Comments regarding Roots and Rhizomes
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Comments:
Rating | Author | Content |
Positive | CTTomato (1 review) | On Jul 12, 2020, CTTomato GAYLORDSVILLE, CT wrote: I received my order in very good condition, I always am cautious with bare root plants (daylily ordered) as I've had mixed success. This time I have been very pleasantly surprised. The lily is vigorous and I expect flowers next year. I also ordered a hosta and a hellebore, in pots. The hosta didn't do well so I contacted customer service and they immediately replaced it, the new one transplanted well is very healthy. The company stands by its products and is very easy to work with. |
Positive | syurc (1 review) | On Apr 21, 2020, syurc Springfield, PA wrote: Posted on April 9, 2020, updated April 21, 2020 On April 21st, 2020, syurc changed the rating from negative to positive and added the following: Unexpectedly, I received a notice from Roots and Rhizomes that I was to receive a replacement for my damaged plant. The plant arrived in good condition, and the plant looks quite robust. I wish that they had told me earlier about their action. They kept their part of the transaction, and so I will be pleased to order from them again. I am now a very satisfied customer. |
Positive | wittyone (1 review) | On Mar 26, 2016, wittyone Bloomington, IN wrote: This past fall I placed an order with Roots and Rhizomes. Some time later I happened to come to this site and was dismayed to see all the negative comments concerning people's experiences with this company. |
Positive | scott55tx (7 reviews) | On Mar 25, 2016, scott55tx Duncanville, TX (Zone 8a) wrote: I have ordered several times from this company and have had a positive experience every time.I have ordered daylilys ,ornamental grasses ,hostas and all sorts of perennials.I have an order with them now for some shade perennials which should be here soon.Packaging as been excellent .A few plants had been small but once planted they took off.Very pleased with what I have received from Roots and Rhizomes |
Positive | z4aSuperior (1 review) | On May 4, 2014, z4aSuperior Oliver, WI wrote: I came upon Roots and Rhizomes reviews here after I mailed in my order. I was nervous upon seeing all the negative reviews, but my bare root daylilies arrived healthy along with two heucheras and a hosta. All live plants were of good size with moist soil and good root systems. The daylily roots were packed in sealed plastic bags with air holes and moist soil around them. The daylilies had little green shoots at the crown ready to grow. I planted them yesterday following the directions in the more than adequate growing guide papers that were enclosed in the box.The arrival of the plants were timely and came on the same day as a delivery from another plant company. There is one variety of daylily on backorder.The packaging wasn't bad...the plants stayed in place during shipping. However, if R&R were to go the more eco-friendly route, BlueStone Perennials has them beat in that department. On a final note, the prices were very good and love the daylily selection. I would risk ordering from this company again. Hope things keep improving! |
Positive | valleygardens (2 reviews) | On Apr 17, 2014, valleygardens Fairfax, VA wrote: I ordered 6 Achillea, 6 Asclepias, and 2 hardy geraniums. I tend not to order bareroot items very much, due to having received a worthless dried-out order from another company once, but these were large and vigorous and started sprouting immediately. One of the geraniums in particular was so large that it could have been separated into 3 separate plants had I wanted to, each with at least one growing eye. |
Positive | gringo (5 reviews) | On Oct 19, 2012, gringo Hampton, VA wrote: I'm really pleased, as the plants were carefully packed & arrived without any damage whatsoever. They all appear to be quite healthy & all were well grown. Thanks to the growers & staff at Roots & Rhizomes for such a nice order. The quality exceeded my expectations! The only reason to even possibly ever decrease my rating, would be if the plants don't flower, true to name, but I fully expect they are exactly what I ordered. |
Positive | rebecca101 (25 reviews) | On May 6, 2012, rebecca101 Madison, WI (Zone 5a) wrote: I ordered some Siberian iris and a few perennials from them this year. The plants were relatively small but so far seem to be growing nicely. They were packaged well. Some other places send larger plants, but I would order from these guys again if they had something I really wanted. |
Positive | kudrick (4 reviews) | On May 25, 2011, kudrick Fallston, MD (Zone 6b) wrote: My order was shipped promptly and all but two of the 16 plants arrived happy and healty. Upon notiication of the two sickly plants, I received an immediate response from Customer Service and was promised replacement. |
Positive | PinetopPlanter (24 reviews) | On May 16, 2011, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote: Posted on April 6, 2009, updated May 16, 2011 On May 16th, 2011, PinetopPlanter added the following: I ordered again this year from Roots and Rhizomes and again was pleased. This year I ordered 6 different perennials - varieties that I had not seen offered anywhere else, and some that I'd never heard of. All came healthy and happy. I do not expect these perennials to be the size of those potted at the local nurseries, so perhaps that is why I've not been disappointed. I'm willing to receive somewhat smaller plants of varieties that I would not be able to get anywhere else. In any case, all were healthy and looking good. |
Positive | LinkM (11 reviews) | On May 13, 2009, LinkM Williamsville, NY (Zone 5b) wrote: Against my better judgement I placed an order because they were the only place I could find some plants I really wanted. I was rewarded with nice, healthy plants in a very imaginative packing system. I would like to think they have learned from some other reports here, and I may try them again. |
Positive | millie08 (1 review) | On Apr 25, 2009, millie08 Crivitz, WI wrote: we received everything we ordered and all of the plants were absolutely wonderful. I will be ordering from them again. I found alot of shade perennials i couldnt find anywhere else. |
Positive | jayt36 (10 reviews) | On Apr 24, 2009, jayt36 Ashland, PA (Zone 6a) wrote: I ordered six day lilies and five oriental lilies from R & R. My day lilies arrived in excellent condition and are already showing about 4" of growth. My oriental lilies were back ordered but came today. They are of a size much bigger than I expected and I am very pleased with them. I hope to get them planted tomorrow. |
Positive | magnolia_fan (7 reviews) | On Apr 4, 2009, magnolia_fan Mason, OH wrote: I was really impressed with their collection of dicentra. I ordered quite a few last year. Two of them didn't make it last year. I emailed and asked for replacement and soon received nice plants. I am really impressed with their professionalism. I'll surely order from Roots and Rhizomes again because they stand behind their plants. Thank you so much. |
Positive | gsd97jks (1 review) | On Apr 18, 2008, gsd97jks Brooklyn, NY wrote: I found these guys through a friend and ordered using their website (which by the way could definitely use some work, my one negative comment!). |
Positive | Sootfoot5 (6 reviews) | On Apr 7, 2008, Sootfoot5 Mobile, AL (Zone 8b) wrote: I have been a long time customer of Jung, but this is the first time I've ordered from R&R. I was not disappointed. |
Positive | jajtiii (4 reviews) | On Mar 2, 2008, jajtiii Richmond, VA (Zone 7b) wrote: I ordered from these folks in the Spring of 2007 and I believe it was a positive experience. |
Positive | carmin (4 reviews) | On Dec 28, 2007, carmin Amherst, SD wrote: I have ordered from R & R for the past 2 years and have been very happy with this company. There prices are good and there plants do well. I have had a couple of plants fail, but they were either replaced or refunded. There customer service was very helpful and friendly. |
Positive | fancypantsnancy (2 reviews) | On Jul 11, 2007, fancypantsnancy Sandy, UT wrote: I have bought dayliles, siberian iris and a potted penstemon. All but the penstemon has survived and i believe it was my fault it died. |
Positive | debincincy (5 reviews) | On May 29, 2007, debincincy Cincinnati, OH (Zone 6a) wrote: Well, I am going to give R&R a positive rating. I too received the nice catalog for the first time this year but I was cautious due to the ratings here. But this year I did a mail-order test of my own, ordered from Jungs, R&R, Gurneys, Audubon Workshop, using coupons, etc. So far the only company that has sent me EVERYTHING I ordered has been R&R. All the others I am still waiting on backorders. The plants from R&R were small, as expected but green and healthy. (no smaller than Bluestone). I kept them in the pots while it has been so hot the last few weeks and they are still fine. Planted some over the weekend. |
Positive | Russy (1 review) | On Apr 24, 2007, Russy Harrisonville, MO wrote: Hello, I ordered 4 cypripedium plants all came in good condition but a little dried. The adversment stated blooming sized plants for 70.00 each 65.00 if ordering 2 or more, what I recived was 2 to 3 year from blooming sized plants whitch sell for 25.00 each from Roberts Flowers, I was very very dissipointed. I called to complain but they told me my only choice was to send them back, they are all ready coming up and that would mean death to these rare plants. this is a case of false advertisement, and to those of you who ordered from there got riped off! I will never purtch from them again! I spent $280.00 with this company and you would think they would have offered me something in compansation! On April 25th, 2007, Russy changed the rating from negative to positive and added the following: A series of miscommunications lead to my last feedback comments but after better communications as of today, the situation has been resolved and I am a satisfied customer of Roots & Rhizomes once more. This is a hectic time for all of the ordering companies so try not to be as rash as I was and carefuly explain what is wrong, without getting too upset with the person on the other end, they are under stress as well! |
Positive | erichle (5 reviews) | On Oct 1, 2006, erichle Reedsburg, WI wrote: I have been an addictive Gardner for over 9 years, and got to know many Garden Centers, but I need to tell you about an awesome Garden Center, right here in my State, WI !!! |
Positive | flyingms (1 review) | On Aug 29, 2006, flyingms Morrisville, PA wrote: I recently purchased 6 "Twilight Sunset" Big Sky Coneflowers from Roots and Rhizomes. They arrived two days later, packed well, and completely unscathed (amazingly un-ruffled). Though small (I didn't expect big plants, as these are new cultivars and very popular), they were obviously vigorous and happy. I had never ordered from Roots and Rhizomes before, and was very pleased both with their shipping (speed and packing) and quality of the plants. |
Positive | Live2garden (6 reviews) | On May 15, 2006, Live2garden Waterford, WI (Zone 5b) wrote: I placed my first order with this company a few months ago. I received the plants this Saturday. They are all in excellent condition, well packed and shipped safely. I am very pleased with the condition of the plants - both the size and vitality. In fact the size of the hostas are very impressive - no microscope is needed to see this guy! I will be ordering from them again. The only "bad" thing I could say is that an email to notify me that the plants were shipped would have been nice, but I am learning that not many companies provide this service. Maybe in the future there will be a way to link a shipment with an order and it can automatically send an email like the brand name pharmacies do. But this is a minor problem as far as I am concerned. |
Positive | hugeposiepatch (12 reviews) | On Apr 14, 2006, hugeposiepatch Clearfield, PA (Zone 5a) wrote: I received plants from this company today and they were in fairly good condition. I received a Corydalis elata--it was potted--a little dry--but still a nice plant. The other 2 I received were in bags--not much top growth but still both had good roots. I have planted them and will see if they grow or not. From what I saw today--I would order from this company again. |
Positive | zechickadee (1 review) | On Jan 24, 2006, zechickadee Philadelphia, PA wrote: I'd never order daylilies from anyone but Oakes, but R&R's Siberian irises arrived large and healthy to me. Perennials were lower-priced than the "big-name" catalogs, and no smaller than Bluestone's, for example... and perfectly healthy. Online ordering is easy, too. As with any plant, prices are often fairer at local nurseries, but R&R has certain items I can't find nearby, even at the notable nurseries in my area. My orders were more recent than most of the negative comments here, so maybe the company is working to improve. |
Positive | nancur (3 reviews) | On Jul 23, 2004, nancur wrote: I've ordered several times from R&R and never had any problems with their daylillies, hostas or other plants. This year I faxed my order from work and within an hour someone called to let me know that one of the plants I ordered would probably not be available and she offered me suggestions as substitutions. Very nice of them. |
Positive | KDePetrillo (15 reviews) | On Apr 16, 2004, KDePetrillo North Scituate, RI (Zone 6a) wrote: I received an order of several plants (and was surprised they were sent in plastic bags!). The verbascum was rotted, and I sent an e-mail complaint. They responded quickly and sent another plant within a few days. So far, so good: now I'll see if the plants respond to planting. |
Positive | nlschultz (1 review) | On Mar 30, 2004, nlschultz wrote: This is my second year of ordering - the first(last year) |
Positive | kyrabear (12 reviews) | On Feb 8, 2004, kyrabear wrote: Huh.... If I had found this website earlier I might not have ever tried R&R. I had a good experience, but these comments make me wonder if I just got lucky? I ordered the back-page special of six daylilies right at the end of their shipping schedule for the spring. I got six really nice, good sized daylilies. They were planted in July, which isn't a good time to plant _anything_ around here, and all six did just fine. Three of them even bloomed yet that summer, and they were all true to name. I'll probably order from them again, but I'll be cautious and make it a small order until I see if they're consistent or not. |
Positive | debrock (2 reviews) | On Apr 7, 2003, debrock wrote: I like this company because they have a much greater variety of perennial plants than the run-of-the-mill mail orders, and I disagree with other complaints about price - these are bargains compared to White Flower or Wayside. Packaging, as I remember, was average, but the plants I received did fine except for one (difficult to grow anyway, and I definitely neglected it so don't want to blame them.) |
Positive | fanjr (1 review) | On Mar 13, 2003, fanjr wrote: I had a very positive experience with Roots & Rhizomes last year, and as a result I have been passing the company's catalog around my office. The 7 miniature daylilies I ordered all bloomed before the end of last summer. The trollius bloomed beautifully within several weeks of planting. The 2 thyme plants took off and put the established ones to shame. Everything arrived in good time, in perfect condition, and with efficient packaging. No black mold (a problem I've had with plants purchased from other catalog vendors); just healthy plants. It might help that this supplier is in Wisconsin and I am planting in Western Michigan, but I continue to RECOMMEND this company -- especially to those who live in Wisconsin, the Chicago area, and Michigan. Fabulous selection of perennial geraniums. Good varieties of Siberian Iris. The prices are considerably lower than those of Wayside Garden. I placed my order 2 weeks ago with confidence. |
Positive | AmyJPrice (2 reviews) | On Feb 1, 2001, AmyJPrice wrote: Roots and Rhizomes has a great daylily selection! I've ordered twice now and have been very happy with the results. Even when I received something that seemed a bit small or unimpressive, the vigor with which the plant has shot up has shocked me. The daylilies I've gotten bareroot have been nice and beefy, and have been packed well. They are my favorite mail order house right now - and I've ordered from many. |
Positive | RheaWorrell (16 reviews) | On Jul 1, 2000, RheaWorrell wrote: Nice catalog. Good selection. Average prices |