Comments regarding Bouncing Bear Botanicals

I recently placed one of my first online orders in about a year with BBB. I obviously can't be 100% certain that it was them, but shortly after that order a few extra charges magically appeared on my debit card. I don't have a lot of money in my account right now so the only order that was actually processed was an $85.00 charge for something from Rebok. Seeing as I have read a few similar reports and BBB is the only website that I have ordered anything from with this card I can very reasonably assume it was them. When I emailed them they suggested that it may be a computer virus that stole my info... a computer virus on my new laptop... that I've had for three weeks... with antivirus software. I am unconvinced. If you are still reading this I was provided with relatively good service as far as promt shipping, but the batch of amanita muscaria that my order came from was of very poor quality for the price and they (most likely) stole my info. If you do wish to order from BBB I suggest using a visa gift card or anything other than a credit card just in case they have been the ones stealing this info from people.

"On Aug 12, 2013 10:11 AM, Bouncing Bear Botanicals responded with:

Hi,

I wasn't saying that a virus WAS what happened just that that happened to another customer of ours that thought we had stolen their credit card. We've been in business over 11 years and had over 100,000 customers. We wouldn't risk messing that up for $85 in Reeboks. I have it set up so neither any of my employees or even I can access the full credit card information just to be absolutely certain there isn't an issue. I'm sorry you had an issue, but there are many ways that it could have been stolen.

Actually... You can call the company that sold the Reeboks and ask who/where that order was going to. If it was going to Kansas (where we are), let me know. If it was going somewhere else, you know the source is different. Please update and let me know.

Thanks,
Jon "

I ordered some amanita muscaria from a different site run by the same people called herbalfire.com. Same mailing address and everything. On the site it did say after 5 days that it was shipped as promised, but no email was ever sent to me about tracking it through usps, I cannot get ahold of anyone at the shop even though i have left a message, and it has been 2 weeks since I ordered the package. I know it doesnt take that long to ship from kansas to ontario. order number 13827. Is it actually coming?

"On Aug 2, 2013 11:25 AM, Bouncing Bear Botanicals responded with:

Hi,

We drop ship for them. They are their own company, though, and didn't forward me any e-mails from you that I have seen. 2 weeks is about average for First Class Mail, which was chosen for that order and it can take up to 3 weeks. It looks like it will be delivered shortly, though. Here is the tracking information, which can also be viewed under the orders area of your customer account:

LZ117539392US
Tracking Summary
Your item was processed through a facility in CANADA on July 28, 2013 at
10:39 am. The item is currently in transit to the destination.


Date Time Location Activity
Customs Clearance, July 28, 2013, 10:39 am, CANADA
July 23 Shipping Info Received
July 22 6:34 pm Lawrence, KS Dispatched To Sort Facility
3:25 pm Lawrence, KS Acceptance

Let me know if you have any other questions or you can contact Herbal Fire directly at support (at) herbalfire.com.

Thanks,
Jon

My job pays me primarily in cash, so I do not use a debit card in my day to day activities. I only use plastic to purchase things online, of which I do little. Recently, my card number had been stolen, and a number of high value purchases had been made internationally. The only places I used my card in the last few months were Bouncing Bear Botanicals.com, and another site that BBB recommended - Botanical Spirit Shop. Seeing that another comment here showed Identity Theft issues when using BBB, I thought people should know that others are having questionable experiences with BBB's business ethics before you decide to shop with them.

"On Jan 14, 2013 10:45 AM, Bouncing Bear Botanicals responded with:

Sorry for any inconvenience. I can see no way that anybody has--or even could have--accessed any information. We don't store customer credit card information and our checkout page is SSL secured. And we haven't had reports from our card processor of any issue. We take security and protecting our customer information very seriously and wouldn't do anything to jeopardize it. I can only assume it was a coincidence, but will continue to monitor for any possible weak points that someone could access something. Thanks. "

Bought 50 San Pedro seeds. ZERO out of fifty sprouted after three weeks. Bought 30 from a source on eBay and now have 20 cactii growing. It was not anything with my soil because I used the same exact methods for both seeds and later just through in different plant seeds in the failed pots and they are growing plants as well. Will not buy from again.

"On Apr 23, 2012 2:04 PM, Bouncing Bear Botanicals responded with:

Hi,

Sorry for any trouble. Can you e-mail your order info to info@bouncingb.com, please? We can get you store credit, replacement or a refund.

Thanks. "

I purchased from them in the early month of September along with three friends, however we used different credit cards. On the 22nd of the month all four of us had purchases done on our credit cards that we had not done, and Bouncing Bear Botanicals.com was the ONLY website that all of us had purchased from that month. So we have reason to believe that our credit card numbers were sold, and each card had been charged a minimum of 300 dollars upwards of 500 dollars. So keep this in mind if you decide to shop with them, They may ship the products in time, yet we all had negative experiences with Identity Theft

"On Oct 13, 2011 7:55 PM, Bouncing Bear Botanicals responded with:

Hi,

Sorry for any trouble. I wouldn't jeapordize my business to sell some credit card numbers. Even if it wasn't an issue with my business, I wouldn't ethically do that. For added security we don't even store credit card information at all. It is sent 128 bit SSL Encrypted straight to the card processor. Even in the credit card reports with the card processor, we can only see the last 4 digits of the credit card.

I apologize for any inconvenience if there was some connection with our site, but it was definitely not me or any of my employees that would have done or been able to do anything with your or anyone else's credit card numbers. For added security, I have changed credit card processors, server passwords, database directories, database and e-mail passwords, ensured all firewalls are up and running on all business computers (they were), installed IP tracking of all persons accessing the server (so I have been able to confirm the only computers going in are company computers) etc. etc. Those wouldn't really effect anybody's ability to access the credit card information (since there isn't a way to access credit card information I'm aware of), but I am doing all I can to ensure our customer's safety and security. If you (or anybody else) have any other suggestions, I would gladly do those as well.

Thank you and I apologize for any inconvenience. "

I was sent a confirmation email on January 11th with the tracking number of my shipment. As of February 1 I have yet to receive my package. I have sent multiple emails with no reply. My last email was asking for a refund because of the very poor customer service. And I haven't recieved a reply from that email either.

"On Sep 17, 2010 11:10 AM, Bouncing Bear Botanicals responded with:

Hi,

I haven't been to this site in a long time and just wanted to make sure you received your order and everything was ok.

Thanks,
Jon
http://www.BouncingB.com "

1/5 placed an order for salvia
1/11 requested order status
1/12 was told there were technical issues, but that they were cleared up now; was also told that the package should arrive "by Thursday" (no specific date was given)
1/22 requested delivery status
1/26 no reply on my request; called BBB and was told that for some reason my order never left the post office; was given another number to call; called that number and got nothing but the answering machine

It's been 21 days and counting since I first placed my order. It should not take this long!

"On Sep 17, 2010 11:11 AM, Bouncing Bear Botanicals responded with:

Hi,

We were having Salvia drop shipped back in January which... went horrible obviously. I'm just making sure this was resolved. Sorry for any trouble.

Thanks,
Jon
http://www.BouncingB.com "

Posted on January 7, 2010, updated January 7, 2010
Posted on January 7, 2010, updated January 7, 2010
Posted on January 7, 2010, updated January 7, 2010
Its been over 14 days since I placed my order. The tracking number is a complete joke and reads "electronic shipping info received" on December 30, haven't received it yet. A different package from Europe arrived already and the order was placed on the same day. First Class Mail takes 3 days to get across the country, this is ridiculous, its been over 2 weeks. Called and was told to "wait until monday" I don't think anything is coming.

"On Jan 7, 2010 6:28 PM, Bouncing Bear Botanicals responded with:

Hi,

What's your order number?

Thanks,
Jon

i ordered syrian rue, 56g mimosa hostilis inner root bark, 10 hawian baby woodrose seeds. i was happy to see that the package was at my house within 2-3- days. when i opened the package the first thing i examined was the seeds. some were crushed (the seeds are hard to break so i dont consider it shipping damage) and it looked like a few different types of seeds unless some where just deformed. some didnt have the fuzz that the seeds are supposed to have and others had a little bit on it... i weighed out the bark on my personal digital scale and it came out to 55g's (isnt much less but wasnt 56g's). and not all of the bark was inner root bark as advertised (had outer bark also attached on some of the pieces). the syrian rue seeds however seamed to be in good condition. i didnt weigh it on the scale due to the fact that it seamed like it would make a mess. I woud also like to note this was my first time ordering from them.. would like to hear something about this as soon as possible-
yoshi450@gmail.com

"On Oct 12, 2009 8:23 PM, Bouncing Bear Botanicals responded with:

Hi,

We clean most of the fuzz from the HBW seeds prior to shipping. The fuzz can be poisonous if your dog or something somehow ate them.

There should have been extra Mimosa--we always go over a bit on everything--so that's unusual. Being so close in weight, I wouldn't really want to reship that, if that's alright. If you'll be making any future orders, just make a note of it and we'll send some extra for the trouble. That cool?

Thanks,
Jon "

I accidentley ordered salvia from VA and its illegal here. They sent a email that said its illegal and asked if i wanted a refund. Then they sent an email that said it had been shipped. I asked for a refund if they didnt send it, and didnt get any reply.

"On Jul 6, 2009 8:42 AM, Bouncing Bear Botanicals responded with:

Do you have an order number? If you order more than just salvia, the non-salvia part of the order was still shipped.

Ordered product Monday paid 25 dollars extra for 1-2 day express shipment Bouncing Bear did not send until Thursday package still not arrived Friday. Dont bother express shipping from these guys good product but slow

"

We shipped it on Monday Express Mail but the post office employee was evidently anxious to get out early for the holiday (Veteran's Day) and then stuck it in a corner where it wasn't noticed again until Thursday. We did send it on Monday, though, the same day the order was placed.

The Express shipping cost was refunded even though we can't get a refund for our shipping costs from the PO mistake. Sorry for the trouble.

Thanks,
Jon
http://www.BouncingBearBotanicals.com"

This is my first order from BBB and im hoping nothing goes wrong i would like to be a happy returning customer.... Says my package was shipped on the seventh im excited to get it so i hope its here fast.. Will change to positive if all goes well should be here tommorow or the next day.

"

HI,

I never saw this before somehow. What's your order number? The Salvia should have been right behind. It just has to ship from Nebraska, since Kansas made it illegal.

Thanks,
Jon
http://www.BouncingBearBotanicals.com "

I placed an order with Bouncing Bear Botanicals on April 27, 2008, the first time ordering with them, and have yet to receive anything. I e-mailed them after 10 days and got a reply from Jon saying that he would check in to it. It is now a month later, I've e-mailed them 2 more times and no response. I'm very disappointed and have no plans to order from them again.

"

Hi,

Is there still a problem with this order? If so, let me know the order number and I'll get it taken care of. Sorry for the trouble.

Thanks,
Jon"

I was very pleased with my first two purchases. They arrived prompt and with no problems. I am now on my third purchase which is at the moment has not arrived after 12 Days. I could understand any delay if my calls and emails were answered in a timely manner. However, after two calls and two emails I have yet to hear any info on my purchase.

"

Hi,

Was this not resolved? It's been a while, so I don't remember the details, but know I talked with you.

Thanks,
Jon"

I purchased some plants from this company off e-bay. They didn't ship for over a month, then were packaged incorrectly for cross border shipping, therefore were seized by Agriculture Canada, and returned. I was promised some seeds instead, but 3 months later, still nothing. They have received other similar feedback on e-bay.

"

We shipped 2 packages to the customer. Evidently both had customs issues, which usually happens with just 1 in 10 orders to Canada. The second package hasn't been returned. We don't have any negative feedback on ebay for plants. Check the feedback. Username bouncingbearbotanicals. 99% positive.

No wonder. That's not my company. You're posting about the wrong business. Here's my ebay page: http://myworld.ebay.com/bouncingbearbotanicals/
The only negative feedback I've had in the last year were for car parts that I accidently misidentified the color of.

We drop shipped for BPBotanicals. We don't anymore. And I still don't know your name, though I do remember that order. We don't normally ship live plants outside the U.S. at all. If we do, we can't guarantee they get through customs. It's sent at the customer's risk. Ben (at BP) knew that. And then your order was stopped and we STILL went ahead and sent extra, cause I don't want to see anybody lose out on an order--which was also apparently stopped anyway. All this and we never got any money from your order. BP Botanicals owes me about $5,000, which is why I don't drop ship for him anymore. : ) I'm sorry you got caught up with Ben. But that's why your e-mails weren't answered and you weren't communicated with about your order. It wasn't me that wasn't e-mailing you. If you e-mail Bouncing Bear, you get a reply within 1 day. E-mail BP and... well, you probably won't ever hear back. "