Comments regarding Welp Hatchery

I was in the market for some Blue Australorps, I found some good reviews on Welp and they had exactly what I needed online, so I added my birds .. then noticed there was a 25 chick minimum..I talked to some friends and we came up with 19 more birds to fill out my order.
Website was easy to use, ordering and payment was easy!
Next, I received a call .. the birds shipped, but not the 6 for me .. great. The call came after shipping so no opportunity for any changes, adds, or deletes .. nor could I pause my order.
Customer Service, which could be more accurately called .. replies to emails .. says they cannot ship in quantities less than 25 (see above here they shipped 19).
Really disappointed that I didn’t get my birds, and that they can’t or aren’t able or willing to help me in anyway.
Good news is that 17/19 of birds received survived transit and are doing well! They seem like nice healthy chicks!

Neutral for some negatives and some positives, for review timing, my birds arrived on February 5th, 2021.

I am trying to establish a flock of Heritage turkeys:Midget Whites, Narragansetts and Blacks. Seeking genetic diversity I ordered from Welp and Ideal. But I discovered that their poults were both shipped from the town where Privett is located. I am not too happy having 100 related birds. So it seems that these companies are just resellers.

I ordered chicks from a hatchery for the first time, and they arrived today. I always have gotten my chicks from the local feed store, but thought I'd try Welp a chance.

The hatch was on Wed. Feb. 6th and I recieved my chicks Fri. Feb. 8th. I ordered 25 rode island red pullets, one rode island red male, 20 white leghorn pullets, one white leghorn male, 10 buff orp pullets, one buff orp male, and 3 arcauna females and one aracuna male. also 25 cornish rock broiler chicks.

When I recieved them two were dead from the start. As I got them home and placed them in the brooder I noticed they sent me two males of every breed I ordered [now thats impressive!] but they marked there head[s] with blue paint and the paint was thrown on carelessly and was in most of the chicks eyes.

The chickens were full of life, etcept the white leghorns, they looked tired and unhealty. Welp sent me a spraddle legged chicken [how lazy can they be?]

Within the first six hours five more chicks died, but all the others seemed to be fine.

Over 100$ worth of poultry and they were dieing on me. I called Welp and they are open Monday through Firday, but it says you must contact them within 48 hours of arrival for dead chick replacement. I think its one of there tricks to prevent from having to replace chicks.

I will try a different hatchery next time, but customer service was great [so far, until I have to talk to them on monday about the dead chicks] and I would purchase cornish rock broilers and rode island reds again, but not buff orps and NOT white leghorns.