Comments regarding Streambank Gardens

I placed an order on April 3, 2020 for artichoke plants. The order was accepted and paid for. I received verification of the order and was given a shipping date of May 4, 2020. I contacted Streambank today, May 15, 2020 to obtain shipping information. I was told my order had been canceled as of today and my money returned as they had over sold the item. I understand those things happen, but had they informed me on or before the shipping date, I could have purchased the item elsewhere. Now it is out of stock until next year. Not a good business practice. Would not recommend.

I have been ordering for years and only recently had a bad experience. i ordered some tomato plants and my order went through. it wasn't until my order was ready to ship that i got an email saying the tomatoes i ordered were out of stock because the germination rate had been bad. if this were correct, why were the plants offered in April? i had to make exchanges. also, i was told it would be out this week(mon, tues, or wed is when they ship.) i got an email on Thursday that a label had been created for shipping. if i had gotten what i originally ordered, it wouldn't be such a pain, but not only did i have to make an exchange to a product that was supposedly available, but it shipped late. i don't know if i'll buy from then anymore. i may start my own again.

this outfit has very poor customer service. i received a shippment from them that was short 9 plants, i e-mailed Dave Burton, told him the problem he insured me the plants would be sent out soon, that was april 16. i still have not got them, but i have e-mailed him several times and no responce until i got rude, he said sorry he never got my e-mail and that my plants would be sent out the next day, its been 3 weeks. i would advise the public to steer clear of streambank gardens unless you like giving dave burton a donation. i'll never do it again, and also my whole family was going to place an large order, but i think not.....

"On Dec 11, 2014 9:05 AM, Streambank Gardens responded with:

I hope this was taken care of for you in 2010, but if not we will gladly either give you store credit or a complete refund of products not delivered. We are a different company now with much better customer service and do apologize for our incompetent service in 2010. You can e-mail us at sales@streambankgardens.com and we will gladly assist you."

I recently purchased a small fountain from Streambank. The guy I was dealing with in customer service was David Burton. Upon the original online order, the order form said that all non plant items shipped within 48 hours. After about 2 weeks and nothing coming, I e-mail customer service with no reply I then sent another e-mail, and get a reply from this David Burton saying the fountain was sold out and they were waiting for a new shippment. In my opinion, I should have been told at the time of ordering that the item was sold out, but nothing was said. His reply also stated that I would soon be receiving a tracking number. Another few weeks goes by and nothing, not even the " soon to receive " tracking number. I then sent an e-mail asking for a cancellation of the order. I get a reply from David Burton saying he couldn't understand what was going on, that they had never had trouble in the past with the people the fountain was coming from etc. etc., but would send me a refund in the form of a check. That same day, the fountain arrived. So, I get back to my pc and reply to his reply and let him know the fountain had just been delivered and to forget about the refund.
I have not heard another word from him.
My main concern was the lack of communication between the business and the customer. If only I had gotten an explanation in the beginning. One of the things I just will not tolerate, is being left hanging........in other words, communicate with me, let me know whats going on.

"On Dec 11, 2014 9:23 AM, Streambank Gardens responded with:

We apologize for our lack of proper communication in 2009. Since then we have grown and are better able to serve our customers. I know it doesn't change your past experience and we would like to give you a 50% off coupon on a future order. You can e-mail us at sales@streambankgardens.com and we will gladly reply with your 50% off coupon."