Comments regarding Home Harvest Garden Supply (Division of Superior Growers Supply, Inc.)

Flashy store, huge sqft.age. Worthless staff. 1st issue, my buddy had a mite problem, the staff tried to sell him "Green fuze" a root stimulator, and tired to tell him he needed to use that. HA, and it gets better, all sales w/ them are final, they don't post this anywhere except the receipt you get after the sale. Funny? Lastly I ordered 500 worth of Nuit. alone, they said it would arrive on day X, it arrived day x plus 3, and they flat out refused to do anything about it. I ended up waiting 10 days for my order. Don't mess around, contact Grow Co. These guys are a total rip off job, joke. No wonder they have such a big nice store.

I placed an order with this company, waited over 15 days and then inquired on its status. I got the run around that they were having issues with their computers and were having problems processing the order, and then sent the order out the following week. If I never questioned about the order, I may never have seen it. I hate companies that take your money, and then frantically ship items weeks later after the customer wonders where it is. If I never questioned, I 100% feel like I would never have seen the order.

My order of Schultz Fungicide3 (20 fl oz) cost me $24.95 plus
Shipping. While Walmart price is $12. I mad a mistake by thinking price is about the same.

I used to buy from them but the last two attempts have been frustrating, so now I am buying from another source. About a week ago I placed an order through their website, but the next day I got an email saying the order was cancelled. No explanation as to why they cancelled the entire order - just some form language about how they try to fill orders promptly, which obviously doesn't apply. I emailed them that day, but still no response. I expect more communication from an online retailer. I'm disappointed because I used to be happy with their products and service.

The good news is that I then looked for other sources within a day's ground shipping and found better prices. In fact, I've now tried two new-to-me sources and they both had better prices and shipped the next business day. One of them had excellent customer service (email communciations), too.

I ordered a HydroFarm light system on December 7, 2004 and a month went by and I had not received or heard anything from Home Harvest. So I contacted Home Harvest by e-mail. After contacting them they said my order would be on its way. I received my order in good condition on February 1, 2005. Almost two months after I ordered it. I am giving this company a negative rating because of the lack of communication on their part. I had to contact them first. If the items were back ordered they should have contacted me or at least listed the inventory status on their web site.

I purchased a HydroFarm light system in October and my credit card was charged at the end of October. It is now well over a month later and I have not received this order. I contacted Home Harvest by e-mail on 11/9 and received no reply immediately, so I called them directly. They indicated that the order was being drop shipped directly from the manufacturer and they would check why it had not shipped. I have not received any other information since then.

The 800 number was not in service the first time I called and I had to use the local (toll) number. Other times using the 800 number I get an answering machine that does not even indicate what company it is, just "leave a message". Overall, this has been an extremely disappointing buying experience.