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Comments regarding Penjing Iron Works

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2 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Negative alheline
(7 reviews)		 On Dec 25, 2011, alheline Dundee, IL wrote:

Posted on December 22, 2011, updated December 25, 2011
Placed an order with bonsai-tools.com (internet arm of Penjing Iron Works), used PayPal and received an order confirmation almost instantly. A week passed, no indication that the order had shipped, on back order, etc. Notified 2checkout.com (their financial collector) and asked if everything was in order, was there a problem, could they advise of the order status. I was told by a young gentleman that they would email bonsai-tools (and cc me) and I should have a response in 24-48 hours. Two days later, I called 2checkout.com again, they supplied a phone number for the Florida operation of bonsia-tools.com (Penjing Iron Works) and stated that they would again email the company and cc me. When I called the phone number given, it went directly to a voice mail box with no option to talk to anyone. I left a message that I wanted a return phone call today.

I will leave this as a Neutral pending that phone call.

On December 25th, 2011, alheline changed the rating from neutral to negative and added the following:

Never received a return phone call. 2checkout.com (the good guys) took action on their own, to kill the order and return my money (without further prompting). Penjing Iron Works / Bonsai-Tools.com will NOT see any business from me.
Negative youngmac
(1 review)		 On Mar 9, 2009, youngmac edgeworthstown,
Ireland wrote:

i ordered two bonsai growing kits of them.when i recieved them i found one was missing the seeds.i e-mailed them and never even got a reply.to me thats bad play on thier part.plus in future ill be taken my business else where as i was going to us them for all my supplies.BUT NOT ANYMORE.