Comments regarding Fragrant Fields

This topic came up on the gardening message board I am on. After reading the comments from Fragrant Fields a few questions immediately come to mind:

1. If this company knows that their products look awful and don't ship well during this time of the year, why don't they delay shipments until they have plants that look nice and weather that is more agreeable?

2. If their policy is to either keep their plants or ship them back, why don't they just say that on their website?

3. They may be a small company, but a lot of us are small buyers. I saw the prices on their site, and while they seem reasonable - the shipping is really high! It makes your order cost twice as much, so I can understand why anyone would be pretty put off by getting plants that look like those pictures.

Reviews like this are the nature of the game, Fragrant Fields. If it's a problem for you then you shouldn't send...well...things that look awfull