Comments regarding Roots and Rhizomes

I called customer service to ask which of the daylilies I was interested in were registered as dormant since their catalog doesn't specify and here in Montana only the dormant daylilies have a chance of surviving. I waited 35 minutes to reach someone, and then she was quite rude. She told me to read the catalog for that information, and when I pointed out it wasn't in the catalog she curtly replied that it was last year. When I explained my climate and that I had to know this information before ordering she told me to order from someone else and hung up on me! I complained to the supervisor and eventually did get a list of the 30 or so varieties in their catalog that are evergreen or semi-evergreen (NOT all marked as such in the catalog), but she was defensive of the woman I dealt with and did not apologize. I had really wanted some bright fuchsia daylilies, but will not order from them. Martha Rhoades

My experience was exactly as described by Eric. My plants were tiny, not packaged well and extremely overpriced for what you get. I don't mind paying higher prices for healthy plants. I even potted them up and nurtured the plants in my greenhouse and they just never really did much. The ornamental grass was just a teeny sprout and the Astrantia was dead on arrival. They did replace one plant with yet another sad plant, and refunded the cost of another that was out of stock. One plant did make it but will take a couple years to be of any size.

The catalog and variety of plants offered are impressive. But my order yielded mostly extremely small plants that were a poor value for the relatively high price charged. One salvia was sent bare root with no packing material around the roots, dried out and dead (as was a subsequent replacement). Tiny seedling ornamental grasses were shipped. Packing was poor. After shipping the dead replacement salvia and three additional tiny ornamental grasses that I did not request, the company ignored further e-mail from me. This is one operation to avoid.

I bought several perennials from them. Some arrived as small dessicated roots in little plastic bags. A terrible thing to do to a plant, I thought. Turned out they were not live plants as they were potted and coddled and never grew. A lesson learned.

Terrible experience. Perennials were tiny (prices are on the massive side), poorly packed with soil strewn around the box. One perennial Salvia was shipped bare root, dried out and dead with nothing packed around the roots to keep them moist. A replacement was similarly packed and died soon after potting. Three of an expensive ornamental grass were sent as tiny slips that would take years to attain decent size. The company initially sent several replacements but then ignored requests for a refund or credit for the dead Salvias. There's no reason to order again from this company, which apparently gets a number of its plants from other suppliers.

HORRIBLE. My first order was this year (2002) with this company and it was the worst packing I've ever ever seen. They crammed 10 plants, bareroot and potted, with 6 metal markers into a 7 x 7 x 7 inch box, which seems impossible but they somehow did it. There was no packing but for 1 sheet of uncrumpled newspaper, and the pots had nothing on them to keep the soil from spilling everywhere. The box looked like it had been used as a soccer ball, and because of the lack of packing all the plants were crushed and mangled. The plants themselves were tiny and sad. I planted them, have no idea if they will survive. I will never again order anything from this company, there is way too much risk.

Interestingly, the label indicated it was shipped by Jung Seeds. I had ordered plants from Jung at the same time, and they were packed far better than this.

AVOID.

Something happened to this nursery since my first order last year (then they were strong, healthy plants). This year the plants were interesting but were excessively small. Only one eye on the daylilly; a crown the size of an asprin tablet with 3 long roots on one of the perennials; a vacuum (?) packed bare root plant with 4" of top rowth that wilted immediately as I put it in a pot to get it started; a small potted plant that started green and ended up brown two days later after being in a sheltered spot.... and many more disappointments.

They win the prize of being the worst mailorder experience I have ever had. (Before it was SpringHill Nurseries, whose plants were tiny, also.) The only hope I have for the mass of plants I ordered were the few that were still dormant when they were received -- but since they haven't put up any top growth yet, I am still keeping my fingers crossed.

Avoid this nursery at all costs!!!

Just received my first order from them. I was disappointed at the size of the daylilies they sent, especially when I asked the operator if they sent 1 or 2 fans. I was told they usually sent 2 fans unless the plant was large, then 1 fan. Of the 3 daylilies I ordered, 2 were tiny fans with a small amount of roots. The third fan, (cheaper of the 3 plants) was a double fan and what I would expect. They do carry a 1 yr. guarantee. Be aware they are connected with Jung nursery and I have found their plants to be quite small also. I will not order from either company again.