Comments regarding Eastfork Nursery

The four Jpalms I ordered are beautiful and packed for shipping very well with one exception (plant and stake went off center during shipment). I emailed Sam accordingly.
Not finding any care instructions with the plants, I emailed on July 10 whether it is recommended to repot the plants immediately or if the plants can remain in their 1-gal container for a year. I have no reply to date. Communication was excellent pre-sale but rather disappointing post sale. I wonder if Sam has taken a vacation - it is summer time after all. I would like to give her and the company the benefit of the doubt and would consider buying again.