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Comments regarding Penjing Iron Works

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You are viewing only positive comments

  Feedback History and Summary  
2 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Positive bonsaist
(1 review)		 On Jul 4, 2011, bonsaist Westfield, MA wrote:

Posted on April 5, 2011, updated July 4, 2011
I ordered 2 rolls of aluminum bonsai wire because 1 was discounted at $14.95. Later the discounted item was canceled and the shipping price remained unchanged at $18.60. I sent an email asking to have my order canceled until all requested items were in stock and received no reply. Total shipped price for 1kg roll of aluminum bonsai wire $44.55. I will never do business with this company again.

On July 4th, 2011, bonsaist changed the rating from negative to positive and added the following:


John Schaefer the president of Penjing Ironworks contacted me about a month and a half later, refunded the entire shipping cost of the order $18.60, mentioned that the discounted item was still out of stock, and apologized for this error. I think John was sincere and I would do business with his company again.
Positive WaterCan2
(21 reviews)		 On Apr 16, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote:

I ordered some tools from this company recently and have been very satisfied with the workmanship and prices of their products. They afford you the opportunity to individually acquire the specific tools you need for your individual Bonsai needs. More importantly they feature the everyday as well as higher quality, ergonomic tools which are actually used in China, thereby producing the most authentic results. Arrival of my order was within 8 days.