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Comments regarding Planting Justice Nursery formerly Rolling River Nursery

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52 positives
4 neutrals
2 negatives

Comments:

RatingAuthorContent
Negative blythe_spirit
(3 reviews)		 On Jul 8, 2020, blythe_spirit Baywood-Los Osos, CA wrote:

Posted on July 8, 2020, updated July 8, 2020
This is the first time I have ordered from this company. I chose to do business with them based on their ratings on Garden Watchdog and their quick and helpful response to an email inquiry about choosing a grape variety a few months back.

Now I'm kind of sorry I ordered from them. I understand that everything is screwed up due to the COVID pandemic, so I'm not complaining about the 7 weeks it took to ship my order. But to find that the plants they shipped are in poor condition and 2 of the 4 plants ordered are the wrong variety is not OK with me.

I would rather try to nurse the two plants I wanted back to health than try to find them elsewhere, so I'm not asking them for a refund for those plants. But I did email them yesterday to see if they can do something about the two plants that are the wrong variety.

I am classifying my experience as "neutral" at this time, pending their response.

On July 8th, 2020, blythe_spirit changed the rating from neutral to negative and added the following:

After transplanting the plants, which gave me an opportunity to look more closely at them including the roots, I am changing my rating to negative. The poor condition of these plants was not due to shipping damage. They have suffered long term neglect and nutrient deficiency, and possibly disease. One of the plant labels had a handwritten date on it--from March 2018. So that plant has been sitting there, probably in the same pot, getting haphazard care for over two years before they send it to me? Not acceptable. Whatever they say in their response to my email, if they send a response, can't make it right. They knew they were sending me trash and they did it anyway.

Also, one of the two plants that I thought was the right variety because it was labeled as the variety I ordered, I am now questioning. It was supposed to be a grape variety that has leaves without lobes, and these leaves are lobed. So as far as I'm concerned, the order was a total loss and I wasted $75. I will never order from them again.
Negative usuallycollin
(2 reviews)		 On Jun 14, 2020, usuallycollin West Shokan, NY wrote:

Posted on May 26, 2020, updated June 14, 2020
Ordered 7 trees from Rolling River on April 1st. 4 apple, 2 cherry, 1 fig. I had emailed them with some questions beforehand, and was told that their fruit tree expert was out due to the pandemic and unable to answer the questions — understandable. They said the trees would ship after April 30. Unexpected, and would cut it close for getting the trees in the ground before breaking dormancy, but probably OK. Wrote them on the 30th asking for an update. On May 4th, they responded that they were just getting to orders from early April, and still processing orders from February and March. On the 12th, they said the order would ship that week or early the next. I was finally able to get someone on the phone on the 20th, and was told the order would ship early the following week…! Thankfully received a shipment confirmation the next day. It was additionally confusing that a friend who lives about 45 minutes south of me, with a nearly identical order, placed after mine, had already received their tracking number. I understand things are hectic in the world, but based on the other reviews here, it sounds like the current situation has only exacerbated problems this nursery has needed to fix for some time. Their catalog of organic heirloom varieties is excellent, but the lack of customer support is too difficult and unpredictable to work with. Hopefully the trees will be healthy enough to be OK despite the late planting.

On June 14th, 2020, usuallycollin changed the rating from neutral to negative and added the following:

The trees arrived in poor shape. All had brown/spotted/wilting leaves, and a few had lost their leaves entirely. Not a disaster. But they also seem like end-of-season runts and cast-aways. Only one has a caliper over 1/4” and many were oddly pruned, hadn’t been trained well, and were growing haphazardly. The cherries and fig are barely 16” tall. We went ahead and planted them, seeing it as a challenge. They’ve been pruned back heavily and are showing some new growth, but I won’t be surprised if we end up having to plant some new trees next spring. Sent photos to Rolling River but haven’t heard back after more than two weeks. Oh well. Won’t be ordering from them again.