Botanicals. I have been with these guys and gals since their inception and they have always treated me kindly and gotten my orders shipped out in a reasonable time-frame (delivery in about a week). If an issue EVER came up, Tyler and his employees have always been more than fair in resolving it, which is more than I can say for most companies that I have dealt with. I have bought literally thousands of dollars in specialized herbs and extracts from them and have always been satisfied with their product quality, prices, and service. The real gem about buying from these guys is that they are the real deal and have an almost encylopedic knowledge of their field. Their competence, makes me confident in buying from them because I know that I will receive exactly what I order at the potency stated on their site. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | RickyHickson (1 review) | On Jul 16, 2010, RickyHickson Birmingham, AL wrote: KT Botanicals is a pilar in the ehtnobotanical community. For us researchers, Tyler's work is invaluable. He provides us with the plants we demand, at a price we can afford, and at a quality that we simply can't find elsewhere. They have been around for a long time and aren't a new kid on the block by any means and it bothers me to see a post such as this one. Surely, the below post will be resolved or removed within the next few weeks. Tyler, any words on this one? I refuse to believe that this man or his company ripped anyone off. I have yet to hear of any one of my MANY MANY refferals to KT Botanicals ending up anything less than completely satisfied with their business dealings. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
Neutral | Saving_Grace (1 review) | On May 19, 2010, Saving_Grace Franklin, PA wrote: I tried the Anxiet-Ease last night and it really helped. It just kind of took the edge off w/out making me groggy. I was having some problems w/ my daughter and I usually take Clonapin, but trying to get away from the pharm. drugs, I thought I'd try this. It definitely helped calm me down and ease my stress. Note from the Garden Watchdog editors...It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "HplyEvrAftr." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers. |
Neutral | HplyEvrAftr (1 review) | On May 19, 2010, HplyEvrAftr Harrisville, PA wrote: I've dealt with Tyler @ KTB for many years and the experience has always been positive for me!! Great products - Always fresh and pkg'd professionally - Great customer service, and overall a pleasure to deal with :) Note from the Garden Watchdog editors...It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "Saving_Grace." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers. |
Positive | HenryReinberg (1 review) | On May 18, 2010, HenryReinberg Palo Alto, CA wrote: KT Botanicals has always done me right in our dealings. I have been a long time customer of theirs for the past 2 years and have placed over 20 orders during that time. Tyler, the owner, had custom produced a pain formula for my wife who has MS and it has been nothing short of a miracle. Her pain levels went from 9 down to 3 on most days without the need for her addictive Rx meds. He seems like a pretty busy guy, but he always finds the time to respond to any health related "emergency" that we may be having. I assume he has many people who rely upon him and his company for their health needs as well. Anyhow, I wanted to share my experience with this company because they have been a life saver for me and my family. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
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